Top 20450 Experience manager Jobs in Alabama

Enterprise Customer Experience Manager
Guideway Care —Birmingham, AL
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
8d
Area Clinical Manager - Full Time
Affinity Hospice —Alabama
- Full-time
- CPR Certification
- Nursing
- RN License
- Fuel card
- Paid holidays
Lab Manager Histology /Histotechnologist
Confidential —Huntsville, AL
- $65,000 - $70,000 a year
- Full-time
- Anatomy knowledge
- Data analysis skills
- Organizational skills
- Relocation assistance
- Health insurance
Quick Apply
Electrical Service Manager
Bright Future Electric —Huntsville, AL
- $80,000 - $110,000 a year
- Full-time
- Construction site
- System design
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
Behavioral Aide
SafetyNet Behavioral Healthcare —Minter, AL
- $15 - $20 an hour
- Weekends as needed
- Background check
- Patient monitoring
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Industrial Sales Representative
Hydra Service Inc. —Central, AL
- From $75,000 a year
- Full-time
- Sales
- System design
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Psychologist/ Alabama Licensed/ Certified Community Behavioral Health Clinic
Mountain Lakes Behavioral Healthcare —Scottsboro, AL
- From $120,000 a year
- Full-time
- Mid-level
- Clinic
- Doctor of Philosophy
Quick Apply
11d
Electrical Project Manager
Moody's Electric, Inc —Bay Minette, AL
- Full-time
- Project management
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Birmingham, AL
- Full-time
- Mid-level
- Office
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
Community Relationship Manager I/II
Trustmark Bank —Tuscaloosa, AL
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Production Manager
PMC Organometallix —Axis, AL
- Full-time
- Oracle
- Bachelor of Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Business Development Manager
Linde Gas US —Birmingham, AL
- Full-time
- Background check
- Up to 50% travel
- 5 years
- Health savings account
- Paid holidays
Quick Apply
7d
Business Development Manager - Utility T&D
StressCrete Group —Northport, AL
- Full-time
- Customer service
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Human Resources/Office Manager
StressCrete Group —Northport, AL
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Sexual Assault Nurse Examination(SANE) Manager
One Place Family Justice Center —Montgomery, AL
- $72,500 - $80,000 a year
- Full-time
- Background check
- Nursing
- RN License
- Health insurance
- Paid time off
Quick Apply
Legal Nurse Consultant (Long-Term Care)
Starnes Davis Florie LLP —Birmingham, AL
- $100,000 a year
- Full-time
- Nursing
- 7 years
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Maintenance Technician
CAHEC MANAGEMENT INC —Alexander City, AL
- $23 - $24 an hour
- Part-time
- 3 years
- Travel
- Mentoring
- Disability insurance
- Health insurance
Imaging Supervisor
Flowers Hospital —Dothan, AL
- Full-time
- Hospital
- BLS Certification
- Mid-level
- Loan repayment program
- Health insurance
Field Sales Account Executive (Territory Manager) - Birmingham
Culligan Quench —Birmingham, AL
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Driver's License
- Driving
Quick Apply
Legal Nurse Consultant (Acute Care)
Starnes Davis Florie LLP —Birmingham, AL
- $100,000 a year
- Full-time
- Nursing
- 7 years
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply

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experience manager jobs near alabama

Enterprise Customer Experience Manager

Guideway Care -
Birmingham, AL

Quick Apply

Job Details

Full-time
$90,000 - $115,000 a year
8 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer relationship building
Performance Reporting
Metrics Reporting
Reporting and dashboarding tools
Managing clients in a customer support role
Customer relationship management (CRM) systems (technically supported)
Account management

Full Job Description

About Guideway Care*

Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™

Job Summary:

We are seeking an Enterprise Customer Experience Manager to drive strategic growth, retention, and satisfaction for our highest-value customers. This role will manage a portfolio of enterprise and mid-market customers, ensuring operational excellence, driving value realization, and identifying expansion opportunities.

As a key customer advocate and strategic advisor, the Enterprise Customer Experience Manager will work cross-functionally with Business Unit Leaders, Operations, and Technical teams to optimize service delivery and customer outcomes.

Essential functions:

Customer Success & Retention

Serve as the primary strategic contact for top-tier accounts, ensuring alignment with business objectives and contract commitments.
Own the quarterly business review (QBR) process, delivering value scorecards, impact reports, and strategic recommendations.
Drive proactive engagement with enterprise customers, ensuring a white-glove experience for the most strategic clients.
Partner with the Business Unit Leaders to ensure operational success, including monthly check-ins and issue resolution.
Monitor customer health metrics and lead renewal and expansion strategies.

Operational & Cross-Functional Collaboration

Partner with Business Unit Leaders to triage escalations and ensure service delivery meets expectations.
Collaborate with Technical and Implementation teams to support adoption of new features or service enhancements.
Work with Finance and Contracts teams to track ARR growth, renewals, and contract compliance.

Growth & Expansion

Identify upsell and cross-sell opportunities within existing accounts.
Partner with Sales and Executive Leadership on expansion strategies to deepen relationships with enterprise customers.
Track and report on key success metrics (NPS, retention rates, upsell revenue).

Required Skills/Abilities:

3-5 years of customer success, account management, or consulting experience, preferably in healthcare SaaS, patient engagement, or care navigation services.
Experience managing high-value, complex enterprise accounts with multi-stakeholder relationships.
Strong understanding of healthcare operations and value-based care models.
Ability to manage both strategic and operational conversations, balancing customer needs with company goals.
Excellent communication, relationship-building, and problem-solving skills.
Data-driven mindset with experience using customer health scorecards, reporting tools, and CRM platforms.

Work Authorization:

Guideway Care does not offer Immigration or work visa sponsorship

Total Rewards:

The target pay range for this role is $90,000 – $115,000 annually, plus variable performance-based compensation. An individual’s pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.

In addition, team members enjoy

Remote/hybrid flexibility (depending on location) and a generous Personal Time Off program
Benefits package including medical, vision, dental, health savings accounts, company-paid short- and long-term disability, employee assistance program, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
401(k) retirement plan with a company match.
Opportunities for professional development.

Why Join Guideway Care?

High-impact role: Own the success of our largest and most strategic customers.
Growth opportunity: Be part of a company scaling rapidly in a high-demand healthcare sector.
Collaborative culture: Work cross-functionally with top industry leaders in healthcare innovation.

Location: Remote or Onsite (Birmingham, Alabama)

Reports To: Vice President, Customer Experience

Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.

Guideway Care is the parent company of Sequence Health.

Quick Apply

Refine Your Search

experience manager jobs in alabama

Enterprise Customer Experience Manager

Area Clinical Manager - Full Time

Lab Manager Histology /Histotechnologist

Electrical Service Manager

Behavioral Aide

Industrial Sales Representative

Psychologist/ Alabama Licensed/ Certified Community Behavioral Health Clinic

Electrical Project Manager

Registered Client Administrative Manager

Community Relationship Manager I/II

Production Manager

Business Development Manager

Business Development Manager - Utility T&D

Human Resources/Office Manager

Sexual Assault Nurse Examination(SANE) Manager

Legal Nurse Consultant (Long-Term Care)

Maintenance Technician

Imaging Supervisor

Field Sales Account Executive (Territory Manager) - Birmingham

Legal Nurse Consultant (Acute Care)

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