Top 23 technical support Jobs in amarillo, tx

IT SUPPORT SPECIALIST I
City of Amarillo —Amarillo, TX
- $20.68 - $23.08 an hour
- Extended hours
- Background check
- Windows
- Analysis skills
Desktop/Network Support Technician
Panhandle Eye Group LLP —Amarillo, TX
- From $25 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
IT/Networking Technician
TECHNICAL SOLUTIONS —Amarillo, TX
- Full-time
- Computer Science
- Mid-level
- Associate's degree
- Paid holidays
- Health insurance
Quick Apply
Simulation Technology Coordinator
Amarillo College —Amarillo, TX
- $22.08 - $33.12 an hour
- Weekends as needed
- Laboratory
- Computer Science
- Pass drug screening
- 403(b) matching
- Disability insurance
8d
Sales Associate / Customer Service Representative
Drybar Shops —Amarillo, TX
- Up to $40 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- 1 year
- Opportunities for advancement
- Flexible schedule
IT SUPPORT SPECIALIST II - III
City of Amarillo —Amarillo, TX
- $21.72 - $34.08 an hour
- Extended hours
- Mid-level
- Analysis skills
- Driver's License
11d
IT Support Lead
Herring Bank —Amarillo, TX
- $25 an hour
- Weekends as needed
- Background check
- Mid-level
- Office
Quick Apply
Technology Support Assistant
Canyon ISD —Canyon, TX
- Full-time
- Classroom
- High school diploma or GED
- Travel
Technology Support Specialist
Canyon ISD —Canyon, TX
- Full-time
- Classroom
- Mid-level
- Bachelor's degree
Level II Technical Support
AMA TechTel —Amarillo, TX
- Weekends as needed
- Spanish
- Microsoft Outlook
- Computer literacy
- Health insurance
- 401(k)
Quick Apply
1d
Customer Service Representative
DXP Enterprises, Inc. —Amarillo, TX
- Overtime
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
- $140,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring
6d

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IT SUPPORT SPECIALIST I
City of Amarillo —Amarillo, TX
Ability to understand and use reference and technical manuals and repair tools. The IT Help Desk provides front-line technical support to staff in all City…
$20.68 - $23.08 an hour
Desktop/Network Support Technician
Panhandle Eye Group LLP —Amarillo, TX
Associate’s degree in IT, Computer Science, or related field (Preferred). This person will provide frontline technical support for computer systems, network…
From $25 an hour
Quick Apply
5d

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
Desktop Analyst
Elevance Systems —Hilliard, OH
To log all calls on the call logging system. Help desk: 1 year (Preferred). Strong desktop support knowledge including hardware, software, and networking…
$24 - $25 an hour
Quick Apply

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IT SUPPORT SPECIALIST I

City of Amarillo -
Amarillo, TX

Apply Now

Job Details

Full-time
$20.68 - $23.08 an hour

Qualifications

Customer communication
Windows
Driver's License
Active Directory management

Full Job Description

STARTING PAY: $20.68 TO $23.08 DOQ

SUMMARY

This position primarily functions as a Help Desk technician in the City of Amarillo’s Information Technology Department. The IT Help Desk provides front-line technical support to staff in all City departments and strives to deliver first-call resolution for reported issues whenever possible. This position is responsible for troubleshooting and resolving incidents and service requests, documenting work performed in the IT service management system, communicating clearly with customers, and escalating issues to other IT staff members when necessary. In addition, this role participates in endpoint lifecycle management duties, including imaging, deployment, replacement, and related support for end-user devices.

ESSENTIAL RESPONSIBILITIES

Operates the IT Help Desk to provide remote technology support services with the objective of delivering first-call resolutions.
Provides excellent customer service and completes work while exercising strong work ethic and integrity.
Logs, categorizes, prioritizes, and documents incidents and service requests in the IT service management system.
Maintains accurate and complete ticket documentation, including issue symptoms, troubleshooting steps performed, actions taken, resolution details, and customer communications.
Follows established incident management procedures, service desk workflows, and escalation paths to ensure timely resolution of issues.
Monitors ticket queues, follows up with customers and technical teams, and communicates status updates, expected timelines, and resolution information clearly and professionally.
Adheres to established cybersecurity policies, procedures, and safe computing practices, including appropriate handling of accounts, devices, sensitive information, and suspected security incidents.
Identifies recurring issues and trends and escalates problem patterns to appropriate IT staff for further review.
Contributes to knowledge base articles, standard operating procedures, and service documentation to improve first-call resolution and service consistency.
Participates in endpoint lifecycle management activities, including imaging, deployment, replacement, and related support for end-user devices.
Updates and installs new technology solutions by meeting with customers to analyze requirements, gather information and specifications, and install, configure, and test the solution.
Creates, updates, and maintains documentation and inventory records.
Installs new software, upgrades, and updates, and tests changes.
Installs network-connected devices including workstations, printers, scanners, and other peripherals.
Participates in an after-hours on-call rotation to address emergency issues.
Performs other job-related duties as assigned.

MINIMUM REQUIREMENTS

Position requires knowledge of and experience with Microsoft Windows and Active Directory.

Valid Texas Driver’s License required. Must be able to participate in an after-hours on-call rotation and work extended hours when necessary.

Due to the level of access to potentially sensitive information, successful completion of a criminal background check is required. Background check must confirm eligibility for Criminal Justice Information Services (CJIS) system access and CJIS eligibility must be maintained for the duration of employment.

KNOWLEDGE, SKILLS, AND ABILITIES

Understands service levels, prioritization, and the difference between incidents, service requests, and escalations.
Strong written and verbal communication skills.
Strong analytical and problem-solving skills.
Ability to understand and use reference and technical manuals and repair tools.
Ability to troubleshoot and repair desktop and mobile computers and peripherals.
Knowledge of industry-standard office productivity applications and computer operating systems.
Ability to work effectively in a customer service-driven IT organization.
Ability to work effectively on both individual and team assignments.

WORK ENVIRONMENT

The employee works in a dynamic environment that requires being sensitive to change and responsive to changing goals, priorities, and needs. Primary work schedule is Monday - Friday, 8:00 am - 5:00 pm. May occasionally be required to work extended hours, as necessary. Participation in an after-hours on-call rotation is required.

ADA PROFILE

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this job, the employee is required to exert up to 50 pounds of force occasionally and/or in excess of 30 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The employee must also balance, climb, crawl, crouch, walk, stand, kneel, stoop, sit, hear, feel, finger, grasp, handle, reach, pull, push, speak, see, and talk. Also requires the ability to make rational decisions and perform repetitive motions.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.

About Us

Start your career with the City of Amarillo today! We are committed to providing the highest quality services to our community, and we believe that starts with our team. As a city, we are dedicated to supporting our employees and providing opportunities for growth and development. Our mission is to create a safe, prosperous, and thriving community, and we know that starts with attracting and retaining the best talent. We are proud of our city and the work we do, and we are excited to welcome you to explore career opportunities with us.

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Refine Your Search

technical support jobs in amarillo, tx

IT SUPPORT SPECIALIST I

Desktop/Network Support Technician

IT/Networking Technician

Simulation Technology Coordinator

Sales Associate / Customer Service Representative

IT SUPPORT SPECIALIST II - III

IT Support Lead

Technology Support Assistant

Technology Support Specialist

Level II Technical Support

Customer Service Representative

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)

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