Top 1794 Service dispatcher Jobs in Alsip Il

Customer Service Representative
RM Lucas Company —Alsip, IL
- $60,000 - $62,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Associate's degree
- AD&D insurance
- Paid holidays
Quick Apply
EQUIPMENT DISPATCHER
City of Chicago —Chicago, IL
- $51.11 an hour
- Online Application
- Background check
- High school
- Customer service
6d
Dispatch call taker (Customer service agent)
Chicago Ambulance Alliance —Tinley Park, IL
- Full-time
- Entry level
- Health insurance
- Dental insurance
Plumbing and HVAC Sales Service Estimator
PDM Plumbing, Heating, & Cooling —Joliet, IL
- $35 - $45 an hour
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Dispatcher RGN Heavy Loads
Freight Standard Inc. —Burr Ridge, IL
- From $70,000 a year
- Full-time
- Mid-level
- Office
- Flatbed truck
- Referral program
Quick Apply
Assistant Director/Program Manager of ERSEA & Family Support Services
Henry Booth House —Chicago, IL
- From $83,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Barbara Brown Allstate Insurance Agency —Homewood, IL
- $18 - $21 an hour
- Full-time
- Spanish
- Customer service
- English
- Paid time off
- Professional development assistance
Quick Apply
5d
Assistant Service Manager
Chicago Tire —McCook, IL
- $22 an hour
- Full-time
- Computer literacy
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Administrative Assistant/Customer Service
Billco Corporation —Addison, IL
- $22 - $26 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Dispatcher (Overnights / Afternoon)
CWS / B&W —Gary, IN
- $16.50 - $17.00 an hour
- Overnight shift
- Microsoft Excel
- Microsoft Outlook
- Dry van
- Health insurance
- Dental insurance
Quick Apply
Bilingual Customer Service Coordinator (Mandarin/English)
Fast Track Express —Wood Dale, IL
- $45,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid time off
- Opportunities for advancement
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Customer Service / Project Assistant (all genders)
IREKS GmbH —Chicago, IL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
9d
Customer Service Representative
Osorio Metals Supply —Chicago, IL
- From $18 an hour
- Full-time
- Spanish
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Experienced HVAC Service Technician
Comfort First Heating & Cooling, Inc —Downers Grove, IL
- $20 - $40 an hour
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Fuel card
Quick Apply
Service Manager - Motorcycle Shop
Motoworks Chicago —Chicago, IL
- $50,000 - $75,000 a year
- Full-time
- Dealership
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Manager, Services Consulting
Braze —Chicago, IL
- $130,400 - $243,000 a year
- Office
- Travel
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
Truck Dispatcher
Rely Transport inc —Joliet, IL
- $600 - $1,000 a week
- Full-time
- Mid-level
- Office
- Organizational skills
Quick Apply
Catering Services Manager
Aramark —Chicago, IL
- $60,000 - $65,000 a year
- Mid-level
- Supervising experience
- Bachelor's degree
- Disability insurance
- Health insurance
9d
Divisional Service Manager - Door Division
IDN H. Hoffman, Inc —Glendale Heights, IL
- $70,000 - $90,000 a year
- Full-time
- Background check
- Mentoring
- Recruiting
- Paid holidays
- Health insurance
Quick Apply
3d
Journeyman HVAC Service Technician
Thermosystems —Romeoville, IL
- From $58.50 an hour
- 8 hour shift
- CPR Certification
- Clean driving record
- 5 years
- Fuel card
- Paid time off
Quick Apply

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service dispatcher jobs near alsip il

Customer Service Representative

RM Lucas Company -
Alsip, IL

Quick Apply

Job Details

Full-time
$60,000 - $62,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer records maintenance
Managing customer accounts
Confidential information handling
Google Sheets
Customer relationship building
Email customer support
Microsoft Outlook
Account maintenance
Phone communication
Customer order taking
Service scheduling
Logistics customer service
Sales order data entry
Shipment tracking for distribution operations
Mid-level
Improving operational efficiency
Post-sales issue resolution
Managing clients in a customer support role
Manufacturing facility experience
Freight shipment tracking
Sales quoting
Client retention
Quality issues
Customer engagement
Logistics vendor relationship management
Collaboration with manufacturing teams
Order issue resolution
Carrier management
SAP ERP
Customer information system software

Full Job Description

R.M. Lucas - Customer Service Representative

Summary:

The Customer Service Representative serves as the primary point of contact for assigned customer accounts. This position is responsible for building and maintaining strong customer relationships, managing the order process from order entry through delivery, and ensuring a positive customer experience at every stage of the order lifecycle. While working closely with customers, sales reps, and internal departments, the Customer Service Representative ensures orders are processed accurately, delivered on time, and any issues are resolved in a timely and professional manner. Through proactive communication, critical thinking, and cross-functional collaboration, this role contributes to customer retention, operational efficiency, and the achievement of company objectives.

