Top 43 Hotel operations Jobs in Aurora Co

Assistant Director Front Office Operations
Marriott International, Inc —Denver, CO
- $71,000 - $86,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
13d
Front Desk Agent - Part-Time
Fairfield by Marriott Denver Airport at Gateway Park —Denver, CO
- From $19.29 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Employee discount
Quick Apply
Hotel General Manager
DoubleTree by Hilton Denver - Aurora —Aurora, CO
- $135,000 - $165,000 a year
- Extended hours
- Background check
- Microsoft Excel
- Sales
- Paid parental leave
- Health insurance
Quick Apply
12d
Front Desk Supervisor
Crescent Hotels & Resorts —Denver, CO
- $24 an hour
- Management
- Ability to walk for extended periods
- Writing skills
- 401(k) matching
Quick Apply
Front Desk Supervisor
City Express by Marriott —Denver, CO
- $20 - $22 an hour
- Full-time
- Bilingual
- Mid-level
- Team management
- Paid time off
- Employee discount
Quick Apply
11d
Front Desk Agent
Holiday Inn Parker —Parker, CO
- $17 - $18 an hour
- Part-time
- Sales
- Office
- Hotel
- Health insurance
- Dental insurance
Quick Apply
5d
Full-Service Hotel General Manager
Rocky Mountain Hospitality Company —Denver, CO
- Sales
- 5 years
- Hotel
Quick Apply
General Manager
Fairfield Inn - Aurora —Aurora, CO
- 5 years
- Hotel
- Experience equivalent to degree accepted
Quick Apply
Maintenance Supervisor
Courtyard by Marriott Denver Downtown West —Denver, CO
- $25 - $27 an hour
- Weekends as needed
- Carpentry
- Mid-level
- Hotel
- Health savings account
- Health insurance
Quick Apply
4d
Assistant Food and Beverage Operations Manager
Marriott International, Inc —Aurora, CO
- $28.85 - $35.10 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Hotel General Manager
Cambria Hotel Colorado Springs —Denver, CO
- $70,000 a year
- Microsoft Outlook
- Hotel
- High school diploma or GED
Quick Apply
Hotel General Manager | Englewood, CO
J&P Asset Management —Englewood, CO
- $65,000 - $76,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- Paid time off
Quick Apply
Floor Houseperson
The Source Hotel —Denver, CO
- $19.95 an hour
- Weekends as needed
- Bilingual
- Inventory management
- Hotel
- 401(k) matching
Quick Apply
General Manager
Marriott International, Inc —Aurora, CO
- $65,000 - $78,000 a year
- Full-time
- 5 years
- Hotel
- Experience equivalent to degree accepted
1d
Hotel Laundry Supervisor *Free Lunch*
CORE Linen Services —Denver, CO
- Full-time
- Management
- Computer literacy
- Mid-level
- Food provided
Quick Apply
Restaurant Manager
Marriott International, Inc —Denver, CO
- $65,000 - $83,000 a year
- Full-time
- Bar
- Mid-level
- Hotel
6d
Banquet Manager
The Brown Palace Hotel & Spa —Denver, CO
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
13d
Beverage Manager
Marriott International, Inc —Denver, CO
- $68,000 - $83,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
14d
Rooms Division Manager
Warwick Hotel —Denver, CO
- $70,000 - $85,000 a year
- Full-time
- Inventory management
- Mid-level
- 3 years
- Dental insurance
- Vision insurance
Quick Apply
Hotel Manager
Marriott International, Inc —Denver, CO
- $74,000 - $80,000 a year
- Weekends as needed
- Bilingual
- Inventory management
- Hotel

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hotel operations jobs near aurora co

Assistant Director Front Office Operations

Marriott International, Inc -
Denver, CO

Apply Now

Job Details

Full-time
$71,000 - $86,000 a year
13 days ago

Qualifications

Employee relationship building

Full Job Description

Additional Information
Job Number26087923
Job CategoryRooms & Guest Services Operations
Location8300 Pena Blvd, Denver, Colorado, United States, 80249
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $71,000-$86,000 annually
Bonus Eligible: Y
Expiration Date: 08/13/2026

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply Now

Refine Your Search

hotel operations jobs in aurora co

Assistant Director Front Office Operations

Front Desk Agent - Part-Time

Hotel General Manager

Front Desk Supervisor

Front Desk Supervisor

Front Desk Agent

Full-Service Hotel General Manager

General Manager

Maintenance Supervisor

Assistant Food and Beverage Operations Manager

Hotel General Manager

Hotel General Manager | Englewood, CO

Floor Houseperson

General Manager

Hotel Laundry Supervisor Free Lunch

Restaurant Manager

Banquet Manager

Beverage Manager

Rooms Division Manager

Hotel Manager

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