Top 1620 Support specialist Jobs in Austin Tx

Client Support Specialist
Ontic Technologies —Austin, TX
- $65,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health savings account
- Health insurance
Civil Construction & Concrete Quality Assurance Specialist - Project Based
Kwest Group —Austin, TX
- $100,000 a year
- Weekends as needed
- Clean driving record
- Heavy lifting
- Pass drug screening
- Employee stock ownership plan
Quick Apply
AT&T Customer Specialist
Valley Solutions —Austin, TX
- $48,500 - $58,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Professional development assistance
- Flexible schedule
Quick Apply
8d
Korean bilingual Accounting Specialist
UIBS USA LLC —Hutto, TX
- $55,000 - $60,000 a year
- Overtime
- No experience needed
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
Cornea Specialist Ophthalmologist Austin, Texas
Curative —Austin, TX
- $350,000 - $500,000 a year
- Full-time
- Spanish
- Surgery
- Clinic
- Paid time off
Quick Apply
Accounting/Billing Specialist
Confidential —Austin, TX
- $20 - $24 an hour
- Full-time
- Background check
- Dealership
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
10d
Accounting Operations Specialist
BodySpec —Austin, TX
- $30 an hour
- Full-time
- Mid-level
- Office
- QuickBooks
- Profit sharing
- Health insurance
Quick Apply
Medical Front Office Specialist
Diagnostic Pain Center —Austin, TX
- $19.50 - $23.00 an hour
- Full-time
- Bilingual
- Spanish
- Writing skills
- Paid training
- Disability insurance
Quick Apply
GIS Specialist
Carlson, Brigance & Doering, Inc. —Austin, TX
- $30 - $40 an hour
- Full-time
- Computer Science
- Mid-level
- SQL
- Health savings account
- Health insurance
Quick Apply
1d
Operations Specialist(English-Korean Bilingual)
Global Integrated Logistics & Freight Solutions Company —Austin, TX
- $37,440 - $41,600 a year
- Full-time
- Microsoft Excel
- English
- In-person
Quick Apply
Subcontractor Prequalification Specialist
Harvey Cleary —Austin, TX
- Full-time
- OSHA
- Construction site
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
SIGINT Operation Support Specialist
CACI —Austin, TX
- $67,800 - $142,200 a year
- Full-time
- Up to 50% travel
- 5 years
- Bachelor of Science
- Health insurance
Carrier Payables Specialist
INSURICA, Inc. —Austin, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Equine Specialist | Riding Lesson Coordinator
Texas Riding Inc. —Austin, TX
- $18 an hour
- Part-time
- Background check
- Mid-level
- Mentoring
Quick Apply
Client Relations Specialist
Private EMS Company —Austin, TX
- From $40,000 a year
- Full-time
- Background check
- Skilled nursing facility
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
ECMO Specialist
Ascension —Austin, TX
- Full-time
- RN License
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Vehicle Acquisition Specialist - Subaru of Georgetown
CONTINENTAL AUTO GROUP —Georgetown, TX
- $20 an hour
- Full-time
- 18 years or older
- Dealership
- Driver's License
- Paid training
- Paid parental leave
Retail Merchandising Field Specialist
Channel Partners —Bee Cave, TX
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- 401(k)
Program Specialist II or V, Educational Resource Clinician, MHY, Pos.#442, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $26.68 an hour
- Weekends as needed
- LMFT
- Clean driving record
- Psychiatry
- Mileage reimbursement
- Loan repayment program
Carrier Payables Specialist
INSURICA, Inc. —Austin, TX
- $60,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math

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support specialist jobs near austin tx

Client Support Specialist

Ontic Technologies -
Austin, TX

Apply Now

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Work from home stipend
Internet reimbursement
Stock options
Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Cell phone reimbursement
Parental leave
Vision insurance

Qualifications

Jira
Knowledge management
Google Workspace
Elasticsearch
Google Sheets
Operating systems
Bug Tracking (Quality assurance practices)
Zoom
Slack
Bug Reporting (Quality assurance practices)
Metrics Reporting
Mid-level
3 years
Managing clients in a customer support role
Collaboration with product development teams
AWS
Video conferencing software
Log analysis tools
SaaS platforms
Customer support ticket management
Desktop applications
Collaborative technology platforms
Customer service knowledge base
Experience with SaaS (as product category for technical sales engineers)
CRM system proficiency
Video conferences (communication methods)
Defect tracking tools
AI-driven automation
Online help documentation
SaaS

Full Job Description

OverviewApplication

Who We Are

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.

