Top 28 Customer support & client services occupations Jobs in Baltimore, Md

Case Manager – SNAP Employment & Training Grant
Baltimore City Community College —Baltimore, MD
- $23 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Associate's degree
Business Intelligence Platform Developer
US Social Security Administration —Woodlawn, MD
- $121,785 - $158,322 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
IT Specialist (SysAdmin) - DHA
US Social Security Administration —Woodlawn, MD
- $121,785 - $158,322 a year
- Online Application
- Background check
- Word processing
- Writing skills
- Flextime
Supervisory Information Technology Specialist
US Centers for Medicare & Medicaid Services —Woodlawn, MD
- $169,279 - $197,200 a year
- Part-time
- Background check
- Pass drug screening
- Office
4d
IT Specialist (Project Coordinator)
US Social Security Administration —Woodlawn, MD
- $121,785 - $187,093 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Flextime
Cloud Systems Administrator
US Social Security Administration —Woodlawn, MD
- $111,147 - $158,322 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
Information Technology Specialist (Systems Administration)
US Joint Activities —Fort Meade, MD
- $121,785 - $166,440 a year
- Overtime
- Hybrid work
- Background check
- Engineering
- Pass drug screening
5d
UX Practitioner - DHA
US Social Security Administration —Woodlawn, MD
- $102,415 - $158,322 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Flextime
HIT Integration Developer
US Social Security Administration —Woodlawn, MD
- $143,913 - $197,200 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- System design
- Flextime
Data Scientist
US Social Security Administration —Woodlawn, MD
- $143,913 - $187,093 a year
- Online Application
- Background check
- Pass drug screening
- System design
- Flextime
COBOL Developer
US Social Security Administration —Woodlawn, MD
- $143,913 - $197,200 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- System design
Cloud/Infrastructure Technician - DHA
US Social Security Administration —Woodlawn, MD
- $111,147 - $158,322 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- System design
- Flextime
Lead Transportation Finance Manager
US Federal Highway Administration —Baltimore, MD
- $121,785 - $158,322 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Office
2d
Solutions Architect
US Social Security Administration —Woodlawn, MD
- $143,913 - $197,200 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Flextime
Diplomatic Sales Representative
Carisam —Baltimore, MD
- Full-time
- Microsoft Outlook
- Marketing
- Ability to walk for extended periods
Quick Apply
Data Solutions Developer
US Social Security Administration —Woodlawn, MD
- $143,913 - $187,093 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- System design
- Flextime
Data Solutions Developer-DHA
US Social Security Administration —Woodlawn, MD
- $121,785 - $158,322 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
Node-React Full Stack Web Application Developer
US Social Security Administration —Woodlawn, MD
- $121,785 - $197,200 a year
- Online Application
- Background check
- Azure
- Pass drug screening
- Flextime
Cloud/Infrastructure Engineer - DHA
US Social Security Administration —Woodlawn, MD
- $107,446 - $139,684 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Windows
IT Specialist (Enterprise Data Architect) - DHA
US Social Security Administration —Woodlawn, MD
- $143,913 - $187,093 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Mid-level

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Case Manager – SNAP Employment & Training Grant

Baltimore City Community College -
Baltimore, MD

Apply Now

Job Details

Part-time
$23 an hour

Qualifications

High school diploma or GED
Individual case management in social services

Full Job Description

About Baltimore City Community College

Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

Based on the annual unduplicated credit and non-credit headcount for FY 2023.

Description/Job Summary

The Case Manager for the SNAP Employment & Training (E&T) Grant is responsible for providing comprehensive case management services to SNAP recipients participating in the E&T program. This role supports participants in achieving self-sufficiency through employment, education, and training opportunities. The Case Manager will assess client needs, develop individualized service plans (IEP), coordinate supportive services, and track progress to ensure successful outcomes in alignment with grant requirements.

Responsibilities/Duties

Conduct intake assessments to determine participant eligibility in the SNAP E&T program and identify employment and training needs.
Develop and implement Individual Employment Plans (IEPs) tailored to each participants’ goals and barriers documents activity CMS in WORKS Program.
Provide ongoing case management, including career counseling, job readiness coaching, and referrals to training or education programs.
Maintain regular contact with participants to monitor progress, provide encouragement, and adjust plans as needed.
Collaborates with internal teams and external partners (e.g., training providers employers. social service agencies) to coordinate services and resources.
Ensure accurate and timely documentation of all participants interactions and services in the Works Program case management system.
Track and report outcomes in accordance with SNAP E&T grant guidelines and performance metrics in the WORKS PROGRAM.
Participate in staff meetings, training sessions, and professional development activities.
Maintain confidentiality abd adhere to all federal, state and organizational policies and procedures.
Other duties as assigned to achieve WDCE program measures

Required Qualifications

Education:

High School Diploma or GED

Experience:

Case management experience in workforce development or human services

Preferred Qualifications

Associate’s degree
Two (2) years of customer service and or case management experience.

Knowledge, Skills, & Abilities

Workforce development principles—understanding career pathways, industry certifications, credentialing standards, and training program structures.
Supportive services policies—knowledge of barriers to employment (transportation, childcare, housing, financial hardship) and resources available to address them.
Adult learning and student engagement strategies relevant to occupational training environments.
Labor market information (LMI)—awareness of high demand occupations, employer expectations, and regional workforce trends.
Documentation and compliance requirements for grants, funders, and institutional reporting (e.g., attendance tracking, outcomes documentation, case notes).
FERPA and confidentiality regulations for handling student information.
Basic understanding of occupational training fields (terminology, expectations, certification requirements), even if not a subject matter expert
Case management and advising skills—intake, assessment, service planning, follow up, and progress monitoring.
Strong written and verbal communication, including professional emails, documentation, and student interactions.
Critical thinking and problem solving to help students address academic, personal, and logistical barriers.
Time management and organizational skills to manage caseloads, deadlines, and documentation requirements.
Conflict resolution and de escalation for addressing student concerns constructively.
Technology proficiency, including:
Student information systems (SIS)
Learning management systems (LMS such as Canvas or Blackboard)
Case management or CRM software i.e. WORK Program
Microsoft Office Suite
Data tracking and reporting, including maintaining accurate case notes and performance metrics, activities and attendance in Works Program.
Build rapport and trust with a diverse student population, including adult learners, first generation students, and individuals facing multiple barriers.
Assess student needs holistically, including academic readiness, socio emotional needs, and wraparound service requirements.
Collaborate with training providers, instructors, and workforce partners to support student progress and resolve issues.
Motivate and encourage students through challenges in long or intensive training programs.
Adapt communication styles to meet students where they are—professionally, culturally, and educationally.
Maintain composure and professionalism in stressful or fast paced environments.
Work independently and within a team, balancing autonomy with institutional processes and collaboration.
Exercise sound judgment when handling sensitive information or high stakes student situations.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

BCCC is committed to providing a workplace free from discrimination or harassment. We expect every member of the BCCC community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.

To request an accommodation during the application or interview process, please email
[email protected].

For technical assistance, please contact NEOEDs Applicant Support Line at 855-524-5627 or Email: [email protected] if your needing help with your online applicant account. Applicant Support is available between 6 a.m. - 5 p.m. Pacific Time, Monday through Friday.

Apply Now

Refine Your Search

customer support & client services occupations jobs in baltimore, md

Case Manager – SNAP Employment & Training Grant

Business Intelligence Platform Developer

IT Specialist (SysAdmin) - DHA

Supervisory Information Technology Specialist

IT Specialist (Project Coordinator)

Cloud Systems Administrator

Information Technology Specialist (Systems Administration)

UX Practitioner - DHA

HIT Integration Developer

Data Scientist

COBOL Developer

Cloud/Infrastructure Technician - DHA

Lead Transportation Finance Manager

Solutions Architect

Diplomatic Sales Representative

Data Solutions Developer

Data Solutions Developer-DHA

Node-React Full Stack Web Application Developer

Cloud/Infrastructure Engineer - DHA

IT Specialist (Enterprise Data Architect) - DHA

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