Top 24 Desktop technician Jobs in Aurora, Oh

Desktop Support Analyst II
DYOPATH —Cleveland, OH
- $31.68 an hour
- Monday to Friday
- Background check
- Clean driving record
- Computer Science
- Health savings account
- Paid holidays
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1d
HelpDesk Technician
QualityIP —Kent, OH
- $41,600 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
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IT Helpdesk Technician
Cleveland Diagnostics Inc. —Cleveland, OH
- $45,000 - $50,000 a year
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
4d
Desktop Technician
Keltec —Hudson, OH
- Full-time
- Office
- High school diploma or GED
- Organizational skills
Quick Apply
3d
Helpdesk Technician
MCPC —Independence, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
10d
Desktop Support Engineer (1-Year Contract )Solon,Ohio
Axiom Technologies —Solon, OH
- Contract
- Mid-level
- Windows
- 3 years
Job Description: Field IT Support Technician (Contract / 1099)
CK Tech Limited —Cleveland, OH
- $25 - $40 an hour
- Part-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Professional development assistance
- Flexible schedule
Quick Apply
11d
Desktop Support Engineer (Dispatch /Part-Time) Cleveland, – Ohio
Axiom Technologies —Cleveland, OH
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
IT Support Specialist
CSM Companies, Inc —Richfield, OH
- Weekends as needed
- Mid-level
- Travel
- Associate's degree
Quick Apply
Desktop Technician
KURV —Cleveland, OH
- 5 years
- Senior level
- Communication skills
Quick Apply
RETAIL COMPUTER TECHNICIAN
Micro Center —Mayfield Hts, OH
- From $15 an hour
- Weekends as needed
- High school diploma or GED
- Assembly
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
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11d
Helpdesk Technician
Computer Technology Management Services LLC (dba CTMS) —Akron, OH
- $43,900 - $46,000 a year
- US work authorization
- Trade school
- Communication skills
- Opportunities for advancement
Quick Apply
IT Technician/Systems Engineer
Compass Computer Group Inc —Twinsburg, OH
- $50,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
IT Field Service Technician
DSS Management Inc —Cuyahoga Falls, OH
- $40,000 - $50,000 a year
- Overtime
- Dental office
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Access Control Technician
Kent State University —Kent, OH
- $24.43 an hour
- Weekends as needed
- Management
- Customer service
- 5 years
1d
IT Support Technician (Regional), Cannabis Retail, Ohio
Bloom Cannabis —Akron, OH
- Full-time
- Background check
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Apprentice Technician
Xtend Technologies —Broadview Heights, OH
- $30,000 a year
- Full-time
- Background check
- Clean driving record
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Lead Enterprise Systems Engineer
Northwest Bank —Independence, OH
- Weekends as needed
- Azure
- System design
- Research
Quick Apply
2d
Commercial Vehicle Inspector
Beacon Inspection —Cleveland, OH
- $65 an hour
- Contract
- Hybrid work
- ASE Certification
- Mid-level
- Driver's License
- Mileage reimbursement
Quick Apply
Level 2 IT Analyst (Help Desk)
Integra Testing Services —Mentor, OH
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply

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desktop technician jobs near aurora, oh

Desktop Support Analyst II

DYOPATH -
Cleveland, OH

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Job Details

$31.68 an hour
1 day ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Pet insurance

Qualifications

DHCP
Driver's License
DNS
MFA

Full Job Description

Join DYOPATH as a Desktop Support Analyst II

Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly?

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced technical problem-solving, mentoring others, and ensuring seamless endpoint operations, this role is for you.

Why You'll Love Working Here

Purpose with Passion – Be part of a company guided by our L.O.V.E. philosophy, Living Our Values Every Day, where your work creates meaningful impact.
Grow & Thrive – DYOPATH supports your professional development through certifications, training, and advancement opportunities.
Award-Winning Culture – We are known for exceptional service and teamwork, and we extend that same commitment to our employees.
Fun & Respectful Teamwork – Join supportive, collaborative teams where contributions are recognized and achievements are celebrated.

Awesome Benefits

Medical, Dental & Vision Coverage
Life Insurance
401(k) with company match
"You Pick a Day" paid holiday
FSA & HSA options
Pet Insurance
...and much more

Full benefits overview at dyopath.com/careers

Role Overview

Location: On-site (Akron, OH)
Schedule: First Shift (8a-5p CST), Monday through Friday
Pay Rate: $31.68/hour

Your Mission as a Desktop Support Analyst II

As a Desktop Support Analyst II, you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and process improvements.

Key Responsibilities

Hardware & Software Support

Analyze user requests and incident trends.
Meet with users to discuss issue resolution and recurring problems.
Provide technical support for installation, deployment, and maintenance of:
- PCs and laptops
- Software
- Scanners
- Printers
- Peripherals
Support internal customers through face-to-face interactions, phone support, or chat.
Track ticket progress using internal or client ticketing systems.
Create, receive, and resolve incidents, tasks, and service requests while meeting SLA targets.
Order and replace hardware components as needed.
Create, edit, and maintain knowledge base articles.
Act as a point of contact for third-party vendors and technicians.
Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents.
Perform updates, including:
- Microsoft security patches
- Antivirus signatures
- Software/application updates
Troubleshoot incidents, reports, and processes to identify and resolve errors.
Document processes and write clear procedures or user manuals to enhance self-service options.
Assist and mentor Level I and Associate Desktop Support Analysts as needed.

Other Duties as Assigned

What You Bring to the Team

Education & Certifications

Required:

Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of equivalent work experience
CompTIA A+ Certification

Preferred:

CompTIA Network+ Certification
Experience as a Desktop Support Analyst I

Additional Requirements

Successful completion of a background check
Valid driver's license with an acceptable driving record

Experience & Skills

In-depth working knowledge of PCs, laptops, and peripherals
Experience supporting Windows 10/11 environments, Active Directory, Microsoft 365, and endpoint management solutions
Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware deployment
Familiarity with ITIL and change management processes
Ability to perform root cause analysis (RCA)
Intermediate to advanced proficiency in hardware and software troubleshooting
SharePoint experience (Microsoft 365 preferred)
Working knowledge of Microsoft 365
Experience with ServiceNow or similar ITSM platforms preferred
Mobile device support experience is a plus
Previous experience as a Desktop Support Analyst II, Desktop Support Technician, Service Desk Analyst, or End User Support Specialist preferred
Strong written and verbal communication skills
Good judgment when providing technical advice and problem resolution
Ability to collaborate effectively within a team environment
Strong prioritization skills with the ability to meet deadlines
High attention to detail
Customer-focused mindset

Why This Role Rocks

As our Desktop Support Analyst II, you'll take on more advanced technical challenges, influence support standards through documentation, and help guide junior team members. Your expertise will keep users productive, systems reliable, and support operations running smoothly.

Ready to Make an Impact?

If you're excited to take on advanced technical tasks and thrive in a team-oriented environment, DYOPATH wants to meet you. Apply now to become our next Desktop Support Analyst II and help deliver exceptional end-user support and technical service excellence

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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