Top 1563 Customer experience specialist Jobs in Andover, Ma

Collection Specialist
F.H. Cann & Associates —North Andover, MA
- $16.00 - $17.50 an hour
- Full-time
- Background check
- Spanish
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
6d
Copy & Print Center Specialist
Complete Management Solutions —Boston, MA
- $24 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
5d
Wine Specialist
Greenside Operations LLC —North Andover, MA
- $17 - $22 an hour
- Part-time
- Hospitality
- Customer service
- Organizational skills
- Employee discount
Quick Apply
Merchandising Specialist
PRE-US —Wilmington, MA
- $17 an hour
- Part-time
- 18 years or older
- Merchandising
- Entry level
Quick Apply
Customer Service/Retail Sales Professional
Portland Mattress Makers —Andover, MA
- $23 - $27 an hour
- Weekends as needed
- Sales
- Customer service
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Parts Specialist - Commercial Food Equipment
Valley Service —Methuen, MA
- $50,000 - $70,000 a year
- Full-time
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Regional Support Specialist - Andover, MA
Anywhere Real Estate —Andover, MA
- Full-time
- Computer literacy
- Mid-level
- Office
- Wellness program
- Paid parental leave
Resident Occupancy Specialist
The Community Builders —Lawrence, MA
- $24 - $26 an hour
- Full-time
- Apartments
- 1 year
- Communication skills
- 403(b) matching
- Health savings account
Quick Apply
Customer Experience Specialist
Kuhlman Electric —Danvers, MA
- $21 - $28 an hour
- Full-time
- English
- Typing
- In-person
- Paid training
- Health insurance
Quick Apply
Employment Specialist - Human Services
Work Opportunities Unlimited —Billerica, MA
- $21 - $24 an hour
- Part-time
- Bilingual
- Customer service
- Microsoft Office
- Paid training
- Mileage reimbursement
Quick Apply
Post Market Specialist/ Complaints Associate
Atlantic Group —Billerica, MA
- $30 - $32 an hour
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
11d
Customer Service Specialist
Westshore Home —Andover, MA
- $25 - $27 an hour
- Full-time
- Background check
- Pass drug screening
- Office
- Paid training
- Health savings account
Quick Apply
Referrals Specialist - (16.5-hours)
Greater Lawrence Family Health Center —Methuen, MA
- 8 hour shift
- Hybrid work
- Spanish
- Internal Medicine
- English
- Tuition reimbursement
Quick Apply
Technology Specialist
Austin Preparatory School —Reading, MA
- Full-time
- School experience
- Customer service
- Mid-level
BDC Customer Care Specialist
Route 128 Honda —Reading, MA
- $55,000 - $80,000 a year
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service Specialist (Full-Time, In-Office)
Super Service Today —Danvers, MA
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Senior Education LMS Specialist
IHI —Boston, MA
- $64,417 - $103,067 a year
- Full-time
- Remote
- Computer literacy
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Document Control Specialist I
Cirtec Medical Corp. —Lowell, MA
- $26 - $34 an hour
- Full-time
- Microsoft Word
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Care Specialist II
Saia Motor Freight Line LLC —North Reading, MA
- $23.10 - $28.15 an hour
- Full-time
- 18 years or older
- English
- Mid-level
Quick Apply
14d
Customer Service Specialist Temporary Part Time
Biofrontera —Woburn, MA
- $25 - $35 an hour
- Part-time
- Hybrid work
- Mid-level
- 3 years
- Communication skills
Quick Apply

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Collection Specialist

F.H. Cann & Associates -
North Andover, MA

Quick Apply

Job Details

Full-time
$16.00 - $17.50 an hour
6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Debt collection phone call
Microsoft Outlook
Sales
Call center experience
Customer support experience within finance industry
Debt collection payment plan
Debt collection skip tracing
Financial services
Debt collection negotiation
Adobe Acrobat
Client interaction via phone calls

Full Job Description

Summary

FHC is a family-owned company that has been growing since 1999. We’re committed to delivering exceptional customer experiences while meeting or exceeding federal and state safety standards. Our diverse portfolio spans both Public and Private Sectors, and we take pride in our reputation for quality and compliance.

