Top 203 Switchboard Operators, Including Answering Service Jobs in Rochester, NY

Participant Support Representative
Daybright Financial —Rochester, NY
- $17.00 - $17.50 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Basic math
- Health insurance
- Dental insurance
Quick Apply
10d
Patient Support Specialist I
Spectrum Health & Human Services —Rochester, NY
- $17 - $19 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- High school diploma or GED
Quick Apply
Medical/Clerical Assistant-Full Time
St. John's Senior Servi —Rochester, NY
- $20 - $23 an hour
- Full-time
- Ability to walk for extended periods
- HIPAA
- Office
Quick Apply
Office Coordinator
Maxim Healthcare Services —Rochester, NY
- $23 an hour
- Full-time
- HIPAA
- Office
- Administrative experience
- Profit sharing
- Commuter assistance
Quick Apply
4d
Store Team Member (Cashier, Stocker, Animal Care)
Pet Supplies Plus —Rochester, NY
- $16 - $17 an hour
- Part-time
- Heavy lifting
- Pass drug screening
- 16+ years old
- Health insurance
- Dental insurance
Call Center Representative III
University of Rochester —Rochester, NY
- $20.93 - $28.26 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
4d
Call Center Specialist I
Canandaigua National Bank & Trust Co —Pittsford, NY
- $23.50 an hour
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Profit sharing
- Wellness program
Quick Apply
8d
Front Desk Receptionist
East Ridge Chiropractic —Rochester, NY
- $19.96 - $21.15 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
Guest Services Assistant
Rochester Museum & Science Center —Rochester, NY
- $16 an hour
- Extended hours
- Background check
- High school diploma or GED
- Ability to sit for extended periods
- Flexible schedule
Quick Apply
Switchboard Operator
Highland Hospital —Rochester, NY
- $17.50 - $22.60 an hour
- Part-time
- Hospital
- Mid-level
- High school diploma or GED
Office Coordinator
Greenlight Networks —Rochester, NY
- $22 - $27 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
Quick Apply
20h
Host
The Cheesecake Factory —Rochester, NY
- $16.00 - $17.50 an hour
- Part-time
- Restaurant
- Entry level
- Health insurance
- Dental insurance
Quick Apply
3d
Receptionist
Conifer Realty LLC —Rochester, NY
- $20 - $22 an hour
- Full-time
- Office
- Administrative experience
- Organizational skills
Quick Apply
7d
PT- Sales Associate Irondequoit
Five Below Inc —Irondequoit, NY
- From $16 an hour
- Part-time
- Travel
- 16+ years old
- Entry level
- Health insurance
- On-the-job training
Quick Apply
Dispensary (MUST BE 21+)
MJ Dispensary —Rochester, NY
- $16 - $19 an hour
- Part-time
- Sales
- Inventory management
- Customer service
Quick Apply
Administrative Assistant
Faraci Lange, LLP —Rochester, NY
- $16 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
Quick Apply
3d
Customer Service Representative | Billing Support
Spectrum —Rochester, NY
- $20.00 - $27.80 an hour
- Weekends as needed
- Computer literacy
- English
- Residential
- Opportunities for advancement
6d
Photo Specialist
Walgreens —Rochester, NY
- $16 - $18 an hour
- Weekends as needed
- English
- Fair chance
- Entry level
13d
911 Telecommunicator (HELPS)
City of Rochester, NY —Rochester, NY
- $50,811 - $64,465 a year
- Overtime
- Background check
- Pass drug screening
- High school diploma or GED
- Disability insurance
- Health insurance
Unit Clerical
Sodexo —Rochester, NY
- $18 - $20 an hour
- Online Application
- Ability to walk for extended periods
- No high school diploma
- Research
- Paid holidays
- Health insurance
10d

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Participant Support Representative

Daybright Financial -
Rochester, NY

Quick Apply

Job Details

Full-time
$17.00 - $17.50 an hour
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
403(b)
Referral program

Qualifications

Benefits administration
Phone communication
Customer service
Call center experience
Basic math
Microsoft Office
High school diploma or GED
Numeracy

Full Job Description

About Daybright Financial

Simply put, we are one of the nation’s largest independent, privately held firms specializing in employee benefits, retirement plans, and all their associated compliance needs. Since 2008, we have grown by acquiring over 60 local and national firms that have been trusted members of their communities for decades. We hold the coveted “Best Places to Work – USA,” certification and serve more than 22,000 employer groups and 3.6 million plan participants nationally.

Daybright Financial also operates a dedicated independent divisional team, Daybright Broker Solutions, to further enhance the services, support, and marketing resources to grow the businesses of benefits brokers and consultants and enable professional employer organizations (PEOs) to bring more to the table for their clients — through the seamless delivery of Fortune 500-level health and financial wellness solutions.

For more information on Daybright Financial, visit daybright.com. Follow Daybright on LinkedIn, Instagram, Facebook, and YouTube.

We are currently seeking a full-time Participant Support Representative to join our Public Sector Solutions Segment within our OMNI & TSACG Compliance Services team.

This position is in-office at our Rochester, NY with the possibility of going hybrid after 6-month employment period.

Join a people-centered team who are focused on helping the public, non-profit and private sectors take care of both the health and financial wellness of their #1 resource – their people, enabling communities to be served and organizations to grow.

Job Description

The Participant Support Representative is an in-bound call center and data entry position responsible for answering incoming phone calls and assisting participants in processing transactions related to their 403(b) and/or 457(b) retirement plans. An ideal candidate will have a combination of customer service experience and strong communication skills to provide accurate and professional support. The position requires handling a high volume of inquiries, navigating multiple proprietary computer systems, asking clarifying questions, documenting information clearly, and resolving routine questions with patience and consistency.

Responsibilities

Ability to take outbound and inbound calls while taking the appropriate action based on the clients’ needs.
Educate clients on IRS guidelines, and compliance on 403b & 457b plans.
Provide technical support and troubleshoot participant actions on the website, including filling out forms and uploading documents.
Input data into system platforms and keep caller’s records updated. Must be able to keep system platforms up to date by inputting new clients’ information and tracking changes.
Uphold customer satisfaction to the highest standards while maintaining the Center’s KPIs.
Ability to audit and cross reference data as needed across the different platforms available
Regularly attend department and company meetings and training sessions to stay updated on policies and procedures.
Other duties as assigned.

Education and Experience

High School Diploma or equivalent
In-bound Call Center experience 1 year or more
Strong computer skills 1 year or more
Customer Service experience 1 year or more
Retirement plan administration a plus

ADDITIONAL COMPETENCIES

Language Skills

Ability to read, write and communicate 403(b)/457(b) IRS guidelines, policies, and procedures to participants in a thorough, and easy to understand manner.
Bilingual in Spanish, a plus.

Mathematical Skills

Ability to understand and calculate mathematical concepts of addition, subtraction, multiplication, and division – especially confirming payroll deductions for the participant.

Work Environment

Duties are performed in an office environment/hybrid with a call center atmosphere
Typical work hours are 8:30 a.m. – 5:00 p.m., Monday through Friday. Later shifts are available with management approval.
In this position, you may interact with plan participants, plan sponsors, financial advisors & administration through calls or emails, in addition to interactions with internal company staff with other offices outside of Rochester, NY.

Pay: $17.00 - $17.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

Do you have call center experience? If so, how many years?

Experience:

Call center: 1 year (Preferred)
Microsoft Office: 1 year (Preferred)
Customer service: 1 year (Preferred)

Location:

Rochester, NY 14607 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Switchboard Operators, Including Answering Service jobs in Rochester, NY

Participant Support Representative

Patient Support Specialist I

Medical/Clerical Assistant-Full Time

Office Coordinator

Store Team Member (Cashier, Stocker, Animal Care)

Call Center Representative III

Call Center Specialist I

Front Desk Receptionist

Guest Services Assistant

Switchboard Operator

Office Coordinator

Host

Receptionist

PT- Sales Associate Irondequoit

Dispensary (MUST BE 21+)

Administrative Assistant

Customer Service Representative | Billing Support

Photo Specialist

911 Telecommunicator (HELPS)

Unit Clerical

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