The IT Program Manager provides strategic and operational leadership for all technology workstreams supporting the new Helen Diller Hospital at Parnassus Heights. This role leads coordinated planning, design, and execution of technology infrastructure, applications, cybersecurity, and end-user systems to ensure readiness for a safe, seamless hospital opening. The Program Manager coordinates across UCSF Health IT, Design & Construction, Facilities, and Clinical Operations, delivering executive-level oversight, governance, and risk management for this enterprise-critical initiative. This role ensures alignment between technology deployment, workflow adoption, and operational readiness, integrating technical, clinical, and facilities activation planning.
Responsibilities include:
- Managing and integrating scope, schedule, and budget across multiple IT workstreams.
- Tracking and managing program-level risks, issues, and dependencies with structured mitigation and escalation processes.
- Delivering comprehensive project reporting including capital budget updates, forecasts, variance analysis, and cash-flow tracking, while also identifying ongoing operating budget requirements.
- Coordinating governance and executive reporting, ensuring clear visibility into progress, risks, and decision points.
- Overseeing development, validation, and distribution of operational run books to technical and operational owners before project completion, ensuring sustainable handoff to operations.
The Program Manager will serve as a primary liaison between IT leadership, construction, clinical operations, and vendor partners, facilitating decision-making and ensuring regulatory, security, and patient safety requirements are met.
As the IT Program Manager for the Helen Diller Hospital, you will lead a multidisciplinary team shaping the next generation of digital healthcare delivery. This position oversees the coordination of technology plans, implementation, and activation for the new 15-story, 875,000-square-foot hospital, ensuring seamless integration with UCSF’s care, research, and education missions.
This role reports to the Director of IT Strategic Programs and partners with construction project leadership, executive sponsors, and IT domain leads to ensure technology investments deliver operational efficiency, regulatory compliance, and long-term sustainability.
This role requires a deep understanding of institutional, medical center, and systemwide priorities, as well as long-term strategic goals. You will lead and manage complex IT workstreams with broad institutional impact, often in areas without precedent, requiring sophisticated analysis, cross-functional collaboration, and innovative problem-solving.
The new hospital will enable UCSF to provide much-needed capacity for additional acute, emergency and intensive care beds, meet the state’s seismic requirements, and provide an optimal healing environment that addresses social, psychological, spiritual, and behavioral components of health in one place. The holistic focus on the needs of patients reflects UCSF’s integrated research, education and care delivery mission at Parnassus Heights. The new hospital will incorporate the latest innovations in technology and equipment for advanced complex care and bridge scientific research discoveries from bench to bedside leading to accelerated innovative treatments and therapies to benefit patients.
UCSF Health is a growing regional health system that includes UCSF Medical Center, the top-ranked hospital in California and among the top five nationally, according to U.S. News & World Report. The new hospital will be embedded within a campus that includes leading clinicians and scientists focused on translating discoveries into treatments and cures. UCSF Helen Diller Medical Center is part of a planned broader revitalization of the Parnassus Heights campus that also will modernize facilities supporting our research and education priorities.
As a key member of the multi-disciplinary UCSF Health IT team, you will be at the front line of creating the next generation of healthcare delivery. It involves a deep understanding of health care business capabilities, planned stakeholder experiences and journeys, technology, and proven project management methodologies.
Explicit Strategic Outcomes for this role include:
On-time, on-budget delivery of all IT scope aligned to hospital construction milestones.
Seamless operational transition ensuring minimal to zero disruption to clinical operations at go-live.
Achievement of project KPIs in technology performance, reliability, and sustainability.
To ensure a successful opening, the UCSF HDH IT Working Committee will define and prioritize opportunities to test new technologies and workflows that can be deployed earlier in existing hospitals. Through this continuous learning approach, you will help prepare our frontline staff and operations, and design for patients and families a seamless care experience between UCSF Health and partner care facilities, as well as pre- and post-procedure at home.
Department Overview:
UCSF Health IT is responsible for all aspects of clinical and business software applications, informatics, and AI for UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.Ability to work with senior staff and managers and fellow team members, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.
The HDH Sr. IT Program Manager must be able to adhere and emulate the Health IT culture and core values as stated below:
“People First: Patients are healthier and families happier with clinical systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver.
Health IT Core Values include:
Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,
exhibits bias-to-action, and avoids analysis-paralysis
Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
