Top 202 Call center representative Jobs in Addison, Il

Call Center Agent Bilingual
ampliFI Loyalty Solutions —Naperville, IL
- $18.50 an hour
- Monday to Friday
- Hybrid work
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
3d
Patient Access Representative
Aya Healthcare —Warrenville, IL
- $21 - $23 an hour
- Full-time
- HIPAA
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Chicago, IL
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Customer Support Center Representative I, II
Old Second National Bank —Lombard, IL
- $19.50 - $27.00 an hour
- Hybrid work
- Bilingual
- Writing skills
- Research
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13d
Call Center Representative - Remote
Lucky Lincoln Gaming LLC —Chicago, IL
- $20 an hour
- Part-time
- Remote
- High school diploma or GED
- 21 years or older
- Communication skills
Quick Apply
2d
Call Center Representative
Kovach Eye Institute Ltd —Elmhurst, IL
- Entry level
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Member Care Representative - Inbound Call Center
Alliant Credit Union —Chicago, IL
- Hybrid work
- High school diploma or GED
- Entry level
Quick Apply
Remote Customer Service Representative
Annuity Health —Westmont, IL
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
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Call Center Remote Customer Service Representative
VIMO INC —Clarendon Hills, IL
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Customer Service Representative II- Main Hospital Elmhurst
Endeavor Health —Elmhurst, IL
- $19.89 - $28.84 an hour
- Part-time
- Hospital
- Mid-level
- High school diploma or GED
- Free parking
- Wellness program
Support Specialist (Chat, Emails, Calls) Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Monday to Friday
- Remote
- Bachelor's degree
- No degree
- Typing
- Paid training
- Commuter assistance
9d
Implementation Specialist I / Client Onboarding
ADP —Schaumburg, IL
- $15.00 - $28.94 an hour
- Overtime
- Hybrid work
- Spanish
- Writing skills
- No experience needed
- Wellness program
- Disability insurance
Online Support Registeration Clerk
RedSpeed —Lombard, IL
- $18.50 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
2d
Shift Lead Call Center Representative
RedSpeed —Lombard, IL
- $20.25 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Representative - Call Center
Transdev —Glen Ellyn, IL
- $17 - $21 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Disability insurance
2d
Inbound Call Center Representative (Part -Time)
Great Lakes Credit Union —Bannockburn, IL
- $20.48 - $30.73 an hour
- Part-time
- 1 year
- Leadership
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
NSL -Customer Service Representative I, II, III - Oakbrook
Old Second National Bank —Oakbrook Terrace, IL
- $16.85 - $23.85 an hour
- Overtime
- Spanish
- English
- Office
Quick Apply
Call Center Representative
Gold Rush Gaming —Hoffman Estates, IL
- Part-time
- Computer literacy
- High school diploma or GED
- Ability to sit for extended periods
Overnight Call Center Customer Service Representative
Roto-Rooter Services Company —Lombard, IL
- $17 - $19 an hour
- Urgently hiring
- Bilingual
- Microsoft Word
- Residential
- Profit sharing
- Paid training
Billing Representative II
Quest Diagnostics —Schaumburg, IL
- $17.20 - $24.00 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- Windows
- Employee stock purchase plan
- Disability insurance
Quick Apply

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Call Center Agent Bilingual

ampliFI Loyalty Solutions -
Naperville, IL

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Job Details

$18.50 an hour
3 days ago

Benefits

Paid holidays
Health insurance
On-site gym
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Record keeping
Computer operation
Incident Escalation
High school diploma or GED
Conflict management
Desktop applications
Productivity software
Escalation handling
Quality data entry
Customer data entry

Full Job Description

Overview

As a Call Center Agent (Bilingual Spanish), the role is a key part of the ampliFI team, representing clients and delivering on the promise of exceptional cardholder engagement. The position involves creating positive first impressions and building strong, lasting relationships by providing prompt, friendly, professional, and personalized service whether over the phone, via email, or through chat. Responsibilities include assisting members participating in clients’ Reward Programs, answering questions, guiding them through the process, and ensuring they feel heard, supported, and valued at every step. This role requires being on-site weekly from Tuesday through Thursday following completion of training.