We’re looking for motivated and compassionate individuals who share our dedication to excellence. If you thrive in a fast-paced environment and want to make a meaningful impact, FHC is the place for you.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
Locate/skip-trace customers using state of the art skip-tracing tools combined with internet access.
Record accurate and detailed notes, maintaining log of communication and all collection activities for each file.
Ensure all performance deadlines, objectives, and goals are met as set by department standards.
Adhere to consumer protection laws and FHC's standard practices and policies.

Competencies:

Must possess excellent verbal negotiation, customer service and persuasion skills.
Well organized, results driven, and able to work in a high volume and fast-paced office environment.
Flexibility to adapt and resolve challenging situations calmly and professionally.
Ability to prioritize and manage multiple tasks, exercising sound judgement.
Applicants are required to pass a background check.
Ability to work a set, full-time schedule consisting of three shifts from 8:00 AM–4:30 PM EST and two shifts from 11:30 AM–8:00 PM EST, with occasional Saturday shifts (8:00 AM–12:00 PM EST) 2-3 per year
Attendance and punctuality are a must.

Preferred Experience, Education & Experience:

Previous experience in Debt Collection Recoveries, Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or billing preferred, but not required.
Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
High school diploma or equivalent.
Bilingual in Spanish (spoken and written) is a plus!

Work Environment

Federal and State contractor call/contact center along with Account Receivable Management
For NH & MA candidates: This is an in-office role. Candidates must be able to reliably commute to our North Andover, MA office until our Salem, NH office opens.
For St. Louis County, MO & Erie County, NY candidates - fully remote.

WFH Requirements:

This role might support occasional or permanent remote work in some circumstances.
Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
Private, quiet, and distraction free room/office space
Adhere to Telecommute Policy in its entirety

Physical/Mental Demands

Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Security Clearance Requirements

Must be able to pass Federal background screening and/or state level criminal background screening.

This job description provides the basic requirements for this role and may include additional functions not listed.

We’re looking for motivated and compassionate individuals who share our dedication to excellence. If you thrive in a fast-paced environment and want to make a meaningful impact, FHC is the place for you.

An Affirmative Action / Equal Opportunity Employer

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you need accommodation as part of the employment process, please contact Human Resources at [email protected].

If you want to view the “Know Your Rights” poster, please choose your language: English Spanish

If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language: English Spanish

Base pay plus bonus!

Bonuses are uncapped, and paid out monthly

Monthly contests rewarding “Top Performers” with gift cards & prizes.
*

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Are you available to start by September 8? (Yes/No)
Have you previously been employed by F.H. Cann & Associates? (Yes/No) If yes, please provide your approximate dates of employment.
Can you commit to working a full-time schedule that consists of 3 shifts 8am-4:30pm + 2 shifts 11:30am-8pm per week? (Yes/No)

Experience:

debt collection: 1 year (Preferred)
Financial services: 1 year (Preferred)
Call center: 1 year (Required)

Ability to Commute:

North Andover, MA 01845 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience specialist jobs in andover, ma

Collection Specialist

Copy & Print Center Specialist

Wine Specialist

Merchandising Specialist

Customer Service/Retail Sales Professional

Parts Specialist - Commercial Food Equipment

Regional Support Specialist - Andover, MA

Resident Occupancy Specialist

Customer Experience Specialist

Employment Specialist - Human Services

Post Market Specialist/ Complaints Associate

Customer Service Specialist

Referrals Specialist - (16.5-hours)

Technology Specialist

BDC Customer Care Specialist

Customer Service Specialist (Full-Time, In-Office)

Senior Education LMS Specialist

Document Control Specialist I

Customer Care Specialist II

Customer Service Specialist Temporary Part Time

I want to receive the latest job alert for customer experience specialist in andover, ma

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