Top 25 Intake coordinator Jobs in Albuquerque Nm

Ombudsman
Medical Transportation Management (MTM, Inc.) —New Mexico
- $48,000 - $58,000 a year
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
6d
Intake & Administrative Coordinator (NMDOJ/OCA #10118971)
State of New Mexico —Albuquerque, NM
- $27.37 - $41.06 an hour
- Full-time
- Mid-level
- Office
- Driver's License
5d
Clinical Administrative Coordinator
Optum —Albuquerque, NM
- $18 - $32 an hour
- Full-time
- Microsoft Outlook
- Medical office experience
- Pass drug screening
- Flexible schedule
Weekend Intake Coordinator
Ambercare – an Addus family company —Albuquerque, NM
- 12 hour shift
- Mid-level
- Office
- Driver's License
- AD&D insurance
- Paid holidays
Quick Apply
7d
Housing Navigator
Albuquerque Health Care for the Homeless —Albuquerque, NM
- $19.23 - $22.12 an hour
- Full-time
- Spanish
- Clean driving record
- English
- AD&D insurance
- Paid holidays
Quick Apply
Dental Treatment Coordinator
Sandia Smiles Dental Center —Albuquerque, NM
- $26 - $40 an hour
- Full-time
- Dental office
- HIPAA
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
10d
Admissions Coordinator - Rotating On Call Required
Turning Point Recovery Center of New Mexico —Albuquerque, NM
- $18 - $21 an hour
- Full-time
- Google Workspace
- HIPAA
- 2 years
- Paid training
- Health insurance
Quick Apply
Admission Assistant
Spanish Trails Wellness & Rehabilitation —Albuquerque, NM
- Full-time
- Skilled nursing facility
- Hospital
- Mid-level
- Health insurance
- Paid time off
Quick Apply
MPower Program Coordinator
Planned Parenthood of the Rocky Mtns —Albuquerque, NM
- $26.54 - $33.63 an hour
- Weekends as needed
- Background check
- Spanish
- High school
- COVID-19 protective measures
- Paid parental leave
Quick Apply
7d
Remote Intake Coordinator - Licensed Practical Nurse (LPN) - $21/hr - Day Shift
CareHarmony —Albuquerque, NM
- $43,000 - $58,000 a year
- Full-time
- Remote
- Bilingual
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Family Services Coordinator - Bilingual required
Alta Mira Specialized Family Services —Albuquerque, NM
- From $20 an hour
- Full-time
- Bilingual
- Background check
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Substance Abuse Counselor
New Season —Albuquerque, NM
- Full-time
- Addiction Medicine
- Master's degree
- Outpatient
- Disability insurance
- Health insurance
Quick Apply
Patient Coordinator (Bilingual, Spanish)
Hero Practice Services —Albuquerque, NM
- $17 - $24 an hour
- Spanish
- Dental office
- Microsoft Excel
- Paid holidays
- Dental insurance
Quick Apply
CPSW Youth Services Navigator
Serenity Mesa —Albuquerque, NM
- $41,600 - $52,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Pass drug screening
Quick Apply
Early Childhood Family Service Coordinator - bilingual
Alta Mira NM —Albuquerque, NM
- $21 an hour
- Full-time
- Nursing
- Bachelor of Science
- Writing skills
- Mileage reimbursement
- Paid holidays
Quick Apply
Early Intervention Service Coordinator
Alta Mira NM —Albuquerque, NM
- $20 an hour
- Full-time
- Nursing
- Customer service
- Bachelor of Science
- Mileage reimbursement
- Paid holidays
Quick Apply
6d
Outreach Coordinator
Giving Home Health Care —Albuquerque, NM
- $50,000 - $55,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Disability insurance
- Tuition reimbursement
Quick Apply
Service Coordinator
Alta Mira NM —Albuquerque, NM
- $18 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Mileage reimbursement
- Paid holidays
Quick Apply
Program Coordinator Non-Profit Literacy Organization.
ReadWest, Inc. —Rio Rancho, NM
- $15 - $17 an hour
- Full-time
- Background check
- Spanish
- English
- Paid time off
Quick Apply
5d
Manager, Work-Based Learning
Best Buddies Int. Inc —Albuquerque, NM
- Weekends as needed
- Classroom
- Writing skills
- Public speaking
Quick Apply
12d

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Ombudsman

Medical Transportation Management (MTM, Inc.) -
New Mexico

Quick Apply

Job Details

Full-time
$48,000 - $58,000 a year
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer communication
Confidential information handling
Writing skills
Presentations for conferences or internal meetings
In-person customer service
Employee relationship building
High school diploma or GED
Productivity software
Community relationship building
Grammar Experience

Full Job Description

What will your job look like?