Training Schedule

The training program begins with a 3-week, paid, in-person session at the Naperville, IL headquarters, held Monday through Friday from 9:00 a.m. to 5:00 p.m.

Post-Training Work Schedule

Upon completion of the 3-week, in-person training program, participants will have access to one of the following call center schedules:

Schedule 1: Tuesday through Friday 1:30pm-10pm and Saturday 10:30am-7pm (Monday/Sunday Off)
Schedule 2: Tuesday through Friday 1:30pm-10pm and Saturday 8am-4:30pm (Monday/Sunday Off)
Schedule 3: Monday through Friday 1:30pm-10pm (Sunday/Saturday Off)
Schedule 4: Monday through Friday 1:30pm-10pm (Sunday/Saturday Off)

Responsibilities

Ability to comfortably communicate with the members in both Spanish and English
Serves as the first point of contact, driving exceptional member experiences.
Guide customers through inquiries by gathering information and leading them toward a resolution.
Communicate clearly and professionally explaining procedures, answering questions, and offering helpful information.
Handle inbound calls for Reward order entry, general program support, and website-related assistance.
Provide accurate details about Reward Loyalty program terms and conditions.
Make outbound calls to follow up on customer requests or help resolve outstanding issues.
Participate in outbound call campaigns when needed.
Deliver every interaction with patience, empathy, and excellent service.
Juggle multiple systems, client programs, and tasks with ease.
Uphold company standards by maintaining accuracy, quality, and compliance.
Stay sharp by reviewing updated Reward descriptions, job aids, and ongoing ampliFI training.

Essential Skills and Experience

High school degree or higher.
Excellent verbal and written communication skills, with the ability to explain procedures clearly.
Proficiency in basic computer applications.
Strong problem-solving and troubleshooting abilities.
Ability to manage multiple tasks, systems, and priorities simultaneously.
Accurate data entry and recordkeeping.
Conflict resolution and issue escalation skills.

Preferred Skills and Experience

Familiarity with outbound call campaigns and customer follow-up procedures.

Key Competencies and Attributes

Empathy, patience, and professionalism in all customer interactions.
Adaptability and comfort working in a fast-paced, dynamic environment.
Positive attitude, resilience, and solution-oriented mindset.
Team collaboration and willingness to support peers.
Attention to detail and commitment to quality.
Proactive approach to anticipating customer needs and resolving issues.

Work Arrangement

Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.

Physical Requirements

This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.

Other Duties

Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions

The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $18.50/ hour.

About ampliFI

At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.

Benefits and Perks

Competitive pay plus 401(k) with employer match
Medical, dental, vision, and life insurance
Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
Tuition Reimbursement
Paid time off, company holidays, and parental leave
Employee Assistance Program
Hybrid work environment with flexible hours
Onsite perks including gym access and snacks
Employee recognition programs celebrating milestones and achievements
Growth opportunities within a supportive, team-oriented environment

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

Quick Apply

Refine Your Search

call center representative jobs in addison, il

Call Center Agent Bilingual

Patient Access Representative

Licensed Insurance Sales Representative (Remote / Home-Based)

Customer Support Center Representative I, II

Call Center Representative - Remote

Call Center Representative

Member Care Representative - Inbound Call Center

Remote Customer Service Representative

Call Center Remote Customer Service Representative

Customer Service Representative II- Main Hospital Elmhurst

Support Specialist (Chat, Emails, Calls) Remote

Implementation Specialist I / Client Onboarding

Online Support Registeration Clerk

Shift Lead Call Center Representative

Customer Service Representative - Call Center

Inbound Call Center Representative (Part -Time)

NSL -Customer Service Representative I, II, III - Oakbrook

Call Center Representative

Overnight Call Center Customer Service Representative

Billing Representative II

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