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Emergency Communications Manager

West Chester Township OH -
West Chester, OH

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Job Details

Full-time
$86,000 a year
7 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Life insurance

Qualifications

Communication with emergency services

Full Job Description

Emergency Communications Manager

The Position
West Chester Township has an immediate need to fill an Emergency Communications Manager position. Under the general guidance and direction of the Director of Emergency Communications and Information Technology, the Emergency Communications Manager is responsible for leading and directing the Communications Center operations and staff; and managing all operations of the Township’s 911 dispatch communications.

This position will play a vital role in Police, Fire, and EMS operations. The ideal candidate will have strong written and verbal communication skills, excellent interpersonal skills, and the ability to exercise sound judgment. This position also requires intermediate knowledge and experience with 911 communications operations.

A standard schedule is Monday through Friday from 8:30am – 4:30pm. Since this position supports a 24/7 operation, you may be asked to handle after-hours responses. Quarterly, a visit with 3rd shift is required, but the candidate will be able to flex their schedule to accommodate earlier morning hours.
The pay for this position starts at $86,000.

The Community
This position provides the exciting opportunity to serve Ohio’s largest township and “One of America’s Best Places to Live.” West Chester is committed to superb customer service with an emphasis on integrity, fiscal responsibility, and open communication. It is a lean and fiscally sound government known for providing exceptional services to a vibrant community.

Key Responsibilities

Leads development and implementation processes for the organization's Communications Center, which includes: professional development, training, mentoring, performance management, coaching, counseling, hiring, and terminations
Conducts timely performance discussions and disciplinary counseling sessions as required
Supervises schedule and work assignments for Communications Center Supervisors
Develops and recommends business continuity plans/protocols for the Emergency Communications Center
Administers, updates and configures Computer Aided Dispatch (CAD) software
Recommends and adheres to annual budgets and strategic plans for the Emergency Communications Center
Ensures Compliance with Ohio Revised Code, LEADS/CJIS requirements and audits to maintain PSAP status.
Ensures Compliance with West Chester Township policies, procedures, and guidelines applicable to responsible disciplines
Develops and ensures compliance with West Chester Township and 911 Communications Center policies and procedures
Provides requested reports to the Director – Emergency Communications and Information Technology
Establishes minimum requirements for and oversees installation, configuration, maintenance, troubleshooting and asset management of Communications Center systems

Experience/Education

Completion of a secondary education preferred
Three (3+) years of supervisor/management experience in a public safety division required; Communications Center experience preferred
Intermediate knowledge of 911 communications operations, hardware and software
Valid Driver’s License and Reasonable Insurability

Benefits

11 paid holidays
Lifestyle Reimbursement Account
Paid leave, including vacation, personal, and sick
Comprehensive Health, Dental and Vision Benefits, including Township contribution to HSA & FSA
Employer-paid life insurance
Employee assistance program
Participation in the Ohio Public Employees Retirement System

Position is open until filled, with first review of applications beginning 9/2/2026.
The selection process includes the following: oral review board, polygraph, background check, and drug/medical screening.
West Chester Township is an equal opportunity employer

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Refine Your Search

emergency services manager jobs in auburn oh

Emergency Communications Manager

Roofing Repair Technician / Project Manager

Physician (Gastroenterology)

Home Health Certified Occupational Therapy Assistant (COTA)

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Property Manager

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PRN Speech Therapist (SLP)

Maintenance Leadperson

Director of Living Well Senior Solutions

Manager of Team Member Experience

Service Maintenance Manager

Community Manager

Regional Property Manager - Affordable Property Management

Facilities Manager

ParkerStore Support Specialist

Program Manager-West Side

Facilities Supervisor 2nd Shift (3pm-12am)

Case Manager Immigration Bilingual Spanish

Charge Nurse –Telemetry Unit

I want to receive the latest job alert for emergency services manager in auburn oh

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Emergency Communications Manager

Position is open until filled, with first review of applications beginning 9/2/2026.
The selection process includes the following: oral review board, polygraph, background check, and drug/medical screening.
West Chester Township is an equal opportunity employer

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Emergency Communications Manager

Position is open until filled, with first review of applications beginning 9/2/2026. The selection process includes the following: oral review board, polygraph, background check, and drug/medical screening. West Chester Township is an equal opportunity employer

Position is open until filled, with first review of applications beginning 9/2/2026.
The selection process includes the following: oral review board, polygraph, background check, and drug/medical screening.
West Chester Township is an equal opportunity employer