Top 5501 Engineers, All Other Jobs in Rockford, IL

Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Staff Engineer, CAE Simulation and Analysis
Bergstrom Inc —Rockford, IL
- $80,000 - $120,000 a year
- Full-time
- 5 years
- Engineering
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Non-CDL School Van Driver
Zum SF Inc. —Rockford, IL
- $21 an hour
- 8 hour shift
- Background check
- Clean driving record
- 3 years
- Health insurance
- Dental insurance
School Bus Driver
Zum SF Inc. —Rockford, IL
- $25 - $32 an hour
- Part-time
- Background check
- Clean driving record
- Mid-level
- Health insurance
- Dental insurance
Maintenance Technician II - 2nd Shift
Ring Container —Rockford, IL
- From $27.86 an hour
- Full-time
- Background check
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
Quality Control Inspector
Professional Plastics —Loves Park, IL
- $28 - $34 an hour
- Full-time
- 5 years
- Ability to lift 50 pounds
- Senior level
- AD&D insurance
- Paid holidays
Quick Apply
Unit Specialist
Rosecrance Inc. —Rockford, IL
- $18.43 an hour
- Addiction Medicine
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
10d
Security Agent - All Shifts
GardaWorld Security Services US (IHE) —Rockford, IL
- $24 an hour
- Full-time
- Background check
- Military
- Writing skills
- Paid holidays
- Disability insurance
9d
Security Guard - Daily Pay
GardaWorld Security Services US (IHE) —Rockford, IL
- $24 an hour
- Full-time
- Background check
- Military
- Writing skills
- Paid holidays
- Disability insurance
9d
Security Guard - Immediate Start!
GardaWorld Security Services US (IHE) —Rockford, IL
- $19 an hour
- 8 hour shift
- Background check
- Ability to walk for extended periods
- Military
- Paid holidays
- Disability insurance
9d
Security Agent - All Levels
GardaWorld Security Services US (IHE) —Belvidere, IL
- $19.06 an hour
- Full-time
- Background check
- Military
- Writing skills
- Paid holidays
- Disability insurance
9d
Biomedical Technician II
TRIMEDX —Rockford, IL
- $27 - $31 an hour
- Full-time
- Mid-level
- 3 years
- Driver's License
- Health savings account
- Dental insurance
Building Security Personnel
Legacy Academy of Excellence Charter School —Rockford, IL
- $35,000 - $45,000 a year
- 8 hour shift
- Background check
- School experience
- 5 years
- Flexible schedule
- Referral program
Quick Apply
Desktop Support Technician
Compucom Staffing —Loves Park, IL
- $21.75 - $29.00 an hour
- Mid-level
- Windows
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
General Assembler
AGI SYSTEMS —Loves Park, IL
- $20 - $25 an hour
- Full-time
- Inventory management
- Warehouse
- Warehouse experience
- Health insurance
- Dental insurance
Quick Apply
6d
Server
Texas Roadhouse —Rockford, IL
- $15 an hour
- Part-time
- Serving
- Guest services
- Restaurant
Little Caesars - Crew Member - 1696
Careers at Little Caesars —Machesney Park, IL
- $15 an hour
- Part-time
- Serving
- Quick service & fast food restaurant
- Entry level
- Opportunities for advancement
- Flexible schedule
3d
Certified Assembly Technician A, 1st Shift (Onsite)
Collins Aerospace —Rockford, IL
- $40.16 - $45.15 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Loan repayment program
2d
Reliable Morning Caregiver
Senior Helpers - Rockford —Rockford, IL
- $16 - $18 a week
- Part-time
- Home Health
- Entry level
- Paid training
- Flexible schedule
Quick Apply
Stockhandler - 1st Shift
Woodward, Inc. —Loves Park, IL
- $19 - $22 an hour
- Overtime
- Writing skills
- Basic math
- Warehouse
- Paid parental leave
- AD&D insurance
Quick Apply

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Engineers, All Other jobs near Rockford, IL

