Top 2 Senior customer service representative Jobs in Anchorage, Ak

Member Service Center Specialist I, II, III, or Senior - AK
Global Credit Union —Anchorage, AK
- $40,241 - $73,391 a year
- 8 hour shift
- English
- High school diploma or GED
- Entry level
- Health savings account
- Paid holidays
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Northrim Bank —Anchorage, AK
- $19.06 - $23.43 an hour
- Full-time
- Sales
- Military
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply

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Member Service Center Specialist I, II, III, or Senior - AK

Global Credit Union -
Anchorage, AK

Apply Now

Job Details

Full-time
$40,241 - $73,391 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
401(k) 5% Match
Employee assistance program
Vision insurance
401(k) matching
Paid sick time

Qualifications

Phone communication
English
High school diploma or GED
Client interaction via phone calls

Full Job Description

Overview:

Reports To: Assistant Member Service Center Team Manager

Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.

Duties and Responsibilities:

Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services.
Develop and maintain a current in-depth knowledge of credit union services and policies.
Receive and post, or accurately record and forward for processing, member account transactions and research requests.
Perform assigned authority level responsibilities.
Identify and offer products and services that would be beneficial to the member.
Perform other duties as assigned.

Qualifications:

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Prior customer interactive experience. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly. Ability to perform multiple functions simultaneously.

Tenure: Member Service Center Specialist II (Category 15) requires six consecutive months tenure in the Member Service Center Specialist I (Category 16) position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Member Service Center Specialist III (Category 14) requires six months tenure in the Member Service Center Specialist II (Category 15) position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Senior Member Service Center Specialist (Category 13) requires performance as a Member Service Center Specialist III (Category 14) that meets or exceeds expectations and requires a promotion recommendation by management.Directly related work experience and/or accelerated training completion may be substituted for tenure.

Compensation:

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 13

: $49,284 - $73,391 annually

Salary Pay Range: 14

: $45,633 - $66,624 annually

Salary Pay Range: 15

: $42,254 - $60,844 annually

Salary Pay Range: 16

: $40,241 - $57,142 annually Benefits:

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer

Apply Now

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senior customer service representative jobs in anchorage, ak

Member Service Center Specialist I, II, III, or Senior - AK

Call Center Representative, Specialist or SR Specialist

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