Top 1896 Guest experience manager Jobs in Arkansas

Guest Services Manager salary $50,000 to $60,000
Winthrop Rockefeller Institute —Morrilton, AR
- $50,000 - $60,000 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Pass drug screening
LODGE MANAGER
State of Arkansas —Morrilton, AR
- $69,395 - $102,705 a year
- Sales
- Writing skills
- 3 years
11d
Assistant General Manager
Schulte Companies —Fayetteville, AR
- $85,000 - $90,000 a year
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
Quick Apply
8d
Front of House Manager
Prime Hospitality Group —Rogers, AR
- From $60,000 a year
- Full-time
- Serving
- Hospitality
- Sanitation
- Paid training
- Health insurance
Quick Apply
Licensed Assistant Salon Manager
SmartStyle Hair Salon —Texarkana, AR
- Up to $40 an hour
- Part-time
- Barbering License
- Cosmetology License
- Basic math
- Health insurance
- Dental insurance
Quick Apply
4d
Restaurant Shift Supervisor, NO NIGHTS.
The Buttered Biscuit —Bentonville, AR
- $16 - $18 an hour
- Full-time
- Hospitality
- 18 years or older
- ServSafe
- Paid training
- Health insurance
Quick Apply
Manager
JTJ Restaurants, LLC —Rogers, AR
- $55,000 - $60,000 a year
- Weekends as needed
- Management
- Customer service
- Fast casual restaurant
- Paid training
- Health insurance
Quick Apply
Store Manager - Mountain View, AR
Casey's —Mountain View, AR
- $50,000 - $59,800 a year
- Rotating weekends
- Background check
- Inventory management
- Merchandising
- Employee stock purchase plan
- Disability insurance
Lash Artist - Rogers
The Lash Lounge Rogers —Rogers, AR
- $45,000 - $65,000 a year
- Full-time
- Cosmetology License
- In-person
- Entry level
- Paid training
- Paid time off
Quick Apply
3d
Restaurant Manager - Bentonville Taco & Tamale Co.
Yellow Rocket Concepts —Bentonville, AR
- From $53,000 a year
- Extended hours
- Spanish
- Customer service
- Restaurant management
- Paid training
- Health insurance
Quick Apply
Assistant Manager - Restaurant
Newk's Eatery —Rogers, AR
- From $45,000 a year
- Full-time
- Computer literacy
- Fast casual restaurant
- Mid-level
- Paid training
- Health insurance
Quick Apply
11d
Zaxby's Assistant Manager- Siloam Springs, AR
Zaxby's - Tasty Foods, LLC —Siloam Springs, AR
- $18 - $20 an hour
- 8 hour shift
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
General Manager
Whataburger - Double H —Hot Springs National Park, AR
- $52,000 - $60,000 a year
- Overnight shift
- Background check
- Sales
- Restaurant management
- Paid training
- Health insurance
Quick Apply
Manager in Training (MIT)
Whataburger - Double H —Magnolia, AR
- From $15 an hour
- Nights as needed
- Background check
- Customer service
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Safety Attendant - LIVE ON PROPERTY
WoodSpring Suites Rogers —Rogers, AR
- $14 an hour
- Part-time
- Customer service
- Basic math
- Hotel
- Employee discount
- Flexible schedule
Quick Apply
Restaurant Manager - Unit 1086
Whataburger Restaurants —Fayetteville, AR
- Weekends as needed
- 18 years or older
- Sales
- ServSafe
- Paid parental leave
- Paid holidays
KFC Assistant General Manager
KFC —Rogers, AR
- 18 years or older
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
Quick Apply
Hourly Shift Manager
La Torcia Brick Oven Pizza —Siloam Springs, AR
- $12 - $15 an hour
- Part-time
- Casual dining restaurant
- Mid-level
- US work authorization
- Health insurance
- Employee discount
Quick Apply
14d
Zaxby's Assistant Manager- Springdale, AR
Zaxby's - Tasty Foods, LLC —Springdale, AR
- $18 - $20 an hour
- Full-time
- Hospitality
- Customer service
- Restaurant management
- Health savings account
- Health insurance
Quick Apply
Restaurant Assistant Manager
Applebee's —Hot Springs National Park, AR
- $42,000 - $55,000 a year
- Weekends as needed
- Casual dining restaurant
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply

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guest experience manager jobs near arkansas

Guest Services Manager salary $50,000 to $60,000

Winthrop Rockefeller Institute -
Morrilton, AR

Apply Now

Job Details

Full-time
$50,000 - $60,000 a year

Qualifications

Data integrity assurance
Record keeping
Succession planning
Customer communication
Staff supervision
Hotel housekeeping management
Data validation techniques
Inventory management
Team leadership
Hotel quality control
Managing hospitality teams
Hotel quality assurance
Metrics Reporting
High school diploma or GED
Team development
Data integrity and documentation
Salesforce Cloud
Professional development support
Data quality monitoring
Conflict management
Sales management systems proficiency
Property management systems (PMS)
Management reporting
Financial performance measurement
CRM system proficiency
Hotel staff training
Productivity software
Quality audits
Cross-functional collaboration
Hotel operations budget management

Full Job Description

Description:

This is a full time benefited position with salary range of $50,000 to $60,000

It will be posted until filled

Job Summary: The Guest Services Manager is responsible for leading the daily operations of the Front Desk and Housekeeping departments to ensure exceptional guest experience, efficient operations, and high-quality lodging services. This position oversees guest service delivery from front desk and housekeeping, housekeeping standards, staffing, training, scheduling, and operational processes while fostering a culture aligned with the Institute’s mission and hospitality standards. The Guest Services Manager serves as a key operational leader, ensuring coordination between departments, maintaining quality standards across lodging facilities, and supporting the financial performance and guest satisfaction goals of the Institute.

