Top 402 Assistant sales manager Jobs in Allentown Pa

Experienced Centralized BDC Manager (Service)
Bergeys Inc —Souderton, PA
- Call employer
- Dealership
- Pass drug screening
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
Personal Lines Account Manager
Community Financial System, Inc. —Bethlehem, PA
- $22.60 - $33.93 an hour
- Full-time
- Hybrid work
- 18 years or older
- Word processing
- Mid-level
- Paid holidays
- Health insurance
Automotive Controller
Bergeys Inc —Souderton, PA
- Pass drug screening
- Mid-level
- Office
- Profit sharing
- Health savings account
Quick Apply
FT Assistant Manager Deli - 6463
The Giant Company —Gilbertsville, PA
- Full-time
- Mid-level
- Ability to lift 50 pounds
- US work authorization
Equipment Sales
AG-Industrial, Inc. —Tamaqua, PA
- 8 hour shift
- Clean driving record
- Sales
- Dealership
- Health savings account
- Health insurance
Quick Apply
General Manager #9189
Devon Self Storage Holdings (US), LLC —Allentown, PA
- $19.28 - $23.62 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Paid parental leave
- Paid holidays
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Part Time Butcher
Kinsley's ShopRite of Brodheadsville —Brodheadsville, PA
- $20 - $26 an hour
- 8 hour shift
- 18 years or older
- Ability to walk for extended periods
- Merchandising
- Disability insurance
- Health insurance
Quick Apply
Inside Sales Representative
Lomax Carpet & Tile Mart —Whitehall Township, PA
- $40,000 - $65,000 a year
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Assistant Manager
Burger King —Quakertown, PA
- Weekends as needed
- 18 years or older
- Spanish
- Sales
Quick Apply
Restaurant Assistant General Manager
Confidential —Bloomsbury, NJ
- $52,000 - $58,000 a year
- Weekends as needed
- Sales
- Restaurant management
- Mid-level
- Paid training
- Health insurance
Quick Apply
6d
Restaurant General Manager
Summerwood Corporation Taco Bell —Allentown, PA
- Up to $63,000 a year
- Full-time
- Sales
- Fast casual restaurant
- Writing skills
- Paid training
- Disability insurance
Quick Apply
Assistant Manager
Wendy’s —Lehighton, PA
- $18 - $20 an hour
- Weekends as needed
- Sales
- Mid-level
- Quick service & fast food restaurant
- Paid training
- Health insurance
Quick Apply
Wireless Retail Sales Associate
KC Wireless - Verizon Wireless Authorized Retailer —Souderton, PA
- Up to $65,000 a year
- Weekends as needed
- 18 years or older
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Full Time Butcher
Kinsley's ShopRite of Brodheadsville —Brodheadsville, PA
- $20 - $26 an hour
- 8 hour shift
- 18 years or older
- Ability to walk for extended periods
- Merchandising
- Disability insurance
- Health insurance
Quick Apply
Assistant Manager
Burger King —Souderton, PA
- Weekends as needed
- 18 years or older
- Spanish
- Sales
Quick Apply
Restaurant Manager
Kings Point Ventures —Easton, PA
- $55,917 - $61,100 a year
- Weekends as needed
- Hospitality
- Management
- Sales
- Paid training
- Health insurance
Quick Apply
Assistant Manager
Foot Locker —Whitehall Township, PA
- $20.50 an hour
- Weekends as needed
- Mid-level
- Retail management
- Leadership
- Health insurance
- Dental insurance
11d
Assistant Manager
Old Navy —Center Valley, PA
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Employee stock purchase plan
Assistant Manager - Lehigh Valley Mall, Hollister
Hollister —Whitehall Township, PA
- Full-time
- Merchandising
- Mid-level
- Supervising experience
- Store discount
- Paid parental leave
Assistant General Manager
PA Options for Wellness —Fogelsville, PA
- From $23 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Ability to sit for extended periods
- Paid holidays
- Dental insurance
Quick Apply

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Experienced Centralized BDC Manager (Service)

Bergeys Inc -
Souderton, PA

Quick Apply

Job Details

Benefits

Profit sharing
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Life insurance
Referral program

