Top 10 Veterinary receptionist Jobs in Andover, Mn

Veterinary Receptionist
WellHaven Pet Health - Coon Rapids —Coon Rapids, MN
- $18 - $22 an hour
- Weekends as needed
- Organizational skills
- 1 year
- Communication skills
Quick Apply
8d
Veterinary Receptionist
WellHaven Pet Health - Maple Grove —Maple Grove, MN
- $18 - $22 an hour
- Weekends as needed
- Organizational skills
- 1 year
- Communication skills
Quick Apply
8d
CSR/Receptionist
Mounds View Animal Hospital —Mounds View, MN
- $20 - $25 an hour
- Full-time
- Cleaning
- In-person
- Communication skills
- Health savings account
- Health insurance
Quick Apply
1d
Front Desk Associate / Client Advocate Technician
Allied Emergency Veterinary Service —Brooklyn Park, MN
- $18 - $23 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
1d
Dog Care & Front Desk
ADOGO Pet Hotels —Minnetonka, MN
- $14.00 - $15.50 an hour
- Part-time
- Heavy lifting
- Customer service
- Hotel
- Paid training
- 401(k)
Quick Apply
Veterinary Receptionist - Part Time
HIGHLAND ANIMAL HOSPITAL —Saint Paul, MN
- $17 - $19 an hour
- Full-time
- Background check
- Customer service
- High school diploma or GED
- Profit sharing
- Paid time off
Quick Apply
6d
Veterinary Receptionist
VCA Animal Hospitals —Saint Paul, MN
- $18 - $22 an hour
- Full-time
- Front desk
- Entry level
- Continuing education credits
- Paid parental leave
11d
Receptionist - Westgate Pet Clinic
Westgate Pet Clinic —Minneapolis, MN
- $19 - $23 an hour
- Weekends as needed
- Organizational skills
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
1d

Discover related jobs

Based on your search for veterinary receptionist jobs.

Shelter Animal Care Technician - Part-Time
Animal Humane Society —Coon Rapids, MN
May be exposed to extreme weather conditions including but not limited to cold, heat, rain and snow when outside. Move animals throughout the shelter as needed.
$16.75 an hour
Quick Apply
12d
Dog Program Manager
Angel of Hope Animal Rescue —Dayton, MN
Active role with social media, marketing, and fundraising for Angel of Hope Animal Rescue. Recruit and manage dog foster homes/parents. Must attend 4 per month.
$17 - $19 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Veterinary Receptionist - Experienced
Healthy Pets of Rome Hilliard —Hilliard, OH
Previous veterinary receptionist experience (required). Answer multi-line phones and schedule appointments efficiently.
$16 - $18 an hour
Quick Apply
Receptionist - State Farm Agent Team Member
Anthony Pelfrey - State Farm Agent —Westerville, OH
Previous experience in a receptionist or customer service role. Assist in handling incoming inquiries and maintaining customer records.
$22 - $26 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for veterinary receptionist in andover, mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

veterinary receptionist jobs near andover, mn

Veterinary Receptionist jobs in Maple Grove, MN

Veterinary Receptionist jobs in Coon Rapids, MN

Veterinary Receptionist jobs in Saint Paul, MN

Receptionist jobs in Minneapolis, MN

Pet Sitter jobs in Minnetonka, MN

Veterinary Receptionist jobs in New Jersey

Veterinary Assistant jobs in Fort Wayne, IN

Veterinary jobs in Sioux Falls, SD

Veterinary Receptionist jobs in Columbia, MD

Veterinary Receptionist jobs in Columbus, OH

Receptionist jobs in Kankakee, IL

Veterinary Assistant jobs in Arkansas

Veterinary Receptionist jobs in North Carolina

Customer Service jobs in Phoenix, AZ

Customer Service Representative jobs in Topeka, KS

Customer Service Representative jobs in Riverdale, GA

Customer Service Representative Remote jobs in Knoxville, TN

Virtual Customer Service jobs in Michigan

Customer Service Representative jobs in Manchester, NH

Customer Service Representative jobs in Upper Marlboro, MD

Veterinary Receptionist

WellHaven Pet Health - Coon Rapids -
Coon Rapids, MN

Quick Apply

Job Details

Full-time
$18 - $22 an hour
8 days ago

Qualifications

Organizational skills
1 year
Communication skills
Entry level

Full Job Description

WellHaven Pet Health is built on a foundation of "Well People, Well Pets, Well Practice, and Well Community" it's the heart of everything we do. With over 40 hospitals and growing, we are committed to supporting our teams with a positive culture, strong mentorship, and opportunities for growth. Our collaborative, team-centered approach ensures that both pets and people receive the care and support they deserve. Join us in shaping the future of veterinary medicine - Come Grow with Us!

Job Summary

As the first point of contact, the Receptionist plays a crucial role in setting a positive and caring tone for each client’s experience. The primary responsibility of this position is to convert incoming calls into scheduled appointments, ensuring that every interaction is positive and welcoming and results in client engagement. This role requires a proactive approach to managing calls, educating clients, and fostering relationships encouraging repeat visits and client loyalty. Receptionists play a key role in driving our veterinary business forward by saying "YES" to pets and booking client appointments.

