Top 1885 E learning Jobs in Silver Spring, MD

Admin I Customer Care Representative
Ahold Delhaize USA —Hyattsville, MD
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
12d
E-Learning Specialist
MOM's Organic Market —Rockville, MD
- $65,000 a year
- Full-time
- Software troubleshooting
- Mid-level
- Office
- Health insurance
- Dental insurance
Training Coordinator Mid-Level (e-Learning Development)
A3 Technology, Inc. —Washington, DC
- $50,000 - $175,000 a year
- Full-time
- 5 years
- Mid-level
- US work authorization
Quick Apply
Library Associate - Part-Time - (Children Services), Grade 18
Montgomery County Government —Rockville, MD
- $32,052 - $50,562 a year
- Part-time
- Bilingual
- Experience working with individuals with disabilities
- No experience needed
- Wellness program
- Paid parental leave
2d
Remote Marketing | Flexible | E-Learning
GearUp2Success —Washington, DC
- Contract
- Remote
- Entry level
Quick Apply
Library Associate - Part-Time - (Children Services), Grade 18
Montgomery County (MD) —Rockville, MD
- $32,052 - $50,562 a year
- Part-time
- Bilingual
- Experience working with individuals with disabilities
- Children
2d
E Discovery-IT Data Specialist- Entry Level
CACI —Washington, DC
- $28.53 an hour
- Full-time
- Hybrid work
- Computer Science
- Data analysis skills
- Windows
- Health insurance
- On-the-job training
8d
Test Administrator - Washington, DC
Pearson —Washington, DC
- From $19.40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sanitation
- Employee stock purchase plan
- Paid holidays
Administrator Associate Service Center
Ahold Delhaize USA —Hyattsville, MD
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Microsoft Office
Help Desk/ Windows Support
Prominent Edge LLC —Gaithersburg, MD
- $50,000 - $53,000 a year
- Computer science
- Mid-level
- 1 year
- Paid holidays
- Health insurance
After School Program Assistant (Part-Time)
SOME, Inc. —Washington, DC
- $19.46 - $20.58 an hour
- Part-time
- Children
- 1 year
- Entry level
Quick Apply
Specialist, Learning and Leadership Development
Planned Parenthood Federation of America —Washington, DC
- $67,000 - $72,000 a year
- Hybrid work
- Data analysis skills
- Continuous improvement
- Human resources
BCBA - Board Certified Behavior Analyst - Suitland ($10,000 sign on bonus)
Helping Hands Family —Suitland, MD
- $85,000 - $110,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Continuing education credits
- Relocation assistance
Quick Apply
BCBA - Board Certified Behavior Analyst - Silver Spring
Helping Hands Family —Silver Spring, MD
- $85,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Continuing education credits
- Relocation assistance
Quick Apply
BCBA - Board Certified Behavior Analyst - Glen Burnie
Helping Hands Family —Glen Burnie, MD
- $85,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Continuing education credits
- Relocation assistance
Quick Apply
Lead Teacher
Parents of Preschoolers Inc —Bethesda, MD
- $21 - $24 an hour
- Full-time
- Classroom
- Mid-level
- Math
- Health insurance
- Dental insurance
Quick Apply
BCBA - Board Certified Behavior Analyst - Gaithersburg
Helping Hands Family —Gaithersburg, MD
- $85,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Continuing education credits
- Relocation assistance
Quick Apply
BCBA - Board Certified Behavior Analyst - Lanham, MD
Helping Hands Family —Lanham, MD
- $85,000 - $105,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Continuing education credits
- Relocation assistance
Quick Apply
Remote Psychiatrist (MD/DO) - Outpatient Telepsychiatry Practice with Benefits, 401K, and more!
Talkiatry —Maryland
- $325,000 - $375,000 a year
- Part-time
- Medicine
- Doctoral degree
- Psychiatry
- Paid parental leave
- Health savings account
Quick Apply
Assistant Store Manager
ZARA —Bethesda, MD
- 8 hour shift
- 18 years or older
- Management
- Customer service
- Health insurance
- Dental insurance
4d

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Admin I Customer Care Representative

Ahold Delhaize USA -
Hyattsville, MD

Apply Now

Job Details

Full-time
$19.00 - $32.77 an hour
12 days ago

Qualifications

Customer communication

Full Job Description

Category/Area of Expertise: Call Centers
Job Requisition: 532819
Address: USA-MD-Hyattsville-8301 Professional Place Ste115
Store Code: Contact Centers (5116975)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary:

Responsible for managing level 1 customer support. The Admin I will be responsible for providing direct support to store personnel, as well as customers, to ensure proper service levels are met based on the hours of the contact center. Provide excellent customer service to both internal and external customers. Enhance customer loyalty through engagement via phone and email. Provide clear information or direction regarding actions required by customers (internal and external) in order to fully address their concerns. Provide direct support to store personnel and customers for Technology, Merchandising, Store Maintenance, Operations, Order Add/Cuts, Order call Block Polling; online orders; digital offers; and loyalty programs.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. This position can be based in one of our offices located in Quincy, MA, Carlisle, PA, and Hyattsville, MD

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties and Responsibilities:

Support inbound customer inquiries
Support email/survey/Contact Us customer inquiries
Work with customers and stores to document, resolve and/or escalate problems being reported. As part of the process, accurately record required contact information and problem description in the appropriate application. Call content, appropriate notifications, error messages, problem classification and severity are critical to the problem review and resolution process.
Provide appropriate resolution at the first point of contact if possible. Escalate unsolved issues as needed.
Gather data during the problem-solving process, analyze the situations, and provide solutions.
Utilize logical problem-solving skills and techniques to troubleshoot and resolve complex problems reported by stores and customers.
Be alert to urgent or severe issues for immediate escalation, as well as trends that may negatively impact the company.
Take ownership of all calls and cases/tickets opened; track the contact status to resolution utilizing the appropriate application.
Escalate complex and/or high priority problems to appropriate coworkers, support groups, or vendors for resolution.
Ensure proper notification and escalation procedures are followed to update business users and customers.

Qualifications:

Up to 2 years of experience in customer service, call center, or a related support environment
Demonstrate excellent writing, grammar, and computer skills in order to meet department standards.
Demonstrate empathy and responsiveness to customers' concerns.
High school diploma or equivalent

ME/NC/PA/SC Salary Range: $19.00 - $28.50

IL/MA/MD/NY Salary Range: $21.85 - $32.77

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

#LI-CC1

#LI-Hybrid

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Apply Now

Refine Your Search

E learning jobs in Silver Spring, MD

Admin I Customer Care Representative

E-Learning Specialist

Training Coordinator Mid-Level (e-Learning Development)

Library Associate - Part-Time - (Children Services), Grade 18

Remote Marketing | Flexible | E-Learning

Library Associate - Part-Time - (Children Services), Grade 18

E Discovery-IT Data Specialist- Entry Level

Test Administrator - Washington, DC

Administrator Associate Service Center

Help Desk/ Windows Support

After School Program Assistant (Part-Time)

Specialist, Learning and Leadership Development

BCBA - Board Certified Behavior Analyst - Suitland ($10,000 sign on bonus)

BCBA - Board Certified Behavior Analyst - Silver Spring

BCBA - Board Certified Behavior Analyst - Glen Burnie

Lead Teacher

BCBA - Board Certified Behavior Analyst - Gaithersburg

BCBA - Board Certified Behavior Analyst - Lanham, MD

Remote Psychiatrist (MD/DO) - Outpatient Telepsychiatry Practice with Benefits, 401K, and more!

Assistant Store Manager

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