Top 247 Processing manager Jobs in Ann Arbor, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Construction Shop Manager
Green Shield Deck Builders —Milford, MI
- From $25 an hour
- Full-time
- Heavy lifting
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Maintenance Lead Nights
Wyman-Gordon —Brighton, MI
- Full-time
- Word processing
- Computer literacy
- Data analysis skills
- Health savings account
- Health insurance
Quick Apply
Warehouse Manager
Huron Valley Electric —Ann Arbor, MI
- Full-time
- Maintenance
- Mid-level
- Forklift
- Health insurance
- Dental insurance
Quick Apply
9d
Accounting Manager
Proto Manufacturing Inc —Taylor, MI
- $65,000 - $80,000 a year
- Full-time
- Microsoft Word
- Background check
- CPA
- Health savings account
- Health insurance
Quick Apply
Medical Laboratory Scientist Group Lead - Generalist
Quest Diagnostics —Wayne, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Industrial Maintenance Manager
Domino's Corporate —New Boston, MI
- $110,000 - $115,000 a year
- Full-time
- Word processing
- 3 years
- Supervising experience
- Health savings account
- Health insurance
Quick Apply
Industrial Food Maintenance Manager
Jogue, Inc. —Plymouth, MI
- $35 - $45 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- English
- Health insurance
- Dental insurance
Quick Apply
Manager Maintenance
Yanfeng Automotive —Romulus, MI
- Extended hours
- English
- Ability to lift 50 pounds
- Team management
8d
Human Resource Manager
AJM Packaging Corp —Taylor, MI
- Urgently hiring
- 7 years
- Conflict management
- Mentoring
- Wellness program
- Health savings account
Quick Apply
Sterile Processing Manager
WFQ Inc. —Livonia, MI
- $62,400 a year
- Overnight shift
- Background check
- English
- Mid-level
Quick Apply
1d
Commercial Loan Portfolio Manager I
Michigan Business Connection, LC —Ann Arbor, MI
- $66,082 - $99,123 a year
- Full-time
- Background check
- Bachelor of Science
- Basic math
- Health savings account
- Health insurance
Quick Apply
Regional Sales Manager - Rotating Equipment
SPX Flow —Michigan
- $100,000 - $120,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
TRANSPORTATION/MANAGER
Kroger Delivery —Romulus, MI
- Full-time
- Mid-level
- Analysis skills
- 4 years
Project Manager- Utilities
CenTrio —Ypsilanti, MI
- $80,000 - $120,000 a year
- Full-time
- Background check
- 5 years
- Engineering
- AD&D insurance
- Health insurance
Quick Apply
14d
Self Storage Assistant Manager *Monthly Bonuses
Confidential —Walled Lake, MI
- $16 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
13d
Tool & Die Program Manager
American Tooling Center —Grass Lake, MI
- $75,000 - $88,000 a year
- Full-time
- Background check
- Mid-level
- US work authorization
- Health savings account
- Health insurance
Quick Apply
8d
Project Manager – Manufactured Housing Communities
Integrity Staffing Group, Inc. —Farmington Hills, MI
- $80,000 - $100,000 a year
- Full-time
- Background check
- OSHA
- Pass drug screening
- Relocation assistance
- Health insurance
Quick Apply
2d
Assistant Manager - Indoor Playground
Just Play —Livonia, MI
- $20 - $25 an hour
- Full-time
- Bilingual
- Merchandising
- Mid-level
- Employee discount
- Flexible schedule
Quick Apply
8d
Project Manager
Victory Field Operations —Michigan
- $75,000 - $90,000 a year
- Extended hours
- Hybrid work
- Mid-level
- Project management
- Bachelor's degree
Quick Apply
9d

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Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

processing manager jobs in ann arbor, mi

Contact Center Team Lead (local only considered)

Construction Shop Manager

Maintenance Lead Nights

Warehouse Manager

Accounting Manager

Medical Laboratory Scientist Group Lead - Generalist

Industrial Maintenance Manager

Industrial Food Maintenance Manager

Manager Maintenance

Human Resource Manager

Sterile Processing Manager

Commercial Loan Portfolio Manager I

Regional Sales Manager - Rotating Equipment

TRANSPORTATION/MANAGER

Project Manager- Utilities

Self Storage Assistant Manager *Monthly Bonuses

Tool & Die Program Manager

Project Manager – Manufactured Housing Communities

Assistant Manager - Indoor Playground

Project Manager

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