Top 103 Caller Jobs in Austin, Tx

Remote Customer Care Specialist
Integral Care —Austin, TX
- $21.66 an hour
- Full-time
- Remote
- Clean driving record
- High school diploma or GED
- Driver's License
- Mileage reimbursement
- Disability insurance
Phone Advocate
The National Domestic Violence Hotline —Austin, TX
- $21.17 an hour
- Full-time
- Remote
- Spanish
- English
- Windows
- Paid parental leave
- Health savings account
4d
Remote Customer Service Representative
Afni, Inc. —Austin, TX
- $14.50 - $15.00 an hour
- 8 hour shift
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Communication Center Agent - Rooms Division
PROPER AUSTIN HM LLC —Austin, TX
- Residential
- Hotel
- High school diploma or GED
Quick Apply
Office Coordinator
OriGen Biomedical —Austin, TX
- $27 - $33 an hour
- Google Workspace
- English
- Mid-level
Quick Apply
Recording Specialist I
Travis County —Austin, TX
- $50,398.40 a year
- Full-time
- Background check
- Writing skills
- Research
- Wellness program
- Paid parental leave
Office Assistant
Travis County —Austin, TX
- $23,056.80 a year
- Part-time
- Word processing
- Writing skills
- English
- Wellness program
- Paid parental leave
14d
Spa Coordinator
Life Time —Austin, TX
- Part-time
- Microsoft Outlook
- High school diploma or GED
- Ability to lift 50 pounds
Overnight Royal Service Agent
TCS Partners —Austin, TX
- Overnight shift
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Part-Time Remote Insurance Representative
Afni, Inc. —Austin, TX
- From $17.75 an hour
- Part-time
- Remote
- Background check
- 18 years or older
- Research
- Paid training
- Paid holidays
Quick Apply
14d
Phone Operator Specialist
The Specialty Alliance —Cedar Park, TX
- $20 an hour
- Seasonal
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Patient Services Representative
Texas Oncology —Austin, TX
- Full-time
- Surgery
- High school diploma or GED
- Clinic
Concierge
Parmer Woods at North Austin, Assisted Living & Memory Care —Austin, TX
- Writing skills
- English
- Office
Telephone Service Representative
Eye Physicians of Austin —Austin, TX
- From $21 an hour
- Full-time
- Bilingual
- Spanish
- Word processing
- Paid training
- Health insurance
Quick Apply
9d
Call Center Representative
People's Community Clinic —Austin, TX
- $16 - $18 an hour
- Full-time
- Spanish
- Computer literacy
- Medical office experience
- 403(b) matching
- Paid holidays
Hotel Call Center Royal Service Agent
TCS Partners —Austin, TX
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Full-Time Remote Insurance Representative
Afni, Inc. —Austin, TX
- From $17.75 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- Research
- Paid training
- Paid holidays
Quick Apply
Medical Screener - Reception Technician (Customer Service)
CSL Plasma —Austin, TX
- Part-time
- Bilingual
- Basic math
- High school diploma or GED
13h
Part Time Navigation Specialist (211)
United Way for Greater Austin —Austin, TX
- $21.25 an hour
- Part-time
- Hybrid work
- Spanish
- Microsoft Outlook
- Bachelor's degree
- 403(b) matching
- Paid time off
Quick Apply
7h
Receptionist
Texas National Title Inc —Austin, TX
- Full-time
- Office
- Administrative experience
- High school diploma or GED
Quick Apply

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caller jobs near austin, tx

Remote Customer Care Specialist

Integral Care -
Austin, TX

Apply Now

Job Details

Full-time
$21.66 an hour

Benefits

Mileage reimbursement
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
403(b)
Gym membership

Qualifications

High school diploma or GED
Driver's License

Full Job Description

Job Number: 26-11459

Job Summary: Integral Care's Call Center is the first contact and representation of Integral Care by phone to the public, consumers, and providers. Calls coming into Integral Care's main phone numbers, as well as calls from contract partners, are answered by Call Center staff. The customer care specialist will provide information about Integral Care services, provide community referrals, schedule and cancel appointments, and link callers with the appropriate service providers. The Customer Care specialist will perform updates and verification of insurance coverage and will facilitate the initial request for payment for services to be rendered. These duties are completed with a focus on customer care, wherein staff will find ways to best meet the needs of clients. This position works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, schools, and MCO's. The Customer Care Representative works under the direct supervision of the Customer Care Program Manager.

Essential Duties & Job Responsibilities:

Answer incoming calls for Integral Care intakes
Complete brief demographic screening to determine eligibility, schedule intake appointments, or make referrals
Document all contacts in the appropriate software
Transfer crisis calls to PES or hotline as needed
Route consumers to appropriate units and verify hospital questions (open status, insurance, aftercare needs)
Complete safety assessments when intake appointments are scheduled
Provide customer service for managed care programs (answer calls, check eligibility/benefits, issue authorizations, make referrals, respond to inquiries)
Identify uninsured clients and coordinate with staff/Consumer Benefits Office for financial assessment updates and referrals
Support unit operations as needed per contracts and management direction
Collaborate with the team to ensure timely phone coverage and accurate information
Provide trauma-informed care by completing required training and applying trauma-informed principles in service delivery

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education:

Required:

High School Diploma or GED equivalent.

License:

Required:

Current and valid driver's license and a clean driving record.

Experience:

Preferred:

Bilingual in Spanish.

Hours: Full-Time.

Workdays: Monday - Friday.

Workhours: 8:00AM - 5:00PM.

Salary: $21.66, an hour.

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder, and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us, and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

Medical, Dental, and Vision insurance
Generous vacation/holiday/sick leave
Life and Short-term/Long-term Disability Insurance
Employee Assistance Program (EAP)
403(b) retirement account
Gold's Gym membership discount
Mileage reimbursement

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex, or age.

For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role.

This position requires the employee to reside in the state of Texas.

Apply Now

Refine Your Search

caller jobs in austin, tx

Remote Customer Care Specialist

Phone Advocate

Remote Customer Service Representative

Communication Center Agent - Rooms Division

Office Coordinator

Recording Specialist I

Office Assistant

Spa Coordinator

Overnight Royal Service Agent

Part-Time Remote Insurance Representative

Phone Operator Specialist

Patient Services Representative

Concierge

Telephone Service Representative

Call Center Representative

Hotel Call Center Royal Service Agent

Full-Time Remote Insurance Representative

Medical Screener - Reception Technician (Customer Service)

Part Time Navigation Specialist (211)

Receptionist

I want to receive the latest job alert for caller in austin, tx

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