Top 2382 Customer service team lead Jobs in Alabama

Customer Service Representative
CVS Health —Alabama
- $17.00 - $31.30 an hour
- Full-time
- Remote
- Computer literacy
- No high school diploma
- High school diploma or GED
- Health insurance
- Dental insurance
3d
Call Center Representative – Medicaid Member Support
Conduent State Healthcare, LLC —Alabama
- $16 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Medical office experience
- Paid training
- Paid holidays
Seasonal Team Member Customer Care - Work At Home (TX, OK, AL, GA Applications Only)
Academy Sports —Montgomery, AL
- Part-time
- Remote
- Spanish
- Writing skills
- English
Pharmacy Customer Service Representative – Remote work from Home
Carlisle Medical, Inc. —Birmingham, AL
- Computer literacy
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Patient Account Specialist- Customer Support-Remote
Upstream Rehabilitation —Birmingham, AL
- $15 - $16 an hour
- Part-time
- Remote
- HIPAA
- No high school diploma
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
Whole Foods Market —Huntsville, AL
- $22.40 - $40.40 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
14d
Representative Needed for Inbound Customer Service Role
Disabled Veteran Solutions —Alabama
- $18 - $19 an hour
- 8 hour shift
- Remote
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
2d
Customer Service Representative - State Farm Agent Team Member
Jud Bennett - State Farm Agent —Vestavia, AL
- $50,000 - $80,000 a year
- Full-time
- Office
- Organizational skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Customer Service / Healthcare Claims Rep (Remote)
Concentrix —Alabama
- $15 - $18 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
1d
Customer Service Representative (Remote)
Concentrix —Alabama
- $15 an hour
- Urgently hiring
- Remote
- Microsoft Outlook
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Operations Manager-Power Company
South Point Power —Gadsden, AL
- Full-time
- Clean driving record
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
11d
Experienced FT Commercial Janitorial Operations Manager - Mobile & Baldwin County AL
Office Pride Commercial Cleaning Services —Mobile, AL
- $50,000 - $60,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Dental insurance
- Paid time off
Quick Apply
Shift Supervisor
Captain D's —Ozark, AL
- Weekends as needed
- Background check
- 18 years or older
- Mid-level
- Paid training
- Health insurance
Quick Apply
11d
Maintenance Supervisor - Manufacturing (3rd Shift Nights)
United Supply a Rheem Company —Montgomery, AL
- From $90,000 a year
- Full-time
- Mid-level
- Assembly
- US work authorization
- Health savings account
- Relocation assistance
Quick Apply
Logistics Operations Manager
Apache Logistics —Athens, AL
- $75,000 - $90,000 a year
- Full-time
- Dedicated
- Management
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Insurance Agent and Customer Service Representative
Allstate Insurance: The Waters Agency —Millbrook, AL
- $40,000 - $80,000 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Warehouse & Shipping Operations Manager
Cast Products, Inc. —Athens, AL
- $60,000 - $80,000 a year
- Full-time
- Inventory control
- 5 years
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
Branch Operations Manager
Division 7 Supply Inc. —Birmingham, AL
- $55,000 - $75,000 a year
- Full-time
- Management
- Inventory control
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
2d
Bilingual Intake Sales Specialist
Alexander Shunnarah Trial Attorneys —Birmingham, AL
- $17 an hour
- 8 hour shift
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Sr. Specialist - Sales - Bilingual in Korean/English
Hyundai Mobis —Montgomery, AL
- Overtime
- Engineering
- English
- Mid-level
Quick Apply

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customer service team lead jobs near alabama

Customer Service Representative

CVS Health -
Alabama

Apply Now

Job Details

Full-time
$17.00 - $31.30 an hour
3 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Computer operation
Customer communication
AI tools proficiency

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:

We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, and doctors, hospitals, and other healthcare providers. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.

As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.

Key Responsibilities:

Actively listen and be an advocate for customers, understand their needs and provide guidance and support
Resolve customer inquiries and issues efficiently while documenting all interactions.
Educate customers about available resources and assist them in navigating their options.
Anticipate customer needs and provide proactive solutions to enhance satisfaction.
Collaborate with team members and other departments to address service issues and improve outcomes.
Document all customer correspondence and maintain confidential records of patient information.
Utilize AI-enabled tools during training and servicing to improve efficiency, support problem-solving, and enhance customer experience.
Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Your performance will be measured by:

Customer satisfaction with the service you provide.
Demonstrating CVS/Aetna’s Values in Action behaviors include caring, being accountable, innovating with purpose, and prioritizing safety and quality.
Your ability to resolve customer issues the first time they call.
Service with Heart Quality and accuracy of interactions and empathy with customers.
Reporting to work and adhering to your assigned schedule.

Our Leadership and Welcome Teams will help you succeed by providing:

New colleague orientation to learn about our company and your role.
Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
A supportive and inclusive culture that will allow for continuous learning and growth.
Ongoing coaching and mentoring support.
Equipment and resources needed to complete assigned work.

Key Competencies and Behavioral Requirements:

Demonstrated empathy and effective communication skills.
Respectful and kind demeanor in all communications while being an advocate for our customers
Strong problem-solving and decision-making abilities.
Ability to manage multiple resources and tasks in a fast-paced environment.

This position pays $18.50/hour.

Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.

Required Qualifications:

6+ months of customer service experience
Basic computer skills
Must work in Eastern Standard Time or Central Standard Time.

Preferred Qualifications:

1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
1+ years of claims, provider, dental, medical or other related healthcare experience
Microsoft office experience preferred

Education:

High School Diploma, GED, or equivalent experience.

You must have:

Adherence to workplace model and potential telework agreements.
High-speed internet (100 Mbps download | 25 Mbps upload) access with a direct wired ethernet connection to modem/router. Hotspots, Satellite, Fixed Wireless, and WiFi are not permitted.
Willingness to leverage technology and AI as key support tools.
Willingness to work specific hours with flexibility.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

customer service team lead jobs in alabama

Customer Service Representative

Call Center Representative – Medicaid Member Support

Seasonal Team Member Customer Care - Work At Home (TX, OK, AL, GA Applications Only)

Pharmacy Customer Service Representative – Remote work from Home

Patient Account Specialist- Customer Support-Remote

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Representative Needed for Inbound Customer Service Role

Customer Service Representative - State Farm Agent Team Member

Customer Service / Healthcare Claims Rep (Remote)

Customer Service Representative (Remote)

Operations Manager-Power Company

Experienced FT Commercial Janitorial Operations Manager - Mobile & Baldwin County AL

Shift Supervisor

Maintenance Supervisor - Manufacturing (3rd Shift Nights)

Logistics Operations Manager

Insurance Agent and Customer Service Representative

Warehouse & Shipping Operations Manager

Branch Operations Manager

Bilingual Intake Sales Specialist

Sr. Specialist - Sales - Bilingual in Korean/English

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