Essential Responsibilities:

Manage day-to-day front desk operations to ensure exceptional guest service and adherence to Institute standards.
Oversee guest arrival, departure, reservations, room assignments, and lodging-related communications.
Resolve guest concerns, complaints, and service recovery issues in a timely and professional manner.
Ensure front desk procedures, administrative processes, and reporting requirements are completed accurately and efficiently.
Maintain knowledge of Institute programs, events, facilities, policies, and guest amenities.
Ensure recreational amenities and guest resources managed through the Front Desk are maintained and available for guest use.
Managerial role with 6 direct reports. This position will monitor staffing levels and operational needs to ensure consistent guest service coverage.
Perform front desk duties as needed during staffing shortages, peak demand periods, or special events.

Requirements:

Housekeeping Operations

Provide leadership and oversight to the Housekeeping Supervisor and department.
Establish and maintain housekeeping standards that ensure guest rooms, public spaces, and lodging facilities meet quality expectations.
Monitor housekeeping performance through inspections, audits, and guest feedback.
Collaborate with the Housekeeping Supervisor to develop schedules, staffing plans, and departmental workflows.
Ensure effective inventory management of linens, cleaning supplies, guest room amenities, and related materials.
Coordinate with Facilities and Maintenance staff to address lodging-related repair needs and guest room deficiencies.
Support continuous improvement initiatives that increase efficiency, consistency, and service quality.

Leadership and Staff Development

Recruit, train, coach, develop, and evaluate front desk employees.
Partner with the Housekeeping Supervisor in the development, coaching, and performance management of housekeeping staff.
Foster a positive, team-oriented culture that reflects the Institute’s Core Values.
Assist the Director of Hospitality with staffing plans, succession planning, employee relations matters, and departmental goals.
Conduct regular departmental meetings and training sessions.
Promote collaboration between Front Desk, Housekeeping, Facilities, FOH, and Conference Services teams.

Monitor departmental expenses and identify opportunities for operational efficiencies.

Assist with budget planning and management for Front Desk and Housekeeping operations.
Ensure accurate recordkeeping, reporting, and compliance with Institute policies and procedures.
Track guest service metrics, lodging trends, and departmental performance indicators.

Guest Data Management & CRM (Salesforce)

Ensure consistent use of Salesforce, the Institute’s CRM, as the system of record for all guest interactions.
Oversee and lead continuous improvement of front desk processes to capture and maintain accurate guest information for all visitors, including overnight, non-overnight, and public site guests (Legacy Gallery, Legacy Theatre, and Memorial).
Train, empower, and hold accountable staff to maintain data accuracy, completeness, and consistency within Salesforce.
Train, empower, and hold accountable housekeeping and front desk staff to ensure guest information and service needs are accurately recorded and communicated through Salesforce.
Monitor data quality and support reporting on guest activity, lodging utilization, and overall guest experience.
Identify and implement continuous improvements to guest service processes, data capture practices, and use of Salesforce, the Institute’s CRM.
Collaborate cross-departmentally to ensure continuity between all guest services, conference services, hospitality, and business development processes throughout the Institute's Salesforce ecosystem.

Strong leadership and supervisory skills.

Excellent customer service and conflict resolution abilities.
Effective verbal and written communication skills.
Strong organizational and time-management skills.
Ability to manage multiple priorities in a fast-paced hospitality environment.
Proficiency with Microsoft Office and hospitality management systems.
Knowledge of lodging operations, housekeeping standards, and guest services best practices.
Commitment to the Institute’s mission, values, and service culture.

EDUCATION AND EXPERIENCE

Required:

High school diploma or GED.
Three (3) years of hospitality, lodging, guest services, housekeeping, or related operational experience.
Previous supervisory experience.

Preferred:

Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Experience managing both guest services and housekeeping operations.

Physical Factors (environment): Stand for extended periods of time (up to 8 hours per day)

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

? Ability to sit, stand, and walk for extended periods.

? Ability to lift up to 25 pounds occasionally.

? Ability to work evenings, weekends, and holidays as operational needs require.

? Frequent interaction with guests, staff, vendors, and Institute stakeholders.

Quality Standards: The Institute expects safety, integrity, professionalism and high quality work from all employees.

Preferred/Required Education: High School Diploma/GED, Trade or Technical school preferred

Required Experience: 5+ years

Work Schedule: Varies

EQUAL OPPORTUNITY EMPLOYER

We are an Equal Opportunity Employer and do not discriminate based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information or any other legally protected status.

DRUG FREE WORKPLACE

We are a Rule 36 Drug Free Workplace which means an applicant is required to submit to a pre-employment drug test after being given a conditional offer of employment.

Apply Now

Refine Your Search

guest experience manager jobs in arkansas

Guest Services Manager salary $50,000 to $60,000

LODGE MANAGER

Assistant General Manager

Front of House Manager

Licensed Assistant Salon Manager

Restaurant Shift Supervisor, NO NIGHTS.

Manager

Store Manager - Mountain View, AR

Lash Artist - Rogers

Restaurant Manager - Bentonville Taco & Tamale Co.

Assistant Manager - Restaurant

Zaxby's Assistant Manager- Siloam Springs, AR

General Manager

Manager in Training (MIT)

Safety Attendant - LIVE ON PROPERTY

Restaurant Manager - Unit 1086

KFC Assistant General Manager

Hourly Shift Manager

Zaxby's Assistant Manager- Springdale, AR

Restaurant Assistant Manager

I want to receive the latest job alert for guest experience manager in arkansas

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