Why Choose Suddath to “Move” your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!
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A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
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Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
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Paid Time Off (PTO) and paid company holidays
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A tuition reimbursement plan where employees are encouraged to continue their education and development
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For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
SUMMARY
The Account Manager is responsible for managing client relationships and supporting the overall customer experience for assigned accounts. Serving as the primary point of contact, this role partners with operational teams and key stakeholders to ensure alignment with client expectations, facilitate effective communication, resolve issues, and promote long-term customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Serve as the primary point of contact for assigned client accounts, building strong relationships and ensuring a positive overall customer experience.
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Develop and maintain a thorough understanding of client requirements, operational expectations, and business objectives.
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Partner closely with operational leaders and support teams to ensure service delivery remains aligned with client expectations and contractual obligations.
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Facilitate clear communication between clients and internal stakeholders to promote collaboration, transparency, and timely resolution of issues.
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Participate in regular client meetings and business reviews to discuss service performance, priorities, challenges, and opportunities for improvement.
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Monitor account performance and customer feedback, identifying trends and opportunities to enhance service quality and overall client satisfaction.
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Proactively address client concerns and coordinate resources across the organization to resolve issues effectively and minimize operational disruptions.
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Support the implementation of new initiatives, process improvements, and operational changes affecting assigned accounts.
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Maintain accurate account documentation, action plans, meeting notes, and performance reporting.
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Prepare and present client-facing reports and performance updates, ensuring stakeholders remain informed of progress and key initiatives.
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Act as an advocate for the customer by communicating client priorities, concerns, and feedback to internal teams.
QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field preferred; plus 3–5 years of experience in account management, client services, customer experience, operations support, or a related field. Equivalent combination of education and experience will be considered.
Knowledge, Skills, and Abilities:
Knowledge of account management, customer service, and client relationship management practices. Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. Ability to manage multiple client accounts, prioritize competing demands, and follow through on commitments in a fast-paced environment. Strong communication, problem-solving, and relationship-building skills, with the ability to work effectively with clients and cross-functional teams. Detail-oriented with the ability to analyze account performance, identify service issues, and support resolution efforts. Demonstrated ability to coordinate activities, maintain accurate documentation, and communicate effectively with stakeholders at all levels. Strong organizational and time management skills with a focus on customer satisfaction and continuous improvement.
PHYSICAL/ENVIRONMENTAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity Level:
While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, see clearly and talk or hear. The employee must occasionally lift and/or move up to 10 pounds unassisted.
Working Conditions:
Noise level in the work environment is usually moderate. Work is performed climate-