Top 177 Outreach worker Jobs in Austin, Tx

Bilingual Care Coordinator (EAP)
National EAP —Texas
- $65,000 a year
- Full-time
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Case Worker
Travis County —Austin, TX
- $57,532.80 - $62,830.00 a year
- Weekends as needed
- Spanish
- Word processing
- Basic math
- Wellness program
- Paid parental leave
Displacement Prevention Navigator (Independent Contractor (Non-Employee)
El Buen Samaritano —Austin, TX
- $25 an hour
- Weekends as needed
- Background check
- Spanish
- English
- Food provided
Quick Apply
Community Health Worker - Transitions of Care
CommUnityCare Health Centers —Austin, TX
- Full-time
- Remote
- Spanish
- Clean driving record
- Hospital
Prevention Education Specialist
CENTER FOR CHILD PROTECTION —Austin, TX
- $61,000 - $65,000 a year
- Weekends as needed
- Spanish
- Public speaking
- English
Quick Apply
Associate Academic Advisor
University of Texas at Austin —Austin, TX
- From $50,000 a year
- Urgently hiring
- Customer service
- Public speaking
- Mid-level
- Health insurance
- Employee discount
Hourly - JAMP Administrative Assistant
University of Texas System —Austin, TX
- $25 an hour
- Part-time
- Hybrid work
- Background check
- Office
- High school diploma or GED
2d
HIV/STD Workforce Training Specialist
Dept of State Health Services —Austin, TX
- $4,523.16 - $5,888.50 a month
- Online Application
- Classroom
- Research
- Mid-level
Quick Apply
11d
Access Coordinator, Disability & Access
University of Texas at Austin —Austin, TX
- $61,000 - $64,000 a year
- Full-time
- Mid-level
- 3 years
- University
- Paid holidays
- Health insurance
Community Outreach Coordinator
Total Life, Inc. —Austin, TX
- $70 - $100 an hour
- Part-time
- LMFT
- Spanish
- Licensed Clinical Social Worker
- Mileage reimbursement
Quick Apply
Senior Outreach Program Coordinator - Texas Institute for Child & Family Wellbeing
University of Texas at Austin —Austin, TX
- $65,000 - $75,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Retirement plan
1d
Community Liaison
Cambridge Caregivers -Austin —Austin, TX
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health insurance
- Dental insurance
Community Health Worker Lead
Central Health —Austin, TX
- Full-time
- Research
- Mid-level
- 8 years
Coordinator for Outreach & Engagement
University of Texas at Austin —Austin, TX
- From $55,000 a year
- Weekends as needed
- Marketing
- Mid-level
- Office
- Retirement plan
Behavioral Health Specialist - QMHP
Integral Care —Austin, TX
- $24.18 - $25.39 an hour
- Full-time
- Clean driving record
- Master's degree
- Driver's License
- Mileage reimbursement
- Disability insurance
2d
Community Service Coordinator
Cesar Chavez Foundation —Austin, TX
- $20 - $22 an hour
- Bilingual
- Microsoft Word
- Background check
Quick Apply
Community Disaster Risk Reduction Manager
American Red Cross —Austin, TX
- Full-time
- Hybrid work
- Spanish
- Clean driving record
- Microsoft Outlook
- Paid holidays
- Disability insurance
8d
Clearinghouse Coordinator
Health & Human Services Comm —Austin, TX
- $4,263.16 - $6,779.25 a month
- Extended hours
- 18 years or older
- Pass drug screening
- Mid-level
- Health insurance
- Opportunities for advancement
Quick Apply
Employment Specialist - QMHP
Integral Care —Austin, TX
- $24.18 - $25.39 an hour
- Full-time
- Clean driving record
- Mid-level
- Master's degree
- Mileage reimbursement
- Disability insurance
Specialty Assessor (Mobile)
Sunrise Homeless Navigation Center —Austin, TX
- $23 - $25 an hour
- Part-time
- School experience
- Spanish
- Clean driving record
- Paid holidays
- Disability insurance
Quick Apply
6d

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outreach worker jobs near austin, tx

Bilingual Care Coordinator (EAP)

National EAP
Texas

Quick Apply

Job Details

Full-time
$65,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance

Qualifications

Bilingual
Spanish
Master's degree
Clinical case management

Full Job Description

The Bilingual Care Coordinator is a licensed, master’s-level clinician whose primary role is to complete EAP intakes, assess immediate needs and safety concerns, and coordinate timely referrals to appropriate counseling, treatment, and community resources. Working in a fast-paced, high-volume, call-driven environment, this position responds to inbound requests by phone, online intake dashboard, email, and live chat. The Care Coordinator may be required to provide brief, in-the-moment clinical support. The Care Coordinator manages the full lifecycle of EAP cases from initial intake through referral, follow-up, and closure. This is an intake, referral, and care coordination role rather than an ongoing psychotherapy or counseling position.

Key Responsibilities:

Intake, Assessment, and Referral Coordination

Serve as a primary point of contact for incoming EAP service requests from members
Conduct structured telephonic EAP intakes in a fast-paced environment
Monitor and respond to activity within the online intake dashboard to ensure timely service delivery
Respond to service requests coming in via email and live chat
Assess presenting needs, preferences, eligibility, and level of care, then develop an action plan and coordinate referrals to appropriate EAP counselors, treatment providers, and community resources
Triage cases, conduct safety risk assessments, and provide brief, in-the-moment clinical support as needed

Referral Follow-Through & Case Management

Own cases from intake through referral, follow-up, and closure, ensuring continuity of care and adherence to established SOPs to deliver a high quality member experience
Conduct proactive outreach and follow-ups and coordinate with internal teams and external providers to support referral completion and monitor member engagement

Workplace & Organizational Support

Oversee mandatory/formal referral cases including providing organizational guidance to HR regarding member concerns and referral needs
Track and communicate member progress, attendance, and compliance via timely reports to HR for formal referrals
Coordinate and support Critical Incident Response (CIR) services following workplace crises or traumatic events
Facilitate logistics and communication for individual and group-based response services

Provider Network Management

Coordinate care with external affiliate providers and treatment resources
Support onboarding of new providers into the EHR and provider database
Maintain provider records to ensure network quality, accessibility, and alignment with organizational standards

Documentation & Systems Management

Maintain accurate, timely, and compliant documentation across all systems
Ensure cases, communications, and provider interactions are properly documented
Utilize EHR and internal systems to manage workflows and reporting

Performance Expectations:

This role operates in a metrics-driven environment with a strong emphasis on responsiveness, quality, and client experience. Success in this role includes:

Meeting service level expectations for call response times and first outreach
Completing referrals within defined turnaround timeframes while maintaining quality alignment
Ensuring timely, accurate documentation and compliance with established workflows
Delivering high-quality client interactions as measured through quality assurance reviews
Contributing to strong client satisfaction outcomes

Qualifications & Required Knowledge, Skills, and Abilities:

Master’s degree in social work or counseling related field is required
Active clinical licensure required (LMSWs encouraged to apply)
NOTE: Unfortunately, this position does not offer hours toward the “C” for Social workers
Bilingual, Spanish-speaking required
Experience in EAP, managed care, or brief-solution oriented environments preferred

Core Competencies

Strong clinical judgment, critical thinking, and ability to assess risk
Ability to manage multiple cases while maintaining responsiveness and attention to detail
Skilled in crisis intervention, de-escalation, and short-term support
Highly organized with strong follow-through and accountability
Self-motived, ability to multitask at a high level
Effective communicator with the ability to engage both members, providers, and corporate partners
Comfortable navigating multiple systems simultaneously (e.g., EHR, Microsoft Planner, VOIP phone system, MS Teams, Outlook) while maintaining accuracy and responsiveness

Work Environment Requirements:

This is a fully remote position. Candidates must reside in Texas.
Candidates must have access to reliable high-speed internet and a private, designated workspace that supports confidentiality and minimizes distractions.

Why Join National EAP?

At National EAP, we deliver concierge-level support that makes a meaningful difference in people’s lives every day. Our team is collaborative, mission-driven, and committed to providing exceptional care to the individuals and organizations we serve.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, generous paid time off and sick leave, and regular opportunities for team connection and engagement.

National EAP is an EEO employer and provides an employee focused dynamic work environment. If you are interested in being a National EAP Care Coordinator, please submit your resume.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Professional development assistance
Vision insurance

Education:

Master's (Required)

Language:

Spanish (Required)

License/Certification:

license in a counseling-related field? (Required)

Location:

Texas (Required)

Work Location: Remote

Quick Apply

Refine Your Search

outreach worker jobs in austin, tx

Bilingual Care Coordinator (EAP)

Case Worker

Displacement Prevention Navigator (Independent Contractor (Non-Employee)

Community Health Worker - Transitions of Care

Prevention Education Specialist

Associate Academic Advisor

Hourly - JAMP Administrative Assistant

HIV/STD Workforce Training Specialist

Access Coordinator, Disability & Access

Community Outreach Coordinator

Senior Outreach Program Coordinator - Texas Institute for Child & Family Wellbeing

Community Liaison

Community Health Worker Lead

Coordinator for Outreach & Engagement

Behavioral Health Specialist - QMHP

Community Service Coordinator

Community Disaster Risk Reduction Manager

Clearinghouse Coordinator

Employment Specialist - QMHP

Specialty Assessor (Mobile)

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