Top 16 Service desk technician Jobs in Albany, Ny

Help Desk Technician
Driscoll Foods —West Coxsackie, NY
- From $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
9d
Desktop Support Technician
SN Technologies pvt ltd —Latham, NY
- $25.98 - $31.28 an hour
- Full-time
- Mid-level
- Communication skills
- Dental insurance
Quick Apply
4d
Desktop Support Technician
DTS IT STAFFING —Rensselaer, NY
- $4,000 a month
- Full-time
- Mid-level
- Windows
- In-person
Quick Apply
2d
Desktop Technician II
Ellis Medicine —Schenectady, NY
- $24.75 - $36.53 an hour
- Full-time
- English
- Mid-level
- Organizational skills
9d
Tier 1 Managed IT Technician
Usherwood Office Technology —Albany, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
Senior Help Desk Technician
Contact Government Services, LLC —Albany, NY
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Core BTS, INC. —Niskayuna, NY
- $24 - $25 an hour
- Classroom
- Mid-level
- Computer networking
Quick Apply
Service Desk Technician II
Ellis Medicine —Schenectady, NY
- $20.21 - $29.31 an hour
- Full-time
- Ability to walk for extended periods
- Data analysis skills
- Mid-level
Quick Apply
2d
Desktop Support Technician
Ovation Workplace Services —Schenectady, NY
- $40,000 - $49,920 a year
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Field Services Coordinator/Dispatch
cb20 —Malta, NY
- $23 - $25 an hour
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Niskayuna, NY
- $39,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
Field Support Technician
Ovation Workplace Services Inc —Albany, NY
- $19 - $24 an hour
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
8d

Discover related jobs

Based on your search for service desk technician jobs.

IT Support Engineer
TAG Solutions —Menands, NY
They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of…
$25 - $35 an hour
Quick Apply
IT Help Desk
SCI —Glens Falls, NY
Ability to work with customer base and educate customers on navigating new technologies. Unit Testing of web applications before changes are made to go live.
$16.50 - $18.50 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for service desk technician in albany, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk technician jobs near albany, ny

IT Technician jobs in Albany, NY

Desktop Technician jobs in Schenectady, NY

Desktop Support Technician jobs in Pittsburgh, PA

Field Technician jobs in Albany, NY

Mri Technician jobs in Murrieta, CA

Product Support Specialist jobs in Atlanta, GA

Security Technician jobs in San Antonio, TX

Desktop Support Technician jobs in Fayetteville, NC

Desktop Support Technician jobs in Tucson, AZ

Desktop Support Technician jobs in West Virginia

Desktop Support Technician jobs in Culver City, CA

Desktop Support Technician jobs in Massachusetts

Desktop Support Technician jobs in Providence, RI

Audio Visual Technician jobs in Maryland

Desktop Support Technician jobs in Tulsa, OK

Physical Therapy Technician jobs in Denton, TX

Desktop Support Technician jobs in Elyria, OH

Help Desk Support jobs in New York, NY

Data Center Technician jobs in West Virginia

It Technician jobs in Tampa, FL

Help Desk Technician

Driscoll Foods -
West Coxsackie, NY

Quick Apply

Job Details

Full-time
From $60,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Excel
Microsoft Outlook
Computer Science
Windows
High school diploma or GED
Driver's License
Computer hardware
Desktop applications
Desktop administration
Associate's degree

Full Job Description

Department: Information Technology

Location: Coxsackie, NY (on-site)

Schedule: Full-time, Monday through Friday, day shift

Reports To: IT Manager

Classification: Non-exempt (hourly)

POSITION SUMMARY

The Help Desk Technician I is the first point of contact for technology support at the Coxsackie facility. This position answers incoming support requests, troubleshoots hardware and software issues, and keeps warehouse, office, and driver technology running.

The technician works as part of the IT team across all Driscoll Foods locations, sharing ticket coverage, escalating issues, and assisting other sites as needed. This is an entry-level role with exposure to enterprise systems, warehouse technology, and networking.

KEY RESPONSIBILITIES

Serve as the first point of contact for end-user support requests received by phone, email, in person, and through the IT ticketing system.
Log, categorize, prioritize, and track support tickets through to resolution, escalating to other members of the IT team when appropriate.
Troubleshoot and resolve common issues with desktops, laptops, printers, label printers, scanners, handheld/RF devices, tablets, monitors, and telephony equipment.
Perform user account administration tasks, including password resets, account unlocks, and permission requests in Active Directory and Microsoft 365.
Image, configure, and deploy new workstations and mobile devices; install and update approved software.
Support Microsoft 365 applications (Outlook, Teams, Word, Excel) and company line-of-business applications used by warehouse, transportation, and sales teams.
Assist with basic network troubleshooting — connectivity checks, cable and patch panel verification, wireless access point issues — with support from the IT team.
Provide floor-level support in warehouse and freezer/cooler areas for scanning and labeling equipment.
Maintain accurate IT asset and inventory records for hardware, peripherals, and software licenses.
Document recurring issues, resolutions, and step-by-step procedures to build out the internal knowledge base.
Support conference room, telephone, and audio-visual setup for meetings and training sessions.
Provide remote support to users at other Driscoll Foods locations and coordinate with IT staff at those sites on shared systems and issues.
Follow company IT security policies and promptly report suspected phishing, malware, or other security concerns.
Perform other related duties as assigned.

QUALIFICATIONS

Required

High school diploma or GED.
Demonstrated interest in and aptitude for information technology, through coursework, certification, personal projects, or prior work experience.
Working knowledge of Windows desktop operating systems and Microsoft Office / Microsoft 365 applications.
Strong customer service orientation, with the patience and clear communication needed to help users of all technical skill levels.
Solid problem-solving skills and a willingness to research and learn unfamiliar systems.
Ability to prioritize and manage multiple requests in a busy environment.
Dependable attendance and punctuality, and the ability to work on-site during scheduled day-shift hours.
Valid driver's license and the ability to travel occasionally to other company locations if needed.

Preferred

Associate degree or technical certificate in information technology, computer science, or a related field.
One or more years of help desk, technical support, retail technology, or comparable customer-facing technical experience.
Exposure to CompTIA A+, Network+, or Microsoft fundamentals certifications (or a plan to pursue them).
Familiarity with ticketing systems, Active Directory, or remote support tools.
Experience in a warehouse, distribution, manufacturing, or food service environment.
Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and VPN.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

Work is performed on-site at the Coxsackie, NY facility, including office areas and active warehouse space.
Ability to sit or stand at a workstation for extended periods and to move throughout the facility during a shift.
Ability to lift and carry up to 40 pounds — computers, monitors, printers, and related equipment — with or without reasonable accommodation.
Ability to bend, kneel, reach, and crawl under desks or into equipment racks to connect and service hardware.
Periodic work in refrigerated and freezer environments, and in areas with forklift and material handling traffic; appropriate personal protective equipment is provided.
Occasional after-hours or weekend work for system maintenance, upgrades, or urgent issues.

Equal Opportunity Employer

Driscoll Foods is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Pay: From $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service desk technician jobs in albany, ny

Help Desk Technician

Desktop Support Technician

Desktop Support Technician

Desktop Technician II

Tier 1 Managed IT Technician

Senior Help Desk Technician

IT Support Technician

Service Desk Technician II

Desktop Support Technician

Field Services Coordinator/Dispatch

Desktop Support Technician

Field Support Technician

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for service desk technician in albany, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected