PBM Call Center Manager - Remote US
Gainwell Technologies —Alabama
- $87,300 - $124,700 a year
- Full-time
- Remote
- HIPAA
- 3 years
- Analysis skills
- Travel reimbursement
- Profit sharing
7d
General Manager - Transportation
Platform Waste Solutions —Decatur, AL
- $65,000 - $80,000 a year
- 8 hour shift
- CDL B
- English
- Windows
- Health savings account
- Relocation assistance
Quick Apply
Medical Billing Manager
Medical Practice —Hoover, AL
- $24 - $28 an hour
- Full-time
- In-person
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
1d
Warehouse & Shipping Operations Manager
Cast Products, Inc. —Athens, AL
- $60,000 - $80,000 a year
- Full-time
- Inventory control
- 5 years
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
Equipment Service Manager
Imperial Brady —Birmingham, AL
- Full-time
- Background check
- Clean driving record
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Quality Control Assistant Manager
Hyundai Glovis —Montgomery, AL
- $71,000 - $78,000 a year
- Overtime
- English
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8d
AR Manager
American Promotional Events-TNT Fireworks —Florence, AL
- $65,000 - $75,000 a year
- Overtime
- Background check
- Oracle
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Title Agency Operations Manager
Jubilee HR Consultants, LLC —Gulf Shores, AL
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
8d
Territory Manager
PeopleReady —Huntsville, AL
- $62,673 - $75,207 a year
- Weekends as needed
- Background check
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Paid holidays
Quick Apply
Safety Supervisor - Gurley, AL
Bonded Lightning Protection Systems, Ltd. —Gurley, AL
- $60,000 - $65,000 a year
- 8 hour shift
- Microsoft Outlook
- Construction site
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
1d
Senior Manager (or Director) of Program - Modular Construction Builds
Leoforce —Birmingham, AL
- $170,000 - $220,000 a year
- Microsoft Outlook
- Engineering
- Office
Quick Apply
11d
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC —Montgomery, AL
- $45,000 a year
- Full-time
- Pass drug screening
- Office
- Windows
- Paid training
- Paid holidays
Medicaid Claims Operations Manager
General Dynamics Information Technology —Montgomery, AL
- $111,155 - $150,385 a year
- Hybrid work
- Background check
- 5 years
- Office
- Paid time off
- 401(k) matching
14d
Office Manager
Geneva Family Dentistry —Geneva, AL
- $25 - $40 an hour
- Full-time
- Dental office
- Mid-level
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Operations Claims Processing Manager
Conduent State Healthcare, LLC —Montgomery, AL
- $77,770 - $101,000 a year
- Email
- Background check
- Computer Science
- Office
- Paid training
- Paid holidays
PERSONNEL SUPERVISOR
Stamped Products Inc —Gadsden, AL
- Full-time
- Management
- Mid-level
- Office
Quick Apply
Area Manager
Blue Streak LLC 1 —Birmingham, AL
- $100,000 - $120,000 a year
- Full-time
- Inventory management
- Senior level
- Leadership
Quick Apply
Credentialing Manager
Pathway Healthcare Services LLC —Birmingham, AL
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Contracts Manager
Linesight —Huntsville, AL
- Full-time
- Writing skills
- Mid-level
- Commercial
Property Manager
Mitchell Company LLC —Mobile, AL
- Part-time
- Mid-level
- Office
- Apartments

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claims supervisor jobs near alabama

PBM Call Center Manager - Remote US

Gainwell Technologies -
Alabama

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Job Details

Full-time
$87,300 - $124,700 a year
7 days ago

Benefits

Travel reimbursement
Profit sharing
Stock options
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Team supervision
Managing teams in a customer support role
Quality of care (regulatory compliance area)
Regulatory compliance
Data interpretation
Healthcare team management
Business operations

Full Job Description

PBM Call Center Manager - Remote US

Date: Aug 12, 2026

Location:

Any city, AL, US, 99999

Req ID: 37336

Work Mode: Please Select

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

Gainwell Technologies is seeking an experienced PBM Call Center Manager to lead day-to-day operations within a Pharmacy Benefit Management (PBM) call center environment. In this role, you will oversee service delivery while driving operational performance, quality, compliance, and an exceptional customer experience.
The ideal candidate brings strong healthcare operations and contact center leadership experience, with knowledge of Medicaid and/or PBM operations. You will lead teams, monitor performance and service levels, manage escalations, and partner across the organization to continuously improve processes and outcomes.

Your role in our mission

Lead day-to-day PBM call center operations, ensuring service levels, productivity, quality, and customer experience goals are achieved.
Lead, coach, and develop supervisors and customer service teams through effective performance management, ongoing feedback, and employee development.
Monitor and analyze SLAs, KPIs, quality metrics, customer satisfaction, and operational trends to identify opportunities for improvement.
Ensure compliance with Medicaid, HIPAA, PBM, contractual, and applicable regulatory requirements.
Oversee workforce planning, staffing, scheduling, training, and operational readiness to effectively support business and client needs.
Partner with clients, pharmacies, providers, state stakeholders, and internal teams to resolve escalations, address service issues, and implement process improvements.

What we're looking for

Three (3) or more years of experience in healthcare, Medicaid, PBM, pharmacy, or related healthcare operations.
Demonstrated leadership experience managing teams within a high-volume call center or contact center environment; five (5) or more years of call center leadership experience is preferred.
Strong knowledge of call center operations, including SLAs, KPIs, quality management, workforce planning, performance management, and customer experience.
Knowledge of NCPDP standards and healthcare regulatory and compliance requirements.
Strong analytical, communication, problem-solving, and leadership skills with the ability to analyze data and translate findings into operational improvements.
Medicaid/PBM experience strongly preferred; experience with pharmacy claims, prior authorization, Lean Six Sigma, project management, and/or Pharmacy Technician certification is a plus.

What you should expect in this role

Work remotely from home while leading and supporting a geographically dispersed healthcare operations team.
Work in a fast-paced, performance-driven environment focused on quality, compliance, operational excellence, and customer service.
Regularly collaborate with clients, internal business partners, pharmacies, providers, and other healthcare stakeholders.
Use operational data and performance metrics to identify trends, address service gaps, and drive continuous improvement.
Comprehensive benefits for eligible employees, including medical, dental, and vision coverage, access to a 401(k) retirement savings plan, and additional employee wellness and financial benefits.
Opportunities for professional development and career growth within Gainwell Technologies.

#LI-REMOTE

#LI-JT1

#LI-CM1

The pay range for this position is $87,300.00 - $124,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

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claims supervisor jobs in alabama

PBM Call Center Manager - Remote US

General Manager - Transportation

Medical Billing Manager

Warehouse & Shipping Operations Manager

Equipment Service Manager

Quality Control Assistant Manager

AR Manager

Title Agency Operations Manager

Territory Manager

Safety Supervisor - Gurley, AL

Senior Manager (or Director) of Program - Modular Construction Builds

Assistant Branch Manager - Sales Manager Trainee

Medicaid Claims Operations Manager

Office Manager

Operations Claims Processing Manager

PERSONNEL SUPERVISOR

Area Manager

Credentialing Manager

Contracts Manager

Property Manager

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