Top 344 Guest satisfaction lead Jobs in Austin, Tx

Hotel Senior Sales Manager
Even and Cambria Hotel Uptown Austin near the Domain —Austin, TX
- From $80,000 a year
- Full-time
- Background check
- Marketing
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager
Urban Air Adventure Park —Austin, TX
- $35,000 - $40,000 a year
- Weekends as needed
- Background check
- CPR Certification
- Microsoft Excel
Quick Apply
Store Manager
Fresca Palapa —Austin, TX
- $35,000 - $40,000 a year
- Weekends as needed
- Background check
- Bar
- Spanish
Quick Apply
Lead Dental Assistant
Ideal Dental —Pflugerville, TX
- Full-time
- CPR Certification
- Dental office
- BLS Certification
- Paid holidays
- Health insurance
Quick Apply
Entry Level Director of Sales
Homewood Suites Austin Airport —Austin, TX
- $45,000 - $50,000 a year
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
9d
Trinity: LVN/RN Charge Nurse
Trinity Care Center - CARADAY MANAGEMENT LLC —Round Rock, TX
- Weekends as needed
- CPR Certification
- Anatomy knowledge
- Skilled nursing facility
- Paid holidays
- Health insurance
Quick Apply
Senior Group Sales Manager
Marriott —Cedar Park, TX
- Full-time
- 7 years
- No education required
- Hotel
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Shift Leader
Fire Bowl Cafe —Austin, TX
- $12 - $16 an hour
- Weekends as needed
- Fast casual restaurant
- Mid-level
- Leadership
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Lead Dental Assistant
Ideal Dental —Cedar Park, TX
- Full-time
- CPR Certification
- Dental office
- BLS Certification
- Paid holidays
- Health insurance
Quick Apply
Head Coach
Orangetheory - Franchise #0320 —Austin, TX
- $35 - $65 an hour
- Full-time
- CPR Certification
- High school diploma or GED
- Bachelor's degree
Quick Apply
Shift Leader
Fire Bowl Cafe —Round Rock, TX
- $12 - $16 an hour
- Weekends as needed
- Fast casual restaurant
- Mid-level
- Leadership
Quick Apply
Smoothie King Shift Lead (Team Captain) - PM
Smoothie King —Round Rock, TX
- $15.50 - $19.50 an hour
- Part-time
- 18 years or older
- No education required
- Quick service & fast food restaurant
- Paid training
- Employee discount
Quick Apply
Hearthstone: LVN/RN Charge Nurse $2,000 Sign On
Hearthstone Nursing and Rehab - CARADAY MANAGEMENT LLC —Round Rock, TX
- Weekends as needed
- CPR Certification
- Anatomy knowledge
- Skilled nursing facility
- Paid holidays
- Health insurance
Quick Apply
8d
Guest Services Supervisor
FAIRMONT —Austin, TX
- Full-time
- Mid-level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Hotel General Manager
Fairfield Inn & Suites Austin Buda —Buda, TX
- $45,000 - $55,000 a year
- Weekends as needed
- Hotel
- Conflict management
- Organizational skills
Quick Apply
General Manager
Terry Black s Barbecue LLC —Austin, TX
- $90,000 - $100,000 a year
- Full-time
- Sales
- High school diploma or GED
- Organizational skills
1d
General Manager, Barton Creek Country Club
Omni Hotels & Resorts —Austin, TX
- Full-time
- Sales
- Mentoring
- Senior level
Quick Apply
Community Manager
Roberts Resorts —Del Valle, TX
- Full-time
- Spanish
- 5 years
- Data analysis skills
- Paid holidays
- Disability insurance
General Manager | Colton House Hotel
Columbia Hospitality Inc —Austin, TX
- $120,000 - $135,000 a year
- Extended hours
- 5 years
- English
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Guest Satisfaction Lead
Cabo Bobs LLC —Austin, TX
- $17 - $22 an hour
- Full-time
- Serving
- English
- Ability to lift 50 pounds
- Paid time off
- Opportunities for advancement
Quick Apply

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guest satisfaction lead jobs near austin, tx

Hotel Senior Sales Manager

Even and Cambria Hotel Uptown Austin near the Domain -
Austin, TX

Quick Apply

Job Details

Full-time
From $80,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount

Qualifications

Business development management
Sales revenue Forecasting
Teamwork
Product presentation
Sales proposal development
Sales contract management
Customer relationship building
Presentations for conferences or internal meetings
Account development
Sales experience within hospitality industry
High school diploma or GED
Business development
Proposal writing
Sales budget management
Sales management systems proficiency
Organizational skills
Prospecting
Contracts
Client acquisition
Corporate sales environment
New business target achievement
CRM system proficiency
Productivity software
Yield management
Account management
Technical Proficiency
Operational budget management

Full Job Description

TITLE: Hotel Senior Sales Manager (Dual Property)

JOB SUMMARY

We are seeking an experienced, results-driven Senior Sales Manager for a dual-branded, upscale hotel complex in North Austin featuring flexible meeting and event space. Reporting to the Complex Director of Sales, the Senior Sales Manager is responsible for developing and implementing sales strategies to maximize revenue across both hotels.