Key Responsibilities

Main Accountabilities:

The primary purpose of this role is to fill the client schedule each day. This is how we provide access to care.

Greet clients and patients positively, and in a friendly manner, ensuring every client feels welcome when they call or arrive.

Maximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments to ensure optimal veterinary care for pets.

Convert > 20% of New Client incoming calls to scheduled appointments.

Promote the practice’s Care Companion Plans and services during calls, educating clients and encouraging them to take advantage of preventive care options.

Perform weekly proactive reminder phone calls to clients that are coming due or overdue for services. The purpose of these outbound calls is to book the client for appointments, as outlined in the Client Reminder SOP. This is critical to supporting the WellHaven mission of delivering patient-centered care.

Administer essential receptionist duties, including patient intake and discharge, while ensuring smooth transitions for every call-to-appointment process.

Facilitate client education and utilization of client-facing online pharmacy.

Handle cashier duties, including reconciling the cash drawer daily and completing opening and closing processes with precision and efficiency.

Maintain accurate medical charts for all patients, ensure thorough documentation, and facilitate a smooth transition from phone calls to in-person care.

Work closely with the veterinary team to streamline patient flow and enhance the client’s experience, converting inquiries into scheduled appointments.

Ensure the reception area remains clean and inviting, supporting an excellent first impression and facilitating smooth call-to-appointment transitions.

Customer Service Delivery:

Provide exceptional service by converting every client call into a booked appointment, demonstrating professionalism, attentiveness, and a strong knowledge of available services.

Exhibit strong communication and organizational skills to manage client calls effectively, providing accurate information and personalized service to increase appointment conversion rates.

Adapt to each client’s unique needs, ensuring calls are handled with empathy and responsiveness, ultimately increasing client satisfaction and fostering long-term relationships.

Proactively resolve customer complaints, ensuring each client feels heard and valued, resulting in continued trust and repeat visits.

Other Responsibilities:

Adhere to OSHA standards and regulations as outlined in company policies to maintain a safe and compliant working environment.

Learn basic veterinary technical skills, such as animal restraint and lab duties, to enhance client service and support the smooth flow of calls and appointments.

Take on other responsibilities as assigned to contribute to overall team success and improve call-to-conversion efficiency.

Required Skills and Knowledge

Demonstrated ability to:

Convert incoming clients calls into scheduled appointments, utilizing effective communication, relationship-building, and problem-solving skills.

Multi-task in a fast-paced environment while maintaining accuracy, especially during busy call periods.

Remain calm and focused while addressing high call volumes and ensuring a positive experience for every caller.

Learn new computer software systems (PIMs, scheduling, etc.) and use them to streamline client calls and appointments.

Demonstrated experience with/knowledge of:

Handling dogs, cats, and exotic animals.

Typing 40+ wpm (keyboard).

Basic MS Office products (Word, Excel) and email systems.

Able to demonstrate:

A strong customer service focus with the ability to adapt to individual clients, creating a personalized experience that encourages appointment booking.

Excellent phone demeanor, displaying a professional, empathetic tone while converting calls into scheduled visits.

Effective communication skills to handle various client emotions and needs, ensuring each call is both productive and client-centered.

Education and Experience

High School Diploma or equivalent.

1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment.

1+ years of experience working with computers (typing, email, other software).

Veterinary experience a plus, but not required.

Work Location, Environment, and Physical Requirements

Reception position performed onsite at our hospital or offsite event locations. Remote work is not available.

Hospital environment includes pet-related sounds, smells, and space constraints.

Flexibility with schedules, including 10+ hour shifts, weekends, evenings, and holidays.

Ability to lift 25+ pounds and perform physical activities, such as standing, walking, and reaching.

May be exposed to pets that may bite or scratch, as well as biological hazards and medications.

Salary Range: $18 -$22

Equal Opportunity Employer – Commitment to Diversity

WellHaven is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We comply with all applicable federal, state, and local laws prohibiting discrimination and provide reasonable accommodation for qualified employees with disabilities.

For more information, please contact WellHaven HR at [email protected].

Pay Transparency Disclaimer
WellHaven Pet Health provides wage range information in accordance with applicable pay transparency laws. Third-party job boards and recruiting platforms may omit or misrepresent this information when reposting our job requisitions. WellHaven Pet Health is not responsible for any discrepancies in such postings. For the authoritative and most up-to-date wage range information for all positions and locations, please refer exclusively to our official careers page: https://wellhaven.com/join-the-team/.

Quick Apply

Refine Your Search

veterinary receptionist jobs in andover, mn

Veterinary Receptionist

Veterinary Receptionist

CSR/Receptionist

Front Desk Associate / Client Advocate Technician

Dog Care & Front Desk

Veterinary Receptionist - Part Time

Veterinary Receptionist

Receptionist - Westgate Pet Clinic

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for veterinary receptionist in andover, mn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected