Network AND Telecommunications Engineer
ON-SITE, Information Technology, Full-Time, Days
ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
Company:
Marin General Hospital dba MarinHealth Medical Center
Compensation Range:
$54.32 - $81.48
Work Shift:
8 Hour (days) (United States of America)
Scheduled Weekly Hours:
40
Job Description Summary:
The Network and Telecommunications Engineer is a technical specialist responsible for the administration, configuration, and troubleshooting of enterprise voice and network systems, with a strong focus on Cisco platforms including Unity, CUCM, UCCX, CER, and associated management and attendant consoles. This role requires deep expertise in enterprise network architectures, physical infrastructure, and hands-on support for wiring, cabling, and phone installations.
Key responsibilities include:
- Advanced Cisco Administration: Manage, configure, and troubleshoot Cisco Unity, CUCM, UCCX, CER, and attendant consoles to ensure reliable voice communications across the organization.
- Enterprise Network Architecture: Design, implement, and maintain secure, scalable network infrastructures, including both physical and logical configurations.
- Physical Infrastructure Support: Provide direct support to network administrators for wiring and cabling needs, including the replacement and troubleshooting of physical phone installations.
- Technical Leadership: Serve as a technical resource for escalated service desk tickets, offering Tier 2 and Tier 3 support for complex network and telephony issues.
- Collaboration: Work closely with IT operations, systems engineers, and clinic staff to optimize user experience, uphold security standards, and ensure compliance with healthcare regulations.
- Mentorship: Lead and mentor technical support team members, fostering professional development and maintaining high standards of service delivery.
- Manage System Changes: Oversee and implement system changes in compliance with organizational change control processes, including performing after-hours changes when required to minimize operational impact.
- Service Excellence: Ensure all technical operations uphold organizational standards for patient privacy, safety, and service quality. Provide reliable support through participation in a 24×7 on-call rotation.
This position is pivotal in driving modernization initiatives, supporting clinical workflows, and ensuring operational continuity across all healthcare sites.
Job Requirements, Prerequisites and Essential Functions:
I.JOB SPECIFICATIONS:
A. EDUCATION
Bachelor’s degree in computer science, Information Systems, Engineering, or related field (or equivalent experience).
B. EXPERIENCE
- Minimum 7+ years of hands-on networking experience, including close collaboration with systems architects and network administrators.
- Minimum 5+ years of experience administering and troubleshooting Cisco Unity, CUCM, UCCX, CER, Cisco phone system management consoles, and attendant consoles.
- Minimum 5+ years of experience supporting network administrators with wiring and cabling needs, as well as replacing and troubleshooting physical phone installations.
- Experience in healthcare or other regulated environments preferred.
C. PREREQUISITE SKILLS
Expertise in Cisco Platforms: Advanced administration, configuration, and troubleshooting of Cisco Unity, CUCM, UCCX, CER, and attendant consoles. Enterprise Network Architecture: Ability to design, implement, and maintain secure, scalable network infrastructures, including both physical and logical configurations. Physical Infrastructure Support: Skilled in supporting network administrators with wiring and cabling needs, as well as replacing and troubleshooting physical phone installations. Technical Problem Solving: Proven capability to serve as a technical resource for escalated service desk tickets, providing Tier 2 and Tier 3 support for complex network and telephony issues. Collaboration and Communication: Ability to work closely with IT operations, systems engineers, and clinic staff to optimize user experience, uphold security standards, and ensure compliance with healthcare regulations. Leadership and Mentorship: Experience leading and mentoring technical support team members, fostering professional development and maintaining high standards of service delivery. Commitment to Service Excellence: Dedicated to upholding organizational standards for patient privacy, safety, and service in all technical operations.
V.LICENSE/REGISTRATION/CERTIFICATION:
Technical certifications preferred (such as CCNA, CISSP, etc.)
VI.PRIMARY CUSTOMER SERVED (Age-Specific Criteria):
This position is not a patient care position, and as such, this section does not apply.
PATIENT PRIVACY (HIPAA Compliance):
Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.
VIII.JOB FUNCTIONS:
A. ESSENTIAL
- Administer, configure, and troubleshoot enterprise voice and network systems, with a strong focus on Cisco platforms (Unity, CUCM, UCCX, CER) and attendant consoles.
- Design, implement, and maintain secure, scalable network infrastructures, including both physical and logical configurations.
- Provide direct support to network administrators for wiring and cabling needs, including replacement and troubleshooting of physical phone installations.
- Serve as a technical resource for escalated service desk tickets, offering Tier 2 and Tier 3 support for complex network and telephony issues.
- Collaborate closely with IT operations, systems engineers, and clinic staff to optimize user experience, uphold security standards, and ensure compliance with healthcare regulations.
- Lead and mentor technical support team members, fostering professional development and maintaining high standards of service delivery.
- Uphold organizational standards for patient privacy, safety, and service.
- Take part in a 24x7 on-call rotation.
B. SECONDARY (modifiable)
All other duties as assigned.
Accommodation:
Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or .
C.A.R.E.S. Standards:
MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.
Health & Immunizations:
To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.
Compensation:
The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.
Equal Employment:
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.
Pay: $54.32 - $81.48 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