Essential Duties and Responsibilities. Other duties may be assigned.

Assumes the role of customer Account Manager for assigned accounts, including new order requests, quote requests, expedite requests, order modifications, RMA requests, accounting inquiries, delivery concerns, and other customer requests from Order to Remittance (OTR).

Serves as the primary point of contact for assigned customer accounts and builds strong customer relationships through professional and timely communication via phone and email.

Manages customer orders from order entry through shipment and delivery, ensuring accuracy, timely fulfillment, and a high level of customer satisfaction.

Reviews and verifies customer pricing prior to order entry and coordinates pricing updates with Sales and Accounting when necessary.

Monitors inventory levels and product availability to support customer demand and communicates potential shortages or delays proactively.

Coordinates with Production, Purchasing, Warehouse, Shipping, Sales, and Accounting to resolve customer inquiries and order-related issues.

Attends daily production meetings and effectively communicates order status, production updates, shipment information, and delays to customers and sales representatives.

Provides proactive communication regarding order status, shipment schedules, inventory concerns, and delivery expectations.

Coordinates freight quotes, pickups, delivery appointments, and shipment scheduling with carriers and third-party logistics providers.

Investigates and resolves customer complaints, freight claims, delivery issues, quality concerns, and order discrepancies.

Prepares and distributes assigned customer open order reports, inventory reports, and other customer-specific reporting.

Maintains accurate customer and order information within SAP and other company systems.

Acts as a liaison between customers and internal departments to ensure customer expectations are met and business objectives are achieved.

Is proactive in identifying potential problems or opportunities to improve productivity, quality, and reduce waste.

Communicates effectively with RM Lucas employees across all departments.

Follows through on tasks, projects, and responsibilities as assigned.

Maintains confidentiality of customer and company information.

Supports continuous improvement initiatives and departmental goals.

Work independently or as a member of a cross functional team to complete various projects.

Education and Experience:

Associate’s degree; and/or 5 + years in a customer service facing role, preferably in manufacturing.

Skills, Knowledge and Qualifications:

Excellent interpersonal, verbal, written and communication skills with the ability to effectively engage with customers.

Proven problem-solving skills and experience managing customer inquiries efficiently.

Ability to work cross-functionally in a fast-paced manufacturing environment.

Strong customer service orientation and ability to build positive customer relationships.

Solid understanding of customer requirements.

Proficiency with SAP or similar Manufacturing software, HubSpot or equivalent, Excel, Outlook, Google, Google Sheets and Microsoft Word.

Compensation & Benefit Information:

Base Salary Range from $60k/yr to $62k/yr + bonus potential of 5% based on individual candidate experience, skill, education and/or qualifications.

Benefits Provided:

401 (K)

401k (K) Matching up to 4%

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance & AD&D

Short Term Disability

Paid Time Off

11 Holidays

Quick Apply

Refine Your Search

service dispatcher jobs in alsip il

Customer Service Representative

EQUIPMENT DISPATCHER

Dispatch call taker (Customer service agent)

Plumbing and HVAC Sales Service Estimator

Dispatcher RGN Heavy Loads

Assistant Director/Program Manager of ERSEA & Family Support Services

Customer Service Representative

Assistant Service Manager

Administrative Assistant/Customer Service

Dispatcher (Overnights / Afternoon)

Bilingual Customer Service Coordinator (Mandarin/English)

Customer Service / Project Assistant (all genders)

Customer Service Representative

Experienced HVAC Service Technician

Service Manager - Motorcycle Shop

Manager, Services Consulting

Truck Dispatcher

Catering Services Manager

Divisional Service Manager - Door Division

Journeyman HVAC Service Technician

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