Qualifications

Vendor relationship building
Objection handling (sales technique)
Team supervision
Driver's License
Supervising experience
Sales coaching
CRM system proficiency
Outbound calling
Call center management
Dealership experience

Full Job Description

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,700 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com (http://www.bergeys.com/) to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits:

We offer a generous benefit package including:

Vacation and PTO time
Paid Holidays
401k with profit sharing
Medical, Dental and Vision insurance.
Employee Assistant Program
FSA and HSA Plans
Life Insurance
Opportunities for Advancement
Employee Referral Program
Employee Discount

Location: Bergey's Automotive Dealerships

Summary

The Service BDC Manager leads the centralized team responsible for scheduling every service appointment across the dealer group. This role owns the day-to-day performance of the Inbound Hub and outbound campaign functions, manages the relationship with scheduling and AI vendors (PBS, Xtime, Alpha AI), and ensures the department operates as a single, consistent point of contact so service advisors can focus fully on the customer once the vehicle is in the drive.

Essential Duties:

Team Leadership:

Recruit, onboard, and train Inbound Hub and outbound agents across all brand-family pods

Coach agents on call structure, objection handling, and pay-type accuracy using call recordings and scorecards

Oversee the Team Lead bonus arrangement, ensuring coaching and backup-coverage duties are being met

Set and communicate individual and team performance goals, tied to appointment set rate, show rate, and containment metrics

Scheduling Operations

Own capacity-aware scheduling policy so appointments match real technician and bay availability by rooftop and day-part

Ensure pay-type identification (customer-pay, warranty, recall) is accurate at the point of booking to eliminate advisor rework

Maintain the confirmation and reschedule cadence (24–48 hour touch) across all rooftops

Align Hub staffing schedules with actual service department hours across all locations

Technology & Vendor Management

Serve as the primary point of contact for PBS, Xtime, and Alpha AI vendor relationships

Monitor AI-assisted scheduling performance (containment rate, sentiment, scheduling %) and escalate issues in the handoff between AI and agents

Evaluate expansion of AI-assisted scheduling to additional rooftops based on per-store call volume and cost analysis

Ensure agents are trained on and using available tools fully, including PBS in-DMS texting with service advisors

Performance & Reporting

Track and report KPIs including appointment set rate, show rate, no-show rate, outbound call success rate, and AI call containment

Analyze appointment and RO data to identify coaching opportunities and process gaps

Prepare regular performance updates for dealership leadership and ownership

Cross-Department Collaboration

Partner with service advisors and fixed operations leadership to ensure scheduling supports technician capacity and workflow

Coordinate with OEM-specific requirements across brand-family pods (GM, Ford/Lincoln, Import)

Support change management as advisor-facing scheduling responsibilities shift fully to the BDC

Qualifications:

Required

3+ years of experience in an automotive dealership environment, in service, sales, or BDC operations

Prior experience leading or supervising a customer-facing team, call center, or service department function

Working knowledge of dealership CRM/DMS platforms and call-tracking or scheduling technology

Strong verbal and written communication skills, with the ability to coach phone-based staff on script structure and objection handling

Preferred

Experience as a BDC Manager with a focus on retention and process, rather than a pure sales-conversion background

Experience managing a multi-rooftop and multi-brand operation

Certificates, Licenses, Registrations:

Valid Driver's License
Successful completion of pre-employment background checks and drug screening

Bergey's is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

assistant sales manager jobs in allentown pa

Experienced Centralized BDC Manager (Service)

Personal Lines Account Manager

Automotive Controller

FT Assistant Manager Deli - 6463

Equipment Sales

General Manager #9189

Part Time Butcher

Inside Sales Representative

Assistant Manager

Restaurant Assistant General Manager

Restaurant General Manager

Assistant Manager

Wireless Retail Sales Associate

Full Time Butcher

Assistant Manager

Restaurant Manager

Assistant Manager

Assistant Manager

Assistant Manager - Lehigh Valley Mall, Hollister

Assistant General Manager

I want to receive the latest job alert for assistant sales manager in allentown pa

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