Top 2353 Service delivery manager Jobs in Austin, Tx

Hub Manager I
Yzer Last Mile LLC —Austin, TX
- $56,000 - $70,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- Health insurance
4d
Area Manager
The Parking Spot —Austin, TX
- $85,000 - $90,000 a year
- Full-time
- English
- Mid-level
- CDL
- Paid holidays
- Health insurance
5d
Customer Service and Route Delivery Representative- North Austin
Dealer Industries —Austin, TX
- $24 - $27 an hour
- Weekends as needed
- Clean driving record
- Dealership
- Hazmat Endorsement
- Health insurance
- Dental insurance
Quick Apply
5d
Operations Manager
Hubbard Express Air Freight And Delivery LLC —Austin, TX
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Team management
- Warehouse
- Health insurance
- Paid time off
Quick Apply
Warehouse Manager
Wild Leaf Holdings U.S. LLC —Austin, TX
- $90,000 - $95,000 a year
- Full-time
- Basic math
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Delivery Project Manager
Applied Materials —Austin, TX
- $88,000 - $121,000 a year
- Full-time
- Bachelor's degree
- Travel
- Senior level
Telephonic Nurse Care Manager
Advanced Monitored Caregiving Inc. —Austin, TX
- $78,000 - $90,000 a year
- Full-time
- Remote
- 3 years
- Home Health
- Ability to sit for extended periods
Project Manager, Enterprise Merchandise
Quince —Austin, TX
- $65,000 - $75,000 a year
- Remote
- Background check
- Mid-level
12d
Remote Customer Care Specialist
Integral Care —Austin, TX
- $21.66 an hour
- Full-time
- Remote
- Clean driving record
- High school diploma or GED
- Driver's License
- Mileage reimbursement
- Disability insurance
13d
IT Service Delivery & Support Manager
Health & Human Services Comm —Austin, TX
- $5,098.66 - $6,701.75 a month
- Online Application
- Computer Science
- Salesforce
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
10h
Customer Success Manager - Cisco
SHI International Corporation —Austin, TX
- $100,000 - $200,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Contracts Manager
Headlands Research —Austin, TX
- $95,000 - $115,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Health savings account
- Disability insurance
Quick Apply
Regional Business Services Manager
Health & Human Services Comm —Austin, TX
- $5,425.33 - $8,886.17 a month
- Online Application
- Writing skills
- Office
- High school diploma or GED
- Health insurance
- Opportunities for advancement
Quick Apply
Senior Delivery Manager
Johnson Brothers - Maverick of Texas —Austin, TX
- Full-time
- Travel
- Mentoring
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
10d
Senior Product Manager, Service Delivery
LawnStarter —Austin, TX
- $140,000 - $170,000 a year
- Full-time
- Remote
- Conflict management
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Contact Center Manager
Teacher Retirement System of Texas —Austin, TX
- $89,286 - $111,608 a year
- Extended hours
- Spanish
- Doctoral degree
- Writing skills
7d
IT Service Delivery Manager
Computer Aid, Inc. —Austin, TX
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Supervising experience
- Health insurance
- Dental insurance
Sr. Manager, Client Success
Luxury Presence —Austin, TX
- $120,000 - $160,000 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Recruiting
Quick Apply
Delivery Manager
Health & Human Services Comm —Austin, TX
- $5,797.66 - $6,932.58 a month
- Online Application
- Computer science
- Computer Science
- Writing skills
- Health insurance
- Opportunities for advancement
Quick Apply
Project Coordinator, Creative Services
Nutrabolt —Austin, TX
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Health insurance

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Hub Manager I

Yzer Last Mile LLC
Austin, TX

Apply Now

Job Details

Full-time
$56,000 - $70,000 a year
4 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Incident investigation techniques for hazard identification
Operational analysis
Performance improvement leadership
Resource allocation (project management tasks)
Road transportation operations
Process audits
Distribution operations staff productivity improvements
Employee grievance management
Team leadership
Coaching
Staff scheduling
Customer satisfaction tracking
Operations coordination planning
Warehouse staffing
Workplace dispute resolution
Vehicle optimization (delivery efficiency)
Warehouse management system
Team scheduling
Contract performance monitoring
Performance feedback (performance evaluation method)
Metrics Reporting
Mid-level
Incident Escalation
Internal investigations
Trend analysis
Fleet compliance management
Fleet management
Dispatching
Disciplinary action management
Hiring

Full Job Description

Yzer is seeking Hub Manager to oversee daily operations of a last-mile delivery, ensuring accurate sorting, dispatch, and on-time delivery of all packages within the assigned service area. This role provides leadership to delivery drivers and hub staff, manages performance metrics, and ensures compliance with all safety, quality, and operational standards. The Hub Manager is responsible for workforce scheduling, inventory and package flow management, resource planning, and maintaining a high-performance, customer-focused culture. They serve as the primary point of accountability for operational excellence, problem resolution, process improvements, and maintaining a clean, safe, and efficient hub environment. The role requires strong leadership, communication, and decision-making skills in a fast-paced, high-volume delivery environment.