Field Service Support Specialist

Ipsen International Inc -
Cherry Valley, IL

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Email customer support
Microsoft Outlook
Industrial equipment diagnostics
Electrical work
Industrial equipment troubleshooting
High school diploma or GED
Math
Troubleshooting electrical systems
Mechanical troubleshooting

Full Job Description

Description: Ipsen is a Drug Free Workplace

Why You'll Love Working With Us:

We believe great benefits shouldn't have to wait. That’s why we offer:

Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

Position Summary

The Technical Support Specialist is responsible for providing technical support for all Ipsen Furnace customers. This position is responsible for troubleshooting issues and assisting Field Service Engineers and Ipsen customers with mechanical, software, and hardware failures, and user related questions. The Technical Support Specialist must exercise good judgment and technical heat treating furnaces expertise to determine the source of the problem and the most appropriate way to resolve.

This is a highly specialized industrial equipment role supporting vacuum heat treating furnaces, you will be diagnosing complex vacuum furnace mechanical and electrical failures.

Essential Duties and Responsibilities

Serve as the primary contact for technical support related questions/actions coming from the field by either service personnel or direct from customers.
Manages incoming calls, often at times outside standard office hours, and ensures timely follow up response through conclusion of issues is priority to ensure customer satisfaction.
Take ownership of support requests seeing them through to resolution.
Utilize troubleshooting guides, bulletins, and other information to assist with resolving issues.
Complete detailed reports listing technical assistance requests creating documentation to assist internal staff and customers to better understand troubleshooting of products and features via CRM and other programs.
Prioritize and manage multiple priorities at one time, while quickly determining if issues are more complex and escalate as appropriate.
Assist sales department with technical questions and requests in a prompt and professional manner.
Generate sales leads and revenue through upgrades, support sales with new ideas.
Represents Ipsen Customer Service relative to parts sales, service agreement or requirements.
Clearly communicates with Regional Service Managers / Sales Engineers to inform them of possible service needs in their region.
Assists with training of internal employees (Customer Service and Field Service team) as well as external customers during Ipsen U programs.

Requirements:

Education and/or Experience

High School Diploma or equivalent required coupled with formal post HS training, course work, certifications and/or apprenticeship training. Associates or Bachelor's degree in a technical field strongly preferred.
4 + years related technical experience required.
Experience with troubleshooting, repair, and maintenance practices of vacuum furnace heat treating equipment preferred.

Knowledge, Skills, and Abilities

Ability to keep a professional attitude and demeanor when working with customers, either on the phone or in the field.
Ability to understand and troubleshoot vacuum furnaces issues relating to mechanical and electrical faults.
Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward thinking and customer-first attitude.
Possess experience working with robust CRM systems (EX: Sales Force Service Cloud) preferred.
Ability to use MS Office suite of programs (Excel, Word, Outlook, etc.).
Ability to speak clearly & confidently about Ipsen vacuum furnaces, repair recommendations, and interact with technical customers via email, phone, or via chat functions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Requires the ability to function as a team member and contribute to group goals.

Physical/Mental/Environmental Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit and use hands and finger dexterity.
Occasionally required to stand, walk, reach with hands and arms.
Regularly requires close vision, hearing and talking.
Exposure to moderate noise level.
Requires the ability to maintain mental alertness outside of standard working hours.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.

To learn more about available benefits, please click https://ipsenglobal.com/about/#careers

Apply Now

Refine Your Search

Engineers, All Other jobs in Rockford, IL

Field Service Support Specialist

Staff Engineer, CAE Simulation and Analysis

Non-CDL School Van Driver

School Bus Driver

Maintenance Technician II - 2nd Shift

Quality Control Inspector

Unit Specialist

Security Agent - All Shifts

Security Guard - Daily Pay

Security Guard - Immediate Start!

Security Agent - All Levels

Biomedical Technician II

Building Security Personnel

Desktop Support Technician

General Assembler

Server

Little Caesars - Crew Member - 1696

Certified Assembly Technician A, 1st Shift (Onsite)

Reliable Morning Caregiver

Stockhandler - 1st Shift

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