This role focuses on proactive new business development, acquiring and growing corporate and group accounts, maintaining existing client relationships, negotiating contracts, and collaborating with internal departments to ensure exceptional guest experiences. The Senior Sales Manager also mentors junior sales team members and contributes to achieving overall business objectives for both properties.

KEY RESPONSIBILITIES

· Develop and execute strategic sales plans to achieve revenue and occupancy targets for both hotels.

· Identify and pursue new business opportunities in corporate, group, MICE (Meetings, Incentives, Conferences, and Exhibitions), government, and travel segments.

· Represent and sell both hotels of the complex, matching each property to the client's needs.

· Build and maintain strong relationships with corporate clients, travel agencies, event planners, and key stakeholders.

· Conduct outside sales calls, prospecting outreach, client meetings, hotel presentations, virtual presentations, and site inspections.

· Respond promptly to inbound group and meetings leads; qualify opportunities and convert them through follow-up, tours, and relationship building.

· Negotiate contracts, rates, meeting packages, and service agreements, including standard group terms such as room blocks, attrition, cut-off dates, deposits, and food & beverage minimums.

· Evaluate opportunities on total revenue: guestrooms, meeting room rental, catering, and ancillary spend.

· Monitor market trends, competitor activity, and customer needs to identify growth opportunities.

· Prepare sales forecasts, budgets, pipeline reports, and performance reports for management.

· Maintain accurate and timely records in the hotel sales CRM and sales reporting tools.

· Collaborate with Revenue Management, Marketing, Reservations, Front Office, Housekeeping, Food & Beverage, and Finance to optimize sales strategies and deliver seamless group experiences.

· Represent the hotels at local networking events and business functions, and host familiarization (FAM) trips and client appreciation events as assigned.

· Ensure high levels of customer satisfaction before, during, and after events or bookings, driving retention and repeat business.

· Lead, coach, and support junior sales team members to improve performance.

· Support the Director of Sales and represent the sales office as assigned.

QUALIFICATIONS

· Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field, or equivalent experience.

· 5–8 years of hotel sales experience, with at least 2–3 years in a senior or supervisory sales role; dual-property or complex experience a plus.

· Demonstrated success developing new accounts and growing existing ones.

· Knowledge of the Austin market preferred.

· Strong knowledge of hotel operations, revenue management fundamentals (occupancy, ADR, RevPAR), and hospitality sales.

· Excellent communication, negotiation, and presentation skills, including polished site inspections.

· Proficiency in hotel sales CRM software and Microsoft Office Suite.

· Ability to build long-term client relationships and achieve sales targets.

· Strong analytical, organizational, and problem-solving skills.

· Valid driver's license and ability to conduct regular outside sales calls and attend local networking events within the market.

REQUIRED SKILLS

Technical: hotel sales techniques · prospecting and account development · revenue management fundamentals · CRM systems · Microsoft Office Suite · sales forecasting · budget management · contract management · proposal writing · market analysis · presentation skills

Soft Skills: leadership · negotiation · communication · relationship building · strategic thinking · time management · problem solving · customer service · teamwork · decision making · adaptability · emotional intelligence

KEY PERFORMANCE INDICATORS (KPIs)

· Achievement of monthly and annual revenue targets.

· Growth in corporate and group business.

· Occupancy and average daily rate (ADR) performance.

· Number of new accounts acquired.

· Client retention and satisfaction.

· Sales pipeline conversion rate and lead response time.

· Market share growth.

· CRM documentation accuracy and completeness

Pay: From $80,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest satisfaction lead jobs in austin, tx

Hotel Senior Sales Manager

Assistant General Manager

Store Manager

Lead Dental Assistant

Entry Level Director of Sales

Trinity: LVN/RN Charge Nurse

Senior Group Sales Manager

Shift Leader

Lead Dental Assistant

Head Coach

Shift Leader

Smoothie King Shift Lead (Team Captain) - PM

Hearthstone: LVN/RN Charge Nurse $2,000 Sign On

Guest Services Supervisor

Hotel General Manager

General Manager

General Manager, Barton Creek Country Club

Community Manager

General Manager | Colton House Hotel

Guest Satisfaction Lead

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