Top 106 Helpdesk technician Jobs in Atlanta Ga

Tier 1 Service Desk Technician – MSP Experience Required
QIT Solutions —Atlanta, GA
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Mid-level
- Mileage reimbursement
- Disability insurance
Quick Apply
11h
Technical Services Technician 1
Southeastern Security Professionals —Lawrenceville, GA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
14h
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Atlanta, GA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
MAINTENANCE SERVICE TECHNICIAN
ARLINGTON PROPERTIES LLC —Decatur, GA
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
Help Desk Technician
RedHelm —Atlanta, GA
- Weekends as needed
- Remote
- Windows
- Continuous improvement
- Data entry
- Paid holidays
- Health insurance
Quick Apply
7d
Help Desk Technician
LJG Sales and Marketing Inc —Smyrna, GA
- $23.36 - $28.13 an hour
- Full-time
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Paid time off
Quick Apply
4d
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Mid -level Service Desk Analyst, Technician
DMI —Atlanta, GA
- $73,000 - $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Commercial
- Disability insurance
- Health insurance
IT Support
MOTO Technology Services, LLC —Atlanta, GA
- Classroom
- Computer science
- Computer Science
Quick Apply
11d
Tier 2 Helpdesk Technician
SMB IT Solutions —Smyrna, GA
- $50,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Windows
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Onsite IT Support Technician
SERVIT INC —Atlanta, GA
- $55,000 - $60,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Atlanta, GA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Atlanta, GA
- $35,000 - $49,000 a year
- Weekends as needed
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Help Desk Technician
Yancey Bros. Co. —Austell, GA
- On call
- Microsoft Outlook
- Research
- Office
- Profit sharing
- Wellness program
Quick Apply
IT Support Technician I
LEARFIELD —Atlanta, GA
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Paid holidays
10d
Systems Support Tech 1
4P Consulting Inc. —Atlanta, GA
- $20 - $24 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- 1 year
Quick Apply
Help Desk Support Technician
NuAxis Innovations —Atlanta, GA
- Online Application
- Microsoft Outlook
- Mid-level
- Windows
PC Support Analyst
Yamaha Motor US —Marietta, GA
- 5 years
- Computer literacy
- Writing skills
- Profit sharing
- Wellness program
IT Desktop Support Technician-Travel to other area clinics required.
Eye Consultants of Atlanta PC —Atlanta, GA
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
9d

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Tier 1 Service Desk Technician – MSP Experience Required

QIT Solutions -
Atlanta, GA

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year
11 hours ago

Benefits

Mileage reimbursement
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Azure
Windows
SharePoint
macOS
IT
Microsoft 365 support
Desktop administration
Communication skills
Active Directory
Help desk

Full Job Description

Who We Are

QIT Solutions is a managed services provider that specializes in cybersecurity, cloud and IT management. Our clients trust us with their most important data, and we are committed to ensuring that they are always protected and productive. We partner with the best hardware and software brands to create out of the box, secure, and customized solutions for our clients. That is what we do. Who we are is a different story.

We are more than just an “IT company.” We have a nerdy passion for problem solving, a genuine desire to see our team members grow, and a fanatical drive to make our clients happy. We challenge the notion that “calling IT” is a hassle. We value hard work, honesty, integrity, and fun. Do you see yourself here? Read on.

Who You Are

You are passionate about technology and are eager to help people solve their IT problems. You are not intimidated by a challenge and know when to ask for help. You have experience with help desk support, and go out of your way to make sure that everyone you encounter has a positive experience. You have no problem working independently but love being a team player. You are interested in growing in your role and excited by opportunities within the Company.

Ultimately, you know that the IT industry is constantly evolving and relentlessly fast-paced, but that doesn’t stop you from diving in!

What the Role Is

This Help Desk Support position will provide Tier 1 level support to users by isolating, troubleshooting, and debugging customer product issues. This person should be kind, confident and calm when assisting end users. You’ll have excellent verbal and written communication skills and the ability to exhibit a high level of comfort while interfacing directly with technical and non-technical clients.

In This Role You Will

Respond to support requests from customers and prospects via telephone, email, and support tickets
Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration
Research and provide solutions for issues related to software and hardware errors
Collaborate with teammates to resolve client issues while actively contributing to a growing knowledge base that improves the efficiency of our team
Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into our ticketing system and appropriately updating both client and appropriate employees of status of all issues on a timely basis
Maintain proper documentation relative to Technical best practices, guidelines for standard procedures, check-lists and so on

Your Skills and Experience Include:

· Strong analytical and troubleshooting skills with a proactive, service-oriented mindset

· Clear and professional written and verbal communication skills

· Excellent time management, prioritization, and organizational abilities

· Attention to detail with thorough and accurate documentation practices

· Proficient in administering and troubleshooting Windows and macOS systems in a managed IT environment

· Hands-on experience supporting Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint

· Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN connectivity, and Wi-Fi configuration

· Experience managing users, groups, and devices in Azure Active Directory and Microsoft Intune

· Familiarity with Active Directory, Group Policy, and identity management concepts

· Understanding of modern security practices such as MFA, conditional access, and endpoint protection

· Experience using RMM platforms, remote support tools, and ticketing systems to resolve user issues efficiently

The Fun Stuff

Hybrid Remote position. 2 days per week onsite and as needed.
Competitive Salary, based on experience
Health, Dental, Vision, Short-Term Disability and Life Insurance
Flexible PTO policy
401(k) Plan with Employer Match
Mileage Reimbursement
Added perks

QIT Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Location:

Hybrid position based in Atlanta, GA 30328

How to Apply:

Qualified candidates should submit your resume and expect to complete a technical assessment. Applicants who appear to meet our general qualifications will receive a short follow-up questionnaire to help us learn more about your background before scheduling interviews.

Job Type: Full-time

Base Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Experience:

troubleshooting: 1 year (Required)
MSP Help desk: 2 years (Required)

Work Location: Hybrid remote in Atlanta, GA 30328

Quick Apply

Refine Your Search

helpdesk technician jobs in atlanta ga

Tier 1 Service Desk Technician – MSP Experience Required

Technical Services Technician 1

Now Hiring IT and Telecom Field Technicians

MAINTENANCE SERVICE TECHNICIAN

Helpdesk Technician

Help Desk Technician

Help Desk Technician

Jr. Service Desk Analyst, Technician

Mid -level Service Desk Analyst, Technician

IT Support

Tier 2 Helpdesk Technician

Onsite IT Support Technician

Senior Help Desk Technician

Desktop Support Technician

Help Desk Technician

IT Support Technician I

Systems Support Tech 1

Help Desk Support Technician

PC Support Analyst

IT Desktop Support Technician-Travel to other area clinics required.

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