Top 51 Pc technician Jobs in Albany, Ny

IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Technician I
C.T. Male Associates —Latham, NY
- $25 - $29 an hour
- Full-time
- Office
- Analysis skills
- Driver's License
- Health insurance
- Dental insurance
5d
Help Desk/Desktop Support Analyst
Robert Half —Albany, NY
- $20 - $24 an hour
- Contract
- Windows
- US work authorization
- 1 year
- Disability insurance
- Dental insurance
Quick Apply
14d
Tier 1 Managed IT Technician
Usherwood Office Technology —Albany, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
Senior Help Desk Technician
Contact Government Services, LLC —Albany, NY
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Core BTS, INC. —Niskayuna, NY
- $24 - $25 an hour
- Classroom
- Mid-level
- Computer networking
Quick Apply
Computer Support Technician
Cohoes City School District —Cohoes, NY
- $40,558 a year
- Full-time
- Computer Science
- Mid-level
- In-person
- Health insurance
- Dental insurance
11d
IT Technician- Glenville, NY
Trustco Bank —Schenectady, NY
- $40,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Office
- Paid training
- Health savings account
Information Technology Specialist 2, SG-18
State of New York - Financial Services, Department of —Albany, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Mid-level
- Master's degree
INFORMATION TECHNOLOGY SPECIALIST II
Maestro Technologies Inc —Albany, NY
- $55,807.30 - $64,000.00 a year
- Full-time
- Mid-level
- Office
- In-person
- Dental insurance
- 401(k)
Quick Apply
Data Center Operator / System Technician - Night Shift
General Dynamics Information Technology —Rensselaer, NY
- $23.30 - $26.45 an hour
- Night shift
- Microsoft Excel
- Mid-level
- Windows
- Paid holidays
- 401(k) matching
Tech Field Support II
Albany Medical Center —Albany, NY
- $54,690 - $82,035 a year
- Full-time
- Mid-level
Service Desk Analyst
Union College —Schenectady, NY
- $60,000 - $62,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
Technical Specialist I
Zones —Clifton Park, NY
- $22 - $27 an hour
- Full-time
- Windows
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Albany, NY
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Fleet Support Specialist
GE Vernova —Schenectady, NY
- $62,400 - $95,500 a year
- Full-time
- Computer Science
- Engineering
- Pass drug screening
- Paid parental leave
- Paid holidays
12h
Technology Support Analyst II
John W Danforth Company —Clifton Park, NY
- $62,400 - $68,400 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
Customer Application Trainer
Milton CAT —Clifton Park, NY
- $65,000 - $75,000 a year
- Online Application
- Background check
- Microsoft Excel
- Up to 50% travel
- Paid holidays
- Disability insurance
Help Desk Analyst- Top Secret Clearance Required
IMG Information Management Group, Inc. —Schenectady, NY
- $25 - $36 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Presentation skills
- Health savings account
- Paid holidays
Program Coordinator I-Instructional Services
Capital Region BOCES —Albany, NY
- $50,236 - $58,677 a year
- Computer Science
- Education
- Math
6d

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pc technician jobs near albany, ny

IT Support Engineer

TAG Solutions -
Menands, NY

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Written communication
Teamwork
Software troubleshooting
Interpersonal skills
Technical documentation
IT system monitoring
Windows
Network infrastructure
System maintenance
Virtualization tools
Firewall
Driver's License
Attention to detail
Hardware support
Server virtualization
IP networking

Full Job Description

Job Description

Position Title: IT Support Engineer
Reporting Manger: Service Manager
Team: Managed Services
Travel Requirements: Occasional onsite customer visits
Status: Full-time

Essence:
This position is responsible for providing IT support to TAG Solutions end users and their IT environments.
Including desktops, servers, network equipment and applications.

The IT Support Technician should have a broad range of technical experience and, above all else, a Customer-first mindset. They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of servers, virtualization, and networking. This role is expected to successfully resolve the majority of support requests raised to them, managing their efforts around TAG Solutions SLA requirements. In addition to incidents, an IT Support Technician also performs maintenance, updates, and system upgrades for a multitude of customer environments.

The key to success for a IT Support Technician is to maintain a proven level of proficiency with essential technical skills and to employ those with a passion for exceptional customer service in all interactions.

Qualifications:

Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMWare
Proven proficiency working with Remote Monitoring and Management
Experience working with MS Office 365, Google Apps, Gmail, and anti-virus programs
Experience working with Backup solutions

For TAG proficiency means: You are capable and experienced, your skills can be demonstrated, and you are able to work independently with little help

Professional Qualifications:

Experience providing a high-level of customer service in a technical support environment
Experience managing customer directly over the phones or via electronic communications
Excellent verbal and written communication skills
Experience documenting and managing technical requests
Demonstrated ability to multitask and deliver IT support independently as well as with a team
Detail oriented
Do what-ever-it-takes attitude

Responsibilities:

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Job Description

Contribution to “Customer Obsession”:

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are “on it”
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes:

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience:

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification:

Drivers license (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

pc technician jobs in albany, ny

IT Support Engineer

IT Technician I

Help Desk/Desktop Support Analyst

Tier 1 Managed IT Technician

Senior Help Desk Technician

IT Support Technician

Computer Support Technician

IT Technician- Glenville, NY

Information Technology Specialist 2, SG-18

INFORMATION TECHNOLOGY SPECIALIST II

Data Center Operator / System Technician - Night Shift

Tech Field Support II

Service Desk Analyst

Technical Specialist I

Seasonal, Operations Technical Specialist (Part Time)

Fleet Support Specialist

Technology Support Analyst II

Customer Application Trainer

Help Desk Analyst- Top Secret Clearance Required

Program Coordinator I-Instructional Services

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