Top 156 Customer Service Representatives Jobs in Roanoke, VA

Client Support Representative - Evening Shift
Protos Security —Roanoke, VA
- $20.46 - $30.69 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Dental insurance
Service Supervisor
Cintas —Bedford, VA
- $61,000 - $78,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Insurance Customer Service Representative
Ameristaff —Rocky Mount, VA
- $40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
DMV Customer Service Generalist - Roanoke 02441
Department of Motor Vehicles —Roanoke, VA
- Up to $43,000 a year
- Online Application
- Background check
- Microsoft Excel
- Computer literacy
- Paid holidays
- Health insurance
5d
Customer Service Technician (Part-Time) - Roanoke CSC 02632, 03149, 03877
Department of Motor Vehicles —Roanoke, VA
- $19.72 an hour
- Part-time
- Background check
- Computer literacy
- Driving
5d
CUSTOMER SERVICE REPRESENTATIVE
Packaging Corporation of America —Roanoke, VA
- $41,400 - $51,750 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Client Service Associate
Morgan Stanley —Roanoke, VA
- $55,000 - $95,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
Customer Service Rep - Onsite Roanoke, VA
CCS —Roanoke, VA
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
Customer Care Representative
Roanoke Mechanical Heating & Cooling —Roanoke, VA
- $21 - $25 an hour
- Full-time
- Office
- Computer skills
- In-person
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Vinton Veterinary Hospital —Vinton, VA
- $14 - $17 an hour
- Part-time
- Reliable transportation
- Entry level
- Disability insurance
- Health insurance
7d
Contact Center Account Consultant I-Part Time 30 Hours
Virginia Credit Union —Roanoke, VA
- $18.81 - $22.59 an hour
- Part-time
- Writing skills
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
13d
Customer Service & Sales Representative
Shentel —Moneta, VA
- From $15 an hour
- Overtime
- Remote
- Sales
- 1 year
- Communication skills
- Paid training
- Paid holidays
Quick Apply
10d
Customer Service Representative
Motion Industries (MOT) —Roanoke, VA
- Full-time
- Sales
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Sr Customer Service Representative
Motion Industries (MOT) —Roanoke, VA
- Full-time
- 5 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
client service representative
VCA Animal Hospitals —Roanoke, VA
- Full-time
- Maintenance
- Entry level
- Health insurance
- Dental insurance
13d
Account Representative
Colonial Group, Inc. —Roanoke, VA
- $20 - $24 an hour
- Full-time
- Office
- High school diploma or GED
- US work authorization
Quick Apply
6d
Customer Service Representative
Ostrom Electrical Plumbing Heating & Air —Roanoke, VA
- $16 - $18 an hour
- Full-time
- Office
- Computer skills
- Entry level
- Paid holidays
- Dental insurance
Quick Apply
Customer Service Representative
Cornerstone Building Brands —Rocky Mount, VA
- $18 - $20 an hour
- Online Application
- Hybrid work
- 18 years or older
- Microsoft Excel
- Office
- Paid holidays
- Disability insurance
Quick Apply
Customer Service
Roanoke County, VA —Roanoke, VA
- $15.50 an hour
- Part-time
- Microsoft Excel
- Writing skills
- Math
Customer Service Representative
McAirlaid's, Inc. —Rocky Mount, VA
- $39,000 - $42,000 a year
- Mid-level
- Office
- 2 years
7d

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Client Support Representative - Evening Shift

Protos Security -
Roanoke, VA

Apply Now

Job Details

Full-time
$20.46 - $30.69 an hour

Benefits

Health savings account
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Company: Protos Security
Job Title: Client Support Representative - Evening Shift
Reports To: Client Support Supervisor
Location: Roanoke, VA - Onsite

Shift: Weekend availability required. Evening Shift (4:00pm-12:00am) On-Site

Company Overview

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.

Position Summary

Protos is seeking a highly motivated Client Support Representative to join our team. Reporting directly to the Client Support Supervisor, this role serves as the intake point and case management for new clients, delivering exceptional service and ensuring every interaction creates a positive experience. The Client Support Representative plays a key role in building strong client relationships, resolving inquiries, and driving customer satisfaction with the goal of turning customers into raving fans of Protos Security.

The Client Support Representative who thrives in a fast-paced, collaborative environment and is passionate about providing outstanding customer service case management is the right fit! Excellent opportunity to add value while growing your career with Protos.

Essential Duties & Responsibilities

Deliver exceptional customer service through all interactions with clients, vendors, providers, officers, guards, and internal partners.
Manage with clarity all clients, officers, vendors, providers, guards and internal departments requests, issuing resolution timelines, and operational outcomes.
Collaborate with vendors, provider partners, and internal departments to resolve officer and guard related concerns and maintain positive working relationships that support operational success.
Assess customer needs, identify root causes of issues, and implement appropriate solutions within established guidelines.
Resolve customer and internal inquiries while effectively navigating obstacles and ensuring a positive customer experience.
Handle difficult or sensitive conversations with professionalism, tact, and a solution-oriented approach.
Create service requests,assistwith schedule management, andmaintainaccuraterecords.
Collaborate with internal departments and external partners to resolve service-related issues and improve customer experience.
Prioritize multiple responsibilities in a fast-paced environment while maintaining accuracy and attention to detail.

Utilize multiple software platforms, reporting systems, and online tools to perform analysis, communicate effectively, and complete operational tasks.
Maintain confidentiality and comply with company policies, procedures, and applicable regulations.
Perform other duties as assigned.

Qualifications & Experience

High School Diploma or GED required, associate or bachelor’s degree in business, criminal justice, or related field preferred.
Minimum of three (3) years of experience in customer service, client support, call center operations, or another service-oriented role; experience in a high-volume or regulated environment preferred.
Strong customer service orientation with a commitment to providing exceptional service.
Demonstrates unwavering honesty and accountability.
Remains composed during escalations and high-stress situations.
Communicates clearly, confidently, and effectively across all levels of the organization.
Strong analytical and problem-solving skills.
Process driven,detailed oriented and highly organized.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams), including the ability to navigate systems efficiently and learn new proprietary platforms quickly.
Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and withappropriate urgency.

Why You’ll Love Working With Us

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

Purpose Driven Work– Every role contributes to building smarter, more secure environments
Growth Opportunities– Mentorship, cross functional projects, and career development

Collaborative Culture– Open communication, respect, and team first thinking
People First Values– Inclusive culture and generous employee support

Benefits Include:

Competitive compensation
Health, Vision, Dental, and Life Insurance
Employee Assistance Program
FSA / HSA
401(k) with employer contribution
Excellent Paid Time Off (24 days)
Collaborative work environment (and great coffee!)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing).

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.

Apply Now

Refine Your Search

Customer Service Representatives jobs in Roanoke, VA

Client Support Representative - Evening Shift

Service Supervisor

Insurance Customer Service Representative

DMV Customer Service Generalist - Roanoke 02441

Customer Service Technician (Part-Time) - Roanoke CSC 02632, 03149, 03877

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Customer Service Rep - Onsite Roanoke, VA

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