Top 65 Desktop support technician Jobs in Allen, Tx

Level 2 Support Technician - Service Desk
USM Technology —Allen, TX
- $25 - $29 an hour
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Senior Desktop Support Technician
Cain Watters & Associates, LLC —Frisco, TX
- $31 - $40 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health savings account
Quick Apply
Desktop Support Technician
Behavioral Health Group —Dallas, TX
- $27.00 - $31.50 an hour
- No nights
- Computer Science
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
After-Hours IT Support Desk Technician
The 20 —Plano, TX
- Full-time
- In-person
- 1 year
- Entry level
- Health savings account
- Health insurance
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4d
IT Technician
Endodontic Practice Partners —Dallas, TX
- Full-time
- Remote
- Dental office
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Executive IT Support Technician
PepsiCo —Plano, TX
- $80,200 - $134,250 a year
- 5 years
- Office
- Travel
- Paid parental leave
- Health insurance
Desktop Support Technician, NW (226 Days) Updated
Dallas Independent School District —Dallas, TX
- $41,909 - $51,112 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Desktop Support Technician (226 Days)
Dallas Independent School District —Dallas, TX
- $45,200 - $55,126 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
20h
Desktop Support Technician II
SOUTHWEST TRANSPLANT ALLIANCE —Dallas, TX
- Monday to Friday
- Azure
- Computer Science
- HIPAA
Quick Apply
Desktop Support Technician - DFW Airport
ESP Global Services Limited —Dallas, TX
- $25 - $27 an hour
- 8 hour shift
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
LAN Support Technician II
UNICOM ENGINEERING INC —Plano, TX
- $55,000 - $61,000 a year
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
4d
IT Support Technician
HITRUST Services LLC —Frisco, TX
- Mid-level
- Office
- 3 years
Quick Apply
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Service Desk Analyst II (Weekends)
Netrio —McKinney, TX
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
Quick Apply
Regional Desktop Support Tech
Buckner International —Dallas, TX
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
Plano Executive Support Team Lead
PepsiCo —Plano, TX
- $93,500 - $156,450 a year
- 7 years
- Office
- Travel
- Paid parental leave
- Health insurance
Help Desk Analyst
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
3d
Senior Help Desk Technician
Contact Government Services, LLC —Dallas, TX
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Network Support Technician (on-site)
Traxxas —McKinney, TX
- On call
- Research
- Mid-level
- Microsoft Office
- Profit sharing
- Health insurance
Executive Desktop Support Technician
Texas Capital Bank —Dallas, TX
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Windows
- Wellness program
- Paid holidays

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desktop support technician jobs near allen, tx

Level 2 Support Technician - Service Desk

USM Technology -
Allen, TX

Quick Apply

Job Details

Full-time
$25 - $29 an hour

Qualifications

Wireless networking
Enterprise software
Public Cloud
Windows
Email configuration (technical support)
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Server virtualization
Networking equipment (troubleshooting support)
Firewall Management
macOS
IP networking
Defect tracking tools
Desktop administration
Antivirus software
Peripheral hardware support
IT department experience
Ticketing system technical support

Full Job Description

Location: Allen, Texas

Experience: +3 Years of Technology Support Experience

Work Environment: This is an in-office job with some potential for remote work based on business requirements and technician capabilities.

Are you a customer service-oriented technology enthusiast with a passion for solving problems and delivering exceptional service? Do you thrive in an environment with high standards and continuous improvement? If so, we want you on our team!

About Us: We are a mid-size, fast-growing Managed Services Provider (MSP) dedicated to ensuring operational excellence and client satisfaction. We are looking for a high-performance technician who can rapidly respond to phone calls, emails, and chats, address Tier 1 and Tier 2 issues efficiently, and escalate well-documented higher-tier issues to our senior engineers. The best candidate for this position is high-energy, detail-oriented, and committed to delivering an incredible customer experience.

Essence of the Role: The essence of the Tier 2 Support Technician role is to provide proactive, efficient, and effective support to our clients. You will be the first point of contact, ensuring that issues are resolved promptly and that clients feel confident in our ability to manage their IT needs. This role is about more than just fixing problems; it's about anticipating needs, improving processes, and contributing to a culture of excellence and continuous improvement.

Responsibilities:

Provide Tier 1 and Tier 2 support for end-users experiencing IT-related issues.
Perform advanced troubleshooting of hardware, software, and networking issues, both on-site and remotely.
Manage user accounts, permissions, and email access through Active Directory and Microsoft 365.
Collaborate with other IT teams to resolve escalated issues and implement long-term fixes.
Document processes, issue resolutions, and create user guides.
Support and train junior IT staff and Level 1 technicians as needed.
Perform other duties as assigned by management to meet the needs of the organization.

Job Requirements:

Education and Experience:

Associate's degree or higher in Information Technology, Computer Science, or a related field, or equivalent work experience.
3-5 years of experience in IT support, helpdesk, or a similar role.
Experience with troubleshooting hardware, software, and networking issues.
Experience supporting both Windows and macOS operating systems.
Experience with enterprise environments including ticketing systems like Autotask Jira, ServiceNow, or Freshdesk.

Technical Skills:

Strong knowledge of Windows Server (2016, 2019), including Active Directory, DNS, DHCP, and Group Policy management.
Proficiency in networking basics (TCP/IP, DNS, DHCP, VPN), wireless network troubleshooting, and networked peripherals.
Hands-on experience with Microsoft 365 administration (Exchange, SharePoint, OneDrive, Teams).
Familiarity with remote desktop tools (e.g., RDP, TeamViewer, AnyDesk, VSAX).
Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (Azure, AWS).
Basic understanding of cybersecurity practices (firewall management, antivirus solutions, data protection).

Soft Skills:

Strong problem-solving skills and attention to detail.
Excellent verbal and written communication skills, able to convey complex technical information to non-technical users.
Strong customer service orientation, with a focus on end-user satisfaction.
Ability to work independently or as part of a team, multitasking in a fast-paced environment.
Time management and ability to prioritize effectively in high-pressure situations.

Certifications (Preferred but not required):

CompTIA A+
CompTIA Network+
Microsoft Certified: Azure Fundamentals
ITIL Foundation certification or familiarity with ITIL best practices.

Quick Apply

Refine Your Search

desktop support technician jobs in allen, tx

Level 2 Support Technician - Service Desk

Senior Desktop Support Technician

Desktop Support Technician

After-Hours IT Support Desk Technician

IT Technician

Executive IT Support Technician

Desktop Support Technician, NW (226 Days) Updated

Desktop Support Technician (226 Days)

Desktop Support Technician II

Desktop Support Technician - DFW Airport

LAN Support Technician II

IT Support Technician

Tier 1, IT Help Desk Support

Service Desk Analyst II (Weekends)

Regional Desktop Support Tech

Plano Executive Support Team Lead

Help Desk Analyst

Senior Help Desk Technician

Network Support Technician (on-site)

Executive Desktop Support Technician

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