Top 13315 Product support Jobs in Alabama

Support - Product Support Specialist
Aline —Alabama
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
Senior Product Analyst
CVS Health —Alabama
- $64,890 - $158,620 a year
- Full-time
- Remote
- 5 years
- HIPAA
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Service / Tech Support Rep – Tech Products (Remote)
Concentrix —Alabama
- $17.31 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
2d
Group Sales Manager | Midwest Market
Renaissance Montgomery Hotel & Spa at the Convention Center —Montgomery, AL
- From $60,000 a year
- Background check
- Mid-level
- 3 years
- Relocation assistance
- Health insurance
Quick Apply
Store Director
Greer's Market —McIntosh, AL
- Weekends as needed
- Merchandising
- High school diploma or GED
- Bachelor's degree
Quick Apply
Grinder Service Engineer
JTEKT MACHINERY AMERICAS CORPORATION —Alabama
- From $28 an hour
- Weekends as needed
- Microsoft Excel
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
Mid-Level Cold Spray Materials Scientist
Titomic USA, Inc. —Madison, AL
- From $80,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
11d
Specialist, Supply Chain (NOT REMOTE)
US Tool Group —Mobile, AL
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Dental insurance
CMM Programmer
Laborup —Birmingham, AL
- $83,200 - $104,000 a year
- 11+ years
- Senior level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
14d
Sales Consultant
Bankston Motor Homes —Attalla, AL
- $10.50 an hour
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Buyer - Senior
Sodecia Safety & Mobility Auburn, Inc —Auburn, AL
- $60,000 - $70,000 a year
- Full-time
- Oracle
- Merchandising
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Production Manager
PMC Organometallix —Axis, AL
- Full-time
- Oracle
- Bachelor of Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Senior Accountant
WELLBORN CABINET —Ashland, AL
- Full-time
- Background check
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
Retail Manager - Hardlines
Bass Pro Shops —Huntsville, AL
- Full-time
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
CDL-A Company Driver Dry Bulk
Trimac Transportation —Calera, AL
- $1,200 - $1,400 a week
- Weekends as needed
- 7 years
- Local
- CDL A
- Paid training
- Paid holidays
M&S Program Scheduler & Planner
Torch Technologies —Huntsville, AL
- Email
- Background check
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays
Programmer
SPX —Madison, AL
- $55,700 - $92,700 a year
- 8 hour shift
- Background check
- Inventory control
- Writing skills
- Health insurance
- Tuition reimbursement
Quick Apply
8d
Territory Manager, Surgical Workflows (AL/MS)
Getinge —Montgomery, AL
- $80,000 - $88,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Surgery
- Commuter assistance
- Disability insurance
HVAC Sheet Metal Mechanic
M&D MECHANICAL CONTRACTORS —Decatur, AL
- $25 - $34 an hour
- 8 hour shift
- Background check
- Construction site
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Investment Portfolio Associate-Huntsville, AL
Raymond James Financial, Inc. —Huntsville, AL
- Full-time
- Writing skills
- Mid-level
- Office
- Paid holidays
- Health insurance

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Support - Product Support Specialist

Aline -
Alabama

Quick Apply

Job Details

Full-time
$50,000 a year

Qualifications

Customer relationship building
Microsoft Outlook
De-escalation techniques
Conflict de-escalation
SQL
Database software proficiency

Full Job Description

Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart.
Rooted in industry expertise and born from the merger of leading solutions, Aline serves as a unifying force across the senior care space. We help communities across the country streamline processes, enhance resident and family engagement, and stay aligned through every stage of care.
That’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.

The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the company's commitment to an empathy-based customer experience. This role is responsible for resolving complex, specialized, and escalated issues to support a specific functional area or product vertical.

Responsibilities

Further classifies, understands, documents, and resolves customer support inquiries.
Provides support, education, and coordination for internal and external users.
Uses the following communication standards and techniques to engage with customers:
Connect: Be lively, be engaging, be human. Something as simple as a friendly introduction can dramatically soften the tone and emotion of their response. Help them feel we practice the “empathy” that we preach in prospect-centered sales.
Untangle: Seek to clarify and understand the details of their issue rather than offering quick, generic solutions. Help them feel they are “being heard”.
Resolve: Provide timely, specific solutions. Seek to resolve the core issue at hand, rather than symptoms of the issue, which will likely continue to occur. Help them feel they are valued as a customer.
Maintains responsibility for customer support tickets until they are resolved.
Configures and troubleshoots software solutions according to customer specifications, operating processes/procedures, industry best practices, and project timelines.
Provides recommendations to customers and internal R&D teams to prevent the recurrence of common issues and decrease implementation/support efforts.
Escalates support issues to development teams as needed.
Enters and updates support activities, tickets, and knowledgebase articles in ALINE support portals and communication platforms.
Maintains a working knowledge of relevant functional area best practices and procedures.
Participates in customer experience/onboarding projects by formatting/preparing/entering data, creating reports, and completing configuration and software/hardware installations.
Provides phone and email support on weekends and after hours as needed/as scheduled.
Obtain a high level of understanding in one or more ALINE product verticals.
Meets or exceed performance metrics such as ticket resolution time and customer satisfaction.
Maintains a positive and professional demeanor in all customer interactions, representing the company's values and culture effectively.

Skills and Eligibility Requirements

Associates or bachelor’s degree, or proven experience in customer support/service or technical support/software analysis required; 1 (one) to 2 (two) years.
Proficiency in troubleshooting complex software issues.
Familiarity with relational databases and SQL fundamentals.
Strong time management skills.
Tenacity in pursuing problem solving and thinking critically.
Adaptability, willingness to learn, and self-motivated.
Proficiency in MS Office products, especially Outlook, PowerPoint, Word and Excel.
Empathy, calming presence, and the ability to "read" customers.
Conflict Resolution: Ability to de-escalate and find solutions diplomatically.

Quick Apply

Refine Your Search

product support jobs in alabama

Support - Product Support Specialist

Senior Product Analyst

Customer Service / Tech Support Rep – Tech Products (Remote)

Group Sales Manager | Midwest Market

Store Director

Grinder Service Engineer

Mid-Level Cold Spray Materials Scientist

Specialist, Supply Chain (NOT REMOTE)

CMM Programmer

Sales Consultant

Buyer - Senior

Production Manager

Senior Accountant

Retail Manager - Hardlines

CDL-A Company Driver Dry Bulk

M&S Program Scheduler & Planner

Programmer

Territory Manager, Surgical Workflows (AL/MS)

HVAC Sheet Metal Mechanic

Investment Portfolio Associate-Huntsville, AL

I want to receive the latest job alert for product support in alabama

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