The Ombudsman is MTM’s designated member advocate responsible for investigating issues and working towards resolution for all members in the assigned region in accordance with client requirements and MTM policies and procedures. The Ombudsman partners with advocacy groups, other local and State Ombudsman, and providers while acting as a resource to assist members whose issues may exceed MTM contract requirements.

This role must sit within the region it is supporting (New Mexico)

What you’ll do:

Identify and report systematic issues that leads to complaints and work to develop a solution
Know and drive processes, based on the contract requirements, partnering with market leadership
Attend meetings with advocacy groups on behalf of MTM
Identify special advocacy groups and tribal organizations and provide company related educate on the benefits of a partnership
Handle specialized trips and member interactions and escalation
Determine which groups will be best utilized within the organization based on assigned market needs
Determine outreach plan that their assigned market needs
Host and manage Member Advisory Committee (MAC) meetings
Participate in Transportation Advisory Committees (TACs) meetings
Create market specific resources and presentations, based on the needs of the market
Participate in ride along with the member to determine appropriate service was provided
Investigate and document all reported issues, providing thorough and timely follow up
Analyze data, and present information to improve member experience
Develop and Implement processes to improve member experience in coordination with on site and corporate stakeholders
Document escalations and action plans in the appropriate intake systems
Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
Educate and provide members information on their rights
Triage complaints submitted via fax, voice mail or email
Provide follow up contact to recipients per their request in regards to complaint resolution
Use complaint data to recommend education and process improvement
Proofread any data submitted to the state for escalated issues
Monitor and report on members access to MTM as it relates to those with disabilities, language barriers and technology
Assist Facility Coordinator, Program Director with member and advocacy group issues
Update Logistics Management in regards to non-compliance issues with transportation providers and advise of incident/accident issues
Respond to Client, Program Manager, or Account Manager inquiries
Communicate with Contact Center leadership with regards to customer service complaints
Produce and share member success stories
Other duties as assigned

What you’ll need:

Experience, Education & Certifications:

High School Diploma or G.E.D. required
2+ years’ experience in a role within Quality Management, Health Care, Social Work or member advocacy
2 + years’ experience in Customer Service
Experience delivering presentations both in person and virtually
Proficient in Microsoft Office Suite

Skills:

Excellent communication skills, with an emphasis on grammar and spelling
A working knowledge of contracts
Ability to tactfully question and obtain information
Excellent organizational and interpersonal skills
Demonstrated ability to manage multiple priorities
Ability to handle confidential information in a professional manner
Ability to accomplish duties/tasks with little direct supervision
Ability to prioritize tasks and deadlines
Excellent presentation skills
Ability to problem solve and troubleshoot
Ability to communicate with all levels of employees as well as external customers
Ability to build relationships
Ability to use basic office equipment

Even better if you have:

Some college, preferred
Ombudsman experience or certification, strongly preferred (CO-OP)

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Salary Min: $48,000

Salary Max: $58,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM

Quick Apply

Refine Your Search

intake coordinator jobs in albuquerque nm

Ombudsman

Intake & Administrative Coordinator (NMDOJ/OCA #10118971)

Clinical Administrative Coordinator

Weekend Intake Coordinator

Housing Navigator

Dental Treatment Coordinator

Admissions Coordinator - Rotating On Call Required

Admission Assistant

MPower Program Coordinator

Remote Intake Coordinator - Licensed Practical Nurse (LPN) - $21/hr - Day Shift

Family Services Coordinator - Bilingual required

Substance Abuse Counselor

Patient Coordinator (Bilingual, Spanish)

CPSW Youth Services Navigator

Early Childhood Family Service Coordinator - bilingual

Early Intervention Service Coordinator

Outreach Coordinator

Service Coordinator

Program Coordinator Non-Profit Literacy Organization.

Manager, Work-Based Learning

I want to receive the latest job alert for intake coordinator in albuquerque nm

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