Top 5814 Operations support manager Jobs in Alabama

Manager, Customer Support (Remote)
Neumo Holdings LLC —Alabama
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
11d
Operations Manager (Operations Manager II)
DHL —Montgomery, AL
- $72,000 - $95,000 a year
- Full-time
- Mid-level
- Project management
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
13d
Operations Manage-Power Company
South Point Power —Gadsden, AL
- Full-time
- Clean driving record
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
6d
Electrical Superintendent
Marathon Electrical Contractors, LLC —Hope Hull, AL
- $30 - $45 an hour
- Full-time
- Construction site
- Pass drug screening
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Birmingham, AL
- Full-time
- Mid-level
- Office
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
Electrical Superintendent
Marathon Electrical Contractors, LLC —Birmingham, AL
- $30 - $38 a year
- Full-time
- Construction site
- Pass drug screening
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Service Manager
Confidential —Madison, AL
- $58,000 - $63,000 a year
- Full-time
- Background check
- Mid-level
- Plumbing
- Health savings account
- Health insurance
Quick Apply
Materials Manager
A. Stucki Company —Calera, AL
- Full-time
- 5 years
- Mid-level
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
12d
Sr. Regional Sales Representative
Heavy Machines LLC —Birmingham, AL
- Full-time
- Customer service
- Mid-level
- Travel
Quick Apply
Unit Manager RN
Cloverdale Rehabilitation and Wellness Center —Scottsboro, AL
- Full-time
- Skilled nursing facility
- RN License
- BLS Certification
Quick Apply
8d
General Manager - Transportation
Platform Waste Solutions —Decatur, AL
- $65,000 - $80,000 a year
- 8 hour shift
- CDL B
- DOT physical examination
- English
- Health savings account
- Relocation assistance
Quick Apply
Mechanical Specialist
Linde —Theodore, AL
- Full-time
- 5 years
- Computer literacy
- Maintenance
- Health savings account
- Paid holidays
Quick Apply
General Manager Zaxby's Huntsville (New Location Meridianville)
Zaxby's —Meridianville, AL
- $65,000 - $75,000 a year
- Full-time
- Background check
- No experience needed
- 3 years
- Paid training
- Health insurance
Quick Apply
Practice Administrator
Capstone Health —Parrish, AL
- Extended hours
- Mid-level
- Ability to lift 50 pounds
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Health and Safety Manager
Imerys —Sylacauga, AL
- Full-time
- Background check
- Management
- Office
- Health savings account
- Relocation assistance
Quick Apply
Equipment Service Manager
Imperial Brady —Birmingham, AL
- Full-time
- Background check
- Clean driving record
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Assistant Director of Nursing ( ADON )
Sumter Health And Rehabilitation LLC —York, AL
- Full-time
- CPR Certification
- Skilled nursing facility
- RN License
- Paid holidays
- Health insurance
Quick Apply
9d
Auto Mechanic Master Tech
ADESA —Moody, AL
- Background check
- 18 years or older
- Mechanic experience
- Paid holidays
- Paid time off
Quick Apply
Assistant Production Manager
Vuteq USA Onsite AL —Madison, AL
- $46,669.88 - $56,204.59 a year
- Full-time
- 8 years
- Analysis skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Mgr- Behavioral Health Services 3p-11p
Laurel Oaks Behavioral Health Center —Dothan, AL
- $55,000 - $80,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Mid-level
- 3 years
- Health savings account
- Health insurance

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operations support manager jobs near alabama

Manager, Customer Support (Remote)

Neumo Holdings LLC
Alabama

Quick Apply

Job Details

Full-time
11 days ago

Qualifications

Customer communication
Managing teams in a customer support role
Software administration
Customer support ticket management
Leading team collaboration initiatives
Customer support
Productivity software
Project leadership
General management
Ticketing system technical support

Full Job Description

Job Summary:

The Manager of Customer Support oversees the day-to-day operations of the customer support team, ensuring that service levels and customer satisfaction goals are met. You will manage and mentor a team of support associates and specialists, ensuring they have the tools, training, and guidance necessary to resolve customer issues effectively. You will collaborate with other departments, such as engineering and product management, to resolve escalated issues and contribute to the continuous improvement of support processes.

Duties and Responsibilities:

Supervise and manage the daily activities of a product customer support team, ensuring timely resolution of customer inquiries and issues.
Monitor and report on support team performance, including metrics such as response time, resolution time, and customer satisfaction.
Provide coaching and professional development opportunities to team members.
Oversee the resolution of escalated customer issues, ensuring that complex problems are addressed with speed and accuracy.
Collaborate with internal teams, including engineering and product development, to ensure effective issue resolution and knowledge sharing.
Contribute to process improvement initiatives to enhance the efficiency and effectiveness of the support organization.
Ensure support staff adheres to policies, procedures, and quality standards.
Assist with the recruitment and onboarding of new support staff.
Analyze support trends to proactively address recurring issues and suggest improvements.
Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements.
Perform other duties as assigned.

Education and Experience:

5+ years of experience in customer support, with at least 2 years in a leadership role.
Bachelor’s degree in Business, Computer Science, or related field preferred.
Hands-on experience with the following products and tools: Microsoft Office Suite, Ticketing systems (e.g., Salesforce, Zendesk), General system administration tasks, Project experience.
Prior experience leading cross-functional projects or teams.

Knowledge, Skills and Abilities:

Strong leadership and team management skills. Excellent communication and problem-solving abilities.
Familiarity with support software such as Salesforce, Jira, and other ticketing systems.
Proven ability to handle escalated issues and work cross-functionally with other teams
Familiarity with conflict resolution techniques and de-escalation strategies for handling high-impact customer issues.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

Refine Your Search

operations support manager jobs in alabama

Manager, Customer Support (Remote)

Operations Manager (Operations Manager II)

Operations Manage-Power Company

Electrical Superintendent

Registered Client Administrative Manager

Electrical Superintendent

Service Manager

Materials Manager

Sr. Regional Sales Representative

Unit Manager RN

General Manager - Transportation

Mechanical Specialist

General Manager Zaxby's Huntsville (New Location Meridianville)

Practice Administrator

Health and Safety Manager

Equipment Service Manager

Assistant Director of Nursing ( ADON )

Auto Mechanic Master Tech

Assistant Production Manager

Mgr- Behavioral Health Services 3p-11p

I want to receive the latest job alert for operations support manager in alabama

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