SUMMARY
Reservationists are responsible for promoting and selling Grand Targhee Resort’s lodging, vacation packages, and services while delivering exceptional guest service. This position serves as a primary point of contact for potential guests and plays a key role in creating a positive first impression of the resort.
Reservationists assist guests by phone, email, and other communication channels, providing detailed information about lodging options, resort amenities, activities, promotions, and regional attractions. The role requires strong sales skills, attention to detail, and the ability to multitask while ensuring reservations are accurate and guest needs are met.
A key part of every employee's job is to serve as a Targhee ambassador, engaging the guest at every opportunity.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Answer the phone and emails.
- Provide detailed and accurate information about lodging options, resort amenities, activities, promotions, regional attractions, and events.
- Understand and effectively communicate current rates, packages, promotions, and policies.
- Clearly explain reservation policies, cancellation policies, and payment requirements to guests.
- Create, modify, and cancel reservations in accordance with established policies and procedures.
- Send confirmation emails and ensure reservation details are accurate and complete.
- Follow up on guest inquiries promptly according to inquiry management procedures.
- Review reservations for accuracy, resolve accounting discrepancies, and ensure correct charges and postings.
- Process deposits and final payments according to resort policies.
- Coordinate with third-party partners and booking platforms to confirm reservations and maintain accurate availability.
- Maintain accurate guest and reservation data within RTP (Point of Sale) and Versa (Property Management System).
- Work closely with other departments to help promote and sell their products.
- Report system issues, discrepancies, or operational concerns to supervisors.
- Assist the Management with projects and operational support as needed.
- Maintain high standards for quality, professionalism, and guest service.
- Stay informed about resort offerings, local events, and regional activities to enhance the guest experience.
Work closely with the Front Desk Agents, including covering the Front Desk at times.
RESPONSIBILITIES TO SAFETY
1. Protect the safety of self, workers, and Grand Targhee Resort guests.
2. Report any potentially harmful equipment or situations to the immediate supervisor without delay.
3. Report safety-related accidents and incidents at once to immediate supervisor.
4. Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.
5. Operate equipment safely so that it will not lead to injury to yourself or others.
6. Drive in accordance with the law and Grand Targhee Resort policies.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
WORK SCHEDULE
Due to the nature of the recreation industry, we are in operation seven days a week. This includes weekends and holidays and there is no guarantee of hours. Flexible working hours may be required based on the business levels.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required; previous hospitality, reservations, or customer service experience preferred. Experience with Versa (Property Management System) and RTP (Point of Sale System) preferred; training provided.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficiency in typing and basic data entry (including 10-key) required.
Strong computer skills, including Microsoft Office and general reservation/booking systems.
-
MATHEMATICAL SKILLS
Ability to perform basic calculations, including discounts, percentages, and payment-related figures, with accuracy. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to accurately read and make measurements.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Excellent verbal communication skills.
REASONING ABILITY
Ability to carry out detailed but uninvolved written or verbal instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK ENVIRONMENT
Primarily office environment. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Grand Targhee Resort is an equal opportunity employer. In accordance with anti-discrimination law, GTR prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