Who You Are

An intensely organized and detail oriented candidate with exceptional communication skills. Comfortable working proactively and as part of a team in a remote environment. Tech savvy, possessing a troubleshooting aptitude, along with the ability to grasp and self instruct on complex concepts.

You'll spend most of your time interacting directly with clients and ensuring that they have an amazing experience using the Ontic platform! Daily tasks include resolving incoming issues and proactively engaging users before an issue arises. This role will serve as the technical liaison between Success and Product, serving as the voice of the client to make our product better.

Responsibilities

Maintain and respond to support/task tickets in Ontic's help desk system
Responsible for owning a wide variety of client requests from start to finish while ensuring key stakeholders are consistently updated with relevant information
Create and improve internal and external support documentation
Act as a liaison between clients and development, when necessary, to resolve difficult technical issues faced by our clients
Report on metrics related to client issues, themes, bug closure rate, and SLAs
Work cross-functionally with Client Success Managers, Product Managers, and development teams to deliver exceptional service, and ensure we are exceeding client expectations
Be a client-facing representative of Ontic and ensure professionalism, actively listening and understanding the needs of our clients, and ensuring a solution-oriented mindset
Assist in updating our client knowledge portal

Preferred Qualifications

3-5 years of experience providing Software support and/or Onboarding services across various desktop and mobile operating systems in a fast paced, browser based platform SaaS organization
Expert at managing support ticket queues and responsible for driving client requests to a timely resolution
Knowledge of AI-native support practices using LLMs and automation tools to improve ticket resolution, knowledge retrieval, customer communication, and operational efficiency.
Familiarity interacting with new and existing clients and managing client data
Has the experience to demonstrate a positive and approachable demeanor while maintaining empathy in client interactions
Ability to work cross-functionally with other Ontic teams
Experience working with offshore teams
Experienced in data analysis and product documentation
Experience working with:
- Help Desk ticketing systems (Freshdesk)
- Issue tracking software (Jira)
- CRM software (Salesforce)
- Spreadsheet software (Excel, Google Sheets)
- Office tools (G Suite, Zoom, Slack)
Bonus Points for knowledge/understanding of:
- IT/Networking
- HTML/web design
- Database structure
Experience in technical troubleshooting on SaaS-based platforms, along with understanding of AWS and Google Cloud environments, would be a plus
Experience with Elastic search and log monitoring is a plus

This role is based out of our Austin, TX office and follows a hybrid schedule.

Work Schedule : Ability to work in overlap with U.S. time zones, including weekend support, while maintaining a 5-day shift-based schedule (Wednesday - Sunday)

Ontic Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly company ME (mental escape) days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at [email protected] or call (512) 572-7400

Compensation Range: $65K - $75K

Apply for this Job

Location

Austin, Texas, United States

Employment Type

Full time

Location Type

Hybrid

Department

EngineeringClient Support

Compensation

$65K – $75K • Offers Bonus

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes a bonus plan, equity, benefits, and other opportunities at Ontic. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Apply Now

Refine Your Search

support specialist jobs in austin tx

Client Support Specialist

Civil Construction & Concrete Quality Assurance Specialist - Project Based

AT&T Customer Specialist

Korean bilingual Accounting Specialist

Cornea Specialist Ophthalmologist Austin, Texas

Accounting/Billing Specialist

Accounting Operations Specialist

Medical Front Office Specialist

GIS Specialist

Operations Specialist(English-Korean Bilingual)

Subcontractor Prequalification Specialist

SIGINT Operation Support Specialist

Carrier Payables Specialist

Equine Specialist | Riding Lesson Coordinator

Client Relations Specialist

ECMO Specialist

Vehicle Acquisition Specialist - Subaru of Georgetown

Retail Merchandising Field Specialist

Program Specialist II or V, Educational Resource Clinician, MHY, Pos.#442, Corpus Christi, TX

Carrier Payables Specialist

I want to receive the latest job alert for support specialist in austin tx

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