Top 69 Service desk technician Jobs in Allen, Tx

Network Operations Technician
Ntegrated —Dallas, TX
- $45,000 - $55,000 a year
- 8 hour shift
- Mid-level
- High school diploma or GED
- In-person
- Health savings account
- Health insurance
Quick Apply
14d
Help Desk Technician
BEAR Technologies Corporation —Plano, TX
- $25 - $30 an hour
- Full-time
- 5 years
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
3d
Desk Side Support Technician
Noblesoft Technologies Inc. —Allen, TX
- $21 - $22 an hour
- Contract
- Computer science
- Computer Science
- Mid-level
Quick Apply
Level 1 Help Desk Technician
Cyberlocke, LLC —Plano, TX
- $14 - $19 an hour
- Full-time
- High school diploma or GED
- Continuous improvement
- Experience equivalent to degree accepted
Quick Apply
Service Desk Analyst II (Weekends)
Netrio —McKinney, TX
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
Quick Apply
After-Hours IT Support Desk Technician
The 20 —Plano, TX
- Part-time
- Hybrid work
- 1 year
- Entry level
- Health savings account
- Health insurance
Quick Apply
3d
LAN Support Technician II
UNICOM ENGINEERING INC —Plano, TX
- $55,000 - $61,000 a year
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
Global Service Desk Specialist II
Teladoc Health —Lewisville, TX
- $30 - $31 an hour
- Full-time
- Research
- Mid-level
- Office
- Paid time off
4d
IT Helpdesk Support
City IT —Dallas, TX
- Online Application
- Microsoft Word
- Research
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Temporary Technician II, Service Desk
PDS Health —Irving, TX
- $27.50 - $37.30 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
1d
IT Help Desk Support II Plano, Texas, United States
TCP Software —Plano, TX
- 8 hour shift
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Desktop Support in Richardson, Texas
Virtual Service Operations —Richardson, TX
- $17 - $25 an hour
- Customer service
- Ability to walk for extended periods
- Writing skills
- Health insurance
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
IT Technician (Tier 1)
Cantex Continuing Care Network —Carrollton, TX
- Full-time
- Mid-level
- Office
- Windows
- Continuing education credits
- Health insurance
Quick Apply
2d
Senior Desktop Support Technician
Cain Watters & Associates, LLC —Frisco, TX
- $31 - $40 an hour
- Weekends as needed
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health savings account
Quick Apply
Restaurant POS Service Analyst
FoodTec Solutions —Dallas, TX
- $22.00 - $30.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
Technician, Help Desk (226 Days)
Dallas Independent School District —Dallas, TX
- $41,909 - $51,112 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Service Desk Agent-Technical Support
Workforce Opportunity Services —Dallas, TX
- $19 an hour
- Weekends as needed
- Hybrid work
- Office
- Windows
- Microsoft Office
- Paid holidays
- Health insurance
Service Specialist II
XPERTECHS —Plano, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
Desktop Support Technician
AmTrust Financial Services, Inc. —Dallas, TX
- Overtime
- Mid-level
- Children
- Travel
- Health insurance
- Dental insurance
9h

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service desk technician jobs near allen, tx

Network Operations Technician

Ntegrated -
Dallas, TX

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year
14 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Retirement plan

Qualifications

Customer communication
Interpersonal skills
High school diploma or GED
Attention to detail
Problem-solving
Time management

Full Job Description

Ntegrated is currently looking for a Network Operations Technician for their NOC (Network Operations Center). This NOC Technician will support Ntegrated’s customer base through daily proactive monitoring of voice and data systems and run point for first tier problem resolution for down nodes and/or circuits. This role will be in person located in the NOC.

Job Type: Full-time

Salary: $45,000.00 - $55,000.00 per year

Reporting Relationships: The Network Operations Technician reports to the NOC Manager.

Schedule:

· 8-hour shift

· 7:00 am to 4:00 pm

· Monday to Friday

· On call

Primary Responsibilities:

· Provides operations, call center support of network through monitoring and problem resolution for all network (coax/fiber/wireless) connectivity, voice, data, SD-WAN, and security services.

· Conducts problem identification, diagnosis, and resolution of problems.

· Perform job tasks using various standard tools, ticketing system and monitoring console. Ownership of the problem till proper closure is critical to the job role. Work the issue providing the best customer experience - remaining involved through the resolution process.

· Desire to assist customers with a variety of network (data), voice and service-related issues in a fast-paced, independent, telephone-based service environment with an emphasis on quality. Able to demonstrate a high level of patience with customers of a wide range of technical levels.

· Provides support for the escalation and communication of status to management and other internal customers.

· Time management skills needed to satisfy the requirements of the customer while controlling the length of calls to other providers.

· Able to configure and manage basic routers/switches (i.e., Cisco, Fortinet, Velocloud, and 4G/5G devices). Troubleshoots, maintains integrity, and configures network components along with implementing enhancements to improve reliability and performance.

· Participate in on-call rotation.

Skills Required:

· Great attitude and want to work – proactively! Demonstrated past success in working part of a team.

· Must possess a sense of urgency, be self-motivated and have the experience/ability to work in a fast-paced environment. Attention to detail is critically important!

· Must have verbal and written communication skills, problem solving skills and customer service FIRST!

Technical Skills:

· Understand the basics of networking fundamentals (hub, switch, router), types of networks, physical media used, internet protocols and Layer2/3 switching and routing.

· Understand each layer of the OSI model.

· Candidates must have previous experience providing some level of network operations in an enterprise environment.

· CompTIA Network+ / Security+ certification is recommended!

· CCENT (or CCNA) is a big plus!

Education:

· High school or equivalent (Preferred)

Experience:

· Customer Service: 1 year (Preferred)

· Help Desk: 1 year (Preferred)

License/Certification:

· Other IT Certification (Preferred)

Benefits:

· 401(k) (includes company match)

· Dental insurance

· Vision insurance

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Professional development assistance

Supplemental pay types:

· Bonus pay

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service desk technician jobs in allen, tx

Network Operations Technician

Help Desk Technician

Desk Side Support Technician

Level 1 Help Desk Technician

Service Desk Analyst II (Weekends)

After-Hours IT Support Desk Technician

LAN Support Technician II

Global Service Desk Specialist II

IT Helpdesk Support

Temporary Technician II, Service Desk

IT Help Desk Support II Plano, Texas, United States

Desktop Support in Richardson, Texas

Tier 1, IT Help Desk Support

IT Technician (Tier 1)

Senior Desktop Support Technician

Restaurant POS Service Analyst

Technician, Help Desk (226 Days)

Service Desk Agent-Technical Support

Service Specialist II

Desktop Support Technician

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