Top 8 Customer success manager Jobs in Allentown Pa

Senior Account Manager- Amazon eCommerce
Elite Commerce Group —Quakertown, PA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Marketing
- Health insurance
- Dental insurance
Quick Apply
2d
3PL Customer Success Manager
Flexport —Phillipsburg, NJ
- $64,800 - $89,100 a year
- Mid-level
- 3 years
- Presentation skills
Quick Apply
Account Manager - State Farm Agent Team Member
Tony Tibaldi - State Farm Agent —Bath, PA
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- 401(k)
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Craig Mathews - State Farm Agent —Harleysville, PA
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid holidays
- Paid time off
Quick Apply

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Senior Account Manager- Amazon eCommerce

Elite Commerce Group
Quakertown, PA

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Google Workspace
Customer communication
E-commerce
Managing clients in a customer support role
Key Performance Indicators
Online retail experience
Marketing analytics
Productivity software
Account management
Analytics

Full Job Description

Senior Account Manager – Amazon eCommerce

Elite Commerce Group
Quakertown, PA (Hybrid)
Full-Time | In Office 3 Days per Week | Remote 2 Days per Week
Salary: $75,000–$85,000 per year

Join One of the Fastest Growing Amazon Marketing Agencies

Elite Commerce Group is a full-service Amazon marketing agency dedicated to helping brands accelerate their growth on the world's largest online marketplace. We partner with consumer brands across a variety of industries, providing expert strategy and execution in Amazon advertising, account management, creative services, listing optimization, and marketplace growth.

We're looking for an experienced Senior Account Manager – Amazon eCommerce who is passionate about client success, understands the Amazon ecosystem inside and out, and enjoys building long-term relationships with brands. If you're a strategic thinker who thrives in a fast-paced agency environment and enjoys helping clients achieve measurable growth, we'd love to meet you.

What You'll Do

As a Senior Account Manager, you'll serve as the primary point of contact for a portfolio of Amazon brands. You'll work closely with internal teams to ensure every client receives exceptional service while identifying opportunities to grow their business.

Responsibilities

Manage a portfolio of Amazon client accounts from onboarding through long-term account growth.
Build trusted relationships with clients by understanding their business goals and serving as their strategic advisor.
Lead recurring client meetings to review performance, discuss initiatives, and present recommendations.
Develop and execute account strategies that drive revenue growth and improve marketplace performance.
Partner with internal teams including Advertising, Catalog Management, Creative, Operations, and Analytics to execute client strategies.
Monitor account performance, identify trends, and proactively recommend improvements.
Coordinate multiple client projects while ensuring deadlines and deliverables are consistently met.
Communicate clearly and professionally with clients regarding strategy, timelines, and performance.
Resolve client concerns quickly while maintaining an exceptional customer experience.
Identify opportunities to expand services and strengthen long-term client partnerships.

Required Qualifications

Minimum of 2 years of hands-on experience managing both Amazon Seller Central and Amazon Vendor Central accounts.
3+ years of Account Management, Customer Success, Client Services, or Client Relationship Management experience.
Excellent written and verbal communication skills.
Strong organizational skills with the ability to manage multiple client accounts simultaneously.
Proven ability to prioritize tasks in a fast-paced environment.
Experience analyzing performance metrics and presenting insights to clients.
Strong problem-solving skills and attention to detail.
Proficiency with Microsoft Office and Google Workspace.
Ability to work onsite in Quakertown, PA three days per week.

Preferred Qualifications

Previous experience working for a digital marketing agency is a major plus.
Experience managing multiple Amazon brands simultaneously.
Knowledge of Amazon PPC advertising and campaign strategy.
Experience with Amazon listing optimization, catalog management, Brand Registry, and A+ Content.
Familiarity with project management platforms such as ClickUp, Monday.com, Asana, or similar software.
Bachelor's degree in Marketing, Business, Communications, or a related field.

The Ideal Candidate

We're looking for someone who:

Loves building lasting client relationships.
Thinks strategically while paying close attention to detail.
Takes ownership and follows through on commitments.
Is proactive, organized, and solutions-oriented.
Enjoys collaborating with cross-functional teams.
Thrives in a growing, entrepreneurial environment where no two days are the same.

Ready to Grow With Us?

If you have experience managing Amazon Seller Central and Vendor Central accounts, enjoy working directly with clients, and want to help leading brands succeed on Amazon, we'd love to hear from you.

Apply today and join the Elite Commerce Group team!

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have 3+ years of Account Management, Customer Success, Client Services, or Client Relationship Management experience?

Experience:

Amazon Seller Central: 2 years (Required)
Amazon Vendor Central: 2 years (Preferred)

Ability to Commute:

Quakertown, PA 18951 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer success manager jobs in allentown pa

Senior Account Manager- Amazon eCommerce

3PL Customer Success Manager

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

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