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Quick Apply
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Operations Coordinator

Sonnenberg Consultants LLC -
Pleasant Prairie, WI

Quick Apply

Job Details

Full-time
$23 - $25 an hour
3 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Employee onboarding
Document compliance management
Client onboarding
Workflow management (operations management method)
Service scheduling
Staff scheduling
Team scheduling
Mid-level
Incident Escalation
Key Performance Indicators
Compliance documentation
Onboarding process management
Escalation handling
Process management
Communication skills
Time management

Full Job Description

Operations Coordinator

Reports To: Chief Operating Officer (COO) and designated leadership
FLSA Status: Non-Exempt
Position Type: Full-Time

Position Summary

The Operations Coordinator is responsible for supporting daily operational workflow, administrative coordination, scheduling support, process follow-through, and communication across Sonnenberg Consultants. This role serves as a key operational support position responsible for ensuring daily logistics are coordinated effectively and preventing routine operational concerns from escalating.

Core Competencies

Strong organizational and time-management skills.
Excellent communication and follow-through.
Strong attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Ability to identify operational concerns and determine appropriate escalation.
Professionalism, integrity, and sound judgment.
Ability to collaborate effectively across clinical, administrative, and client service teams.

Essential Job Responsibilities

Scheduling Support

Provide scheduling support for staff and client coverage.
Monitor cancellations and coordinate appropriate coverage adjustments.
Communicate scheduling changes and operational updates to staff.
Assist with maintaining consistent daily workflow and coverage.

Documentation & Compliance

Ensure documentation compliance and track required deadlines.
Monitor documentation-related follow-up needs.
Communicate outstanding requirements and deadlines to appropriate staff.
Support consistent completion of required operational processes.

Authorizations

Monitor authorization status and related deadlines.
Track authorization needs and follow-up requirements.
Communicate authorization-related updates to appropriate team members.
Escalate authorization concerns when additional leadership or Client Services support is required.

Onboarding Coordination

Coordinate onboarding logistics for new staff.
Support preparation and coordination of required onboarding activities.
Communicate onboarding information and expectations to appropriate staff.
Assist with ensuring onboarding processes are completed in a timely manner.

Operational Monitoring

Monitor basic operational KPIs, including:
- Attendance
- Session completion
- Authorizations
Identify operational concerns, trends, or barriers requiring follow-up.
Communicate operational updates to staff and appropriate leadership.
Support consistent process follow-through across daily operations.

Staff Support & Room Dynamics

Monitor staff support needs within daily operations.
Monitor room dynamics and identify operational concerns.
Provide appropriate operational support within the scope of the position.
Communicate concerns to appropriate leadership when additional intervention is needed.

Intake & Client Start-Up Coordination

Coordinate intake-related logistics with Client Services.
Support client orientations and start-date coordination.
Assist with ensuring required operational information is prepared for client start dates.
Communicate client start-date information to appropriate team members.

HR Policy & Procedure Escalation

The Operations Coordinator is responsible for recognizing and appropriately escalating concerns requiring HR or leadership involvement, including:

Reasonable suspicion.
Injury requiring care.
Concerns involving HR policies or procedures.
Staff concerns requiring formal HR intervention.
Safety concerns requiring leadership notification.

The Operations Coordinator is responsible for appropriate communication and escalation and does not independently determine HR disciplinary action or policy outcomes.

Operational Impact

The Operations Coordinator is responsible for supporting the daily workflow of Sonnenberg Consultants by ensuring operational tasks are completed, communication occurs in a timely manner, and routine concerns are addressed before becoming larger operational barriers.

The Operations Coordinator is expected to:

Ensure daily workflow runs smoothly.
Prevent small operational issues from escalating.
Maintain consistent follow-through on assigned operational processes.
Communicate relevant operational updates to staff and leadership.
Support collaboration between clinical, administrative, and client services teams.
Maintain professionalism, accountability, and organizational standards.

Administrative Responsibilities

Coordinate assigned administrative and operational tasks.
Track deadlines and required follow-up.
Maintain accurate operational information.
Participate in meetings as assigned.
Support organizational initiatives and perform additional operational duties as assigned.

Physical Requirements

Ability to work within clinic, school, home, and community settings as assigned.
Ability to sit, stand, walk, bend, kneel, and use computers for extended periods.
Ability to move throughout the work environment to monitor staff support and room dynamics.
Ability to safely perform the physical demands of the position, including lifting up to 20 pounds on a regular basis and heavier items with assistance when appropriate.
Ability to travel between Sonnenberg Consultants locations as needed.

Benefits

Eligible full-time employees may receive benefits including:

Medical insurance
Dental insurance
Vision insurance
401(k) with employer match
Paid Time Off (PTO)
Paid holidays
Employee Assistance Program (EAP)
First Stop Health telehealth services
Company-paid life insurance
Company-paid long-term disability insurance
Optional short-term disability insurance
Optional pet insurance

Benefit offerings are subject to eligibility requirements and may be modified by the Company at its discretion.

Equal Employment Opportunity

Sonnenberg Consultants, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected classification under applicable federal, state, or local law.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Sonnenberg Consultants reserves the right to modify or assign additional responsibilities based on organizational needs.

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Operations Coordinator

Position Summary

Core Competencies

Essential Job Responsibilities

Scheduling Support

Documentation & Compliance

Authorizations

Onboarding Coordination

Operational Monitoring

Staff Support & Room Dynamics

Intake & Client Start-Up Coordination

HR Policy & Procedure Escalation

Operational Impact

Administrative Responsibilities

Physical Requirements

Benefits

Equal Employment Opportunity

Disclaimer