Job Responsibilities:

Operational Leadership

Manage daily hub operations, including inbound package receipt, sortation, routing, staging, dispatch, and end-of-day reconciliation.

Ensure packages are processed accurately and dispatched on schedule to meet delivery expectations and SLAs.

Oversee the duty assignment process while maintaining compliance with IC contract guidelines and business rules.

Maintain operational readiness, hub organization, and adherence to company safety and quality standards.

Team Management

Lead and manage warehouse staff.
Conduct hiring, scheduling, training, coaching, and performance evaluations.
Address employee concerns, enforce company policies, and administer corrective actions when necessary.
Foster a positive, productive, and safety-focused work environment.

Independent Contractor Management

Serve as the primary point of contact for Independent Contractors regarding operational expectations, routes, and performance metrics.
Ensure ICs receive accurate manifests, route information, and necessary operational communications.
Monitor IC service performance, including on-time delivery, scan compliance, and customer satisfaction.
Address performance or service-level concerns through contract-based feedback, performance improvement discussions, and adherence to non-employee engagement guidelines.
Maintain strict compliance with the IC model—no direction, control, or behavior inconsistent with contractor relationships.

Performance & Quality Control

Track and manage operational KPIs such as on-time delivery rate, exception volume, scan compliance, and productivity metrics.
Implement process improvements to increase efficiency and reduce errors.
Investigate and resolve delivery issues, escalations, and customer-impacting incidents.
Ensure all packages are processed accurately and exceptions are handled quickly and correctly.

Safety & Compliance

Enforce all DOT, OSHA, and company safety standards within the hub and during delivery operations.
Conduct safety briefings, audits, and incident investigations.
Ensure proper maintenance and inspection of company vehicles and equipment.

Communication & Coordination

Serve as the primary operational point of contact for corporate operations, logistics partners, and internal departments.
Communicate daily expectations, volume updates, and operational priorities to the team.
Collaborate with regional leadership to align goals, staffing, and strategic initiatives.

Problem Solving & Decision Making

Respond quickly to operational disruptions such as staffing shortages, delivery delays, weather impacts, equipment issues, and package anomalies.
Make real-time decisions that maintain service quality and minimize customer impact.
Use data to identify trends, root causes, and opportunities for improvement.

Qualifications:

3+ years of operations, logistics, or transportation management experience.
Prior experience working with Independent Contractors, vendors, or 1099 delivery partners.
Understanding of last-mile routing, delivery operations, and DOT/OSHA guidelines.
Ability to work flexible hours including early mornings, evenings, weekends, and peak seasons.

Preferred

Experience in parcel delivery, gig-economy logistics, or e-commerce distribution.
Experience using TMS/WMS delivery or fleet management systems.
Safety, compliance, or logistics certifications.

Skills:

Strong leadership skills with the ability to manage frontline teams in a fast-paced environment.
Strong analytical abilities and comfort managing KPIs and operational data.
Excellent communication, organization, and conflict management skills

Physical Requirements/Work Environment

The work environment and physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to lift up to 50 lbs. and move packages as needed.

Ability to stand, walk, and work in a warehouse environment for extended periods.

Ability to work in varied weather conditions and physical environments.

Total Compensation Package:

Competitive Wages & Paid Time Off.

401k starting Day One.

Medical, Dental, & Vision Insurance with Optional HSA.

Supplemental health insurance.

Opportunities for Career Growth

Equal Employment Opportunity:

Yzer is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations:

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please reach out to [email protected]

Apply Now

Refine Your Search

service delivery manager jobs in austin, tx

Hub Manager I

Area Manager

Customer Service and Route Delivery Representative- North Austin

Operations Manager

Warehouse Manager

Service Delivery Project Manager

Telephonic Nurse Care Manager

Project Manager, Enterprise Merchandise

Remote Customer Care Specialist

IT Service Delivery & Support Manager

Customer Success Manager - Cisco

Contracts Manager

Regional Business Services Manager

Senior Delivery Manager

Senior Product Manager, Service Delivery

Contact Center Manager

IT Service Delivery Manager

Sr. Manager, Client Success

Delivery Manager

Project Coordinator, Creative Services

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