Top 449 Senior technical advisor Jobs in Austin, Tx

Senior Customer Success Manager
Sitetracker —Austin, TX
- $150,000 - $160,000 a year
- Writing skills
- Senior level
- Negotiation
Senior Systems Engineer (MSP L3)
BlueBolt Technology Management —Austin, TX
- $90,000 - $110,000 a year
- Full-time
- Azure
- English
- Windows
- Health insurance
- Paid time off
Quick Apply
Senior Technical Recruiter
Noramtec Consultants Americas —Austin, TX
- $40 - $43 an hour
- Temporary
- Hybrid work
- Background check
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
14d
Digital Strategy Consultant (Services Team)
Semrush Inc. —Austin, TX
- $131,000 - $190,000 a year
- Full-time
- 8 years
- Senior level
- Leadership
- Paid parental leave
- Health savings account
4d
Senior System Engineer
Wolff Logics —Cedar Park, TX
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- 7 years
- System design
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Senior Field Application Engineer - Interconnects (REMOTE)
Everforth, Cybercoders —Austin, TX
- $130,000 - $170,000 a year
- Full-time
- Remote
- Presentation skills
- Product management
- Travel
- Dental insurance
- 401(k)
2d
Senior Technical Product Manager
Cart.com, Inc. —Austin, TX
- Full-time
- Remote
- Inventory management
- 5 years
- Research
Quick Apply
Data and Analytics Senior Advisor
Texas Democratic Party —Austin, TX
- $9,000 a month
- Weekends as needed
- Databases
- Analysis skills
- Children
Quick Apply
8d
Senior Customer Success Manager
Findhelp —Austin, TX
- Full-time
- 5 years
- Office
- Project management
- Paid training
- Paid parental leave
Quick Apply
9d
Customer Success Manager - Moveworks
ServiceNow —Austin, TX
- $89,000 - $133,000 a year
- Online Application
- Hybrid work
- Mid-level
- Residential
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Program Advisor - Crisis Services
Health & Human Services Comm —Austin, TX
- $5,098.66 - $8,304.83 a month
- Online Application
- Writing skills
- Office
- Analysis skills
- Health insurance
- Opportunities for advancement
Quick Apply
1d
Senior Total Rewards Manager
onX —Austin, TX
- $115,000 - $142,000 a year
- Full-time
- Data analysis skills
- 8 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
Senior Client Success Manager
Navan —Austin, TX
- $110,000 - $120,000 a year
- Remote
- 11+ years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
1d
Senior Recruiter, Software
Positron AI —Austin, TX
- $150,000 - $200,000 a year
- Full-time
- Remote
- 6 years
- Continuous improvement
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Program Specialist VI
Health & Human Services Comm —Austin, TX
- $5,098.66 - $8,304.83 a month
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Opportunities for advancement
Quick Apply
Senior Consultant, Client Success
Visa U.S.A. Inc. —Austin, TX
- Full-time
- Hybrid work
- Office
- 8 years
- Analysis skills
- Wellness program
- Health savings account
Quick Apply
Senior EHS Program Manager (AMER)
Unity Technologies SF —Austin, TX
- $116,000 - $221,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Continuous improvement
- Disability insurance
- Employee assistance program
8d
Executive Sourcing Recruiter - Supporting Ford - (Remote)
Sustainable Talent —Austin, TX
- $135,000 - $175,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Senior Solutions Consultant, Retail (SC3)
Braze —Austin, TX
- $105,000 - $200,000 a year
- Up to 50% travel
- Office
- Travel
- Paid parental leave
- Health insurance
Quick Apply
Senior Customer Success Manager
Restaurant365 —Austin, TX
- $96,400 - $144,600 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- 401(k) matching
Quick Apply
10d

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senior technical advisor jobs near austin, tx

Senior Customer Success Manager

Sitetracker -
Austin, TX

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Job Details

$150,000 - $160,000 a year

Qualifications

Managing customer accounts
Stakeholder engagement
Google Docs
Customer relationship building
Customer retention strategy
Spreadsheets
Writing skills
Risk mitigation strategy development
Account development
ROI
Managing clients in a customer support role
Brand advocacy
Technical solutions implementation
Customer engagement
Technical presentations (as sales engineering task)
Customer relationship management
Client growth strategy
Senior level
Cross-functional collaboration
Customer growth strategy
Account management
Pre-sales
Negotiation
Cross-functional communication
Stakeholder management

Full Job Description

The Opportunity

Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you'll directly impact customer retention and growth by demonstrating tangible value and ROI. You will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the US region while experiencing constant growth challenges and opportunities.

What You'll Do

As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value across the dynamic US region, partnering with a diverse portfolio of Enterprise and Regional accounts. You will own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker’s business value. This includes skillfully navigating complex customer organizations to build deep rapport and trust with senior leadership, understanding their mission-critical milestones and strategic objectives.

You will proactively assess and diagnose customer challenges, developing comprehensive mitigation plans to prevent churn and elevate the overall customer experience through seamless cross-functional collaboration. Furthermore, you will continuously reinforce and improve Customer Success processes, always seeking to go above and beyond in every interaction, both externally with clients and internally with our teams. You will serve as a vital conduit, ensuring our customers’ voices are heard and their evolving needs are met with innovative solutions.

The Skills You'll Have

Core Customer Success Manager skills:

+ Manage a diverse portfolio of enterprise accounts, applying high-touch engagement models that drive strong relationships and help customers realize measurable value from the platform.

+ Create and execute impactful account and success plans, demonstrating a strong customer-first mindset and ensuring customers achieve clear business value from their investment.

+ Collaborate with Renewals and Sales counterparts to share customer health insights and influence positive renewal outcomes for six- and seven-figure contracts.

+Develop a deep understanding of your book of business to anticipate risks, remove blockers, and proactively guide customers toward successful outcomes.

+ Build trusted relationships with key stakeholders, positioning yourself as a strategic advisor and strong advocate for your customers internally.

Improving customer experience and satisfaction, including stakeholder management:

+ Fostered deep customer relationships through working in a 'high-touch' engagement model

+ Engages effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences.

+ Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions.

+ Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction.

+ Quickly builds and establishes strong, trusted relationships with Business Sponsors and Economic Buyers.

Demonstrating 'Business Value Realisation' (BVR), and contract value:

+ Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives.

+ Clearly articulate how you identified value, how it aligned to a customer's overall business objectives, and how it was delivered and measured.

+ Creates jointly-owned success plans with customers and validates business value with customer executives.

+ Builds out Success Stories and collaborates with Marketing to publish these with clients, showcasing impact.

+ Generates public endorsements from clients, serving as powerful advocates for Sitetracker's solutions.

Technical Aptitude:

+ Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations.

+ Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs.

+ Proficient in using modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks.

+ Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes.

Within 90 Days, You'll:

Successfully create and initiate success & account plans for your assigned portfolio of US accounts, aligning with customer and Sitetracker objectives.
Begin to deeply engage with senior customer leadership across your region, building initial rapport and understanding their critical business drivers and strategic vision.
Proactively assess and diagnose initial customer issues, collaborating with cross-functional teams to formulate and implement actionable mitigation plans.

Within 180 Days, You'll:

Consistently execute and refine your success & account plans, actively demonstrating tangible ROI and business value to customers through clear metrics and outcomes.
Expertly navigate complex customer organizations, turning detractors into champions and driving internal cross-functional improvements that enhance the customer experience.
Proactively identify and champion opportunities for customer experience enhancement, adoption, and retention, becoming a vocal advocate for customer needs within Sitetracker.

Within 365 Days, You'll:

Consistently drive retention and expansion across your entire US portfolio, significantly contributing to Sitetracker's growth through strong renewals and increased platform utilization.
Solidify your position as a trusted advisor for senior customer leadership, influencing their long-term strategy and ensuring Sitetracker is an indispensable partner.
Shape and optimize Customer Success practices within the US region, contributing directly to Sitetracker's global CS operational excellence and market leadership.

$150,000 - $160,000 a year

The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

150,000-160,000 base salary + 20% bonus plan

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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senior technical advisor jobs in austin, tx

Senior Customer Success Manager

Senior Systems Engineer (MSP L3)

Senior Technical Recruiter

Digital Strategy Consultant (Services Team)

Senior System Engineer

Senior Field Application Engineer - Interconnects (REMOTE)

Senior Technical Product Manager

Data and Analytics Senior Advisor

Senior Customer Success Manager

Customer Success Manager - Moveworks

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Senior Client Success Manager

Senior Recruiter, Software

Program Specialist VI

Senior Consultant, Client Success

Senior EHS Program Manager (AMER)

Executive Sourcing Recruiter - Supporting Ford - (Remote)

Senior Solutions Consultant, Retail (SC3)

Senior Customer Success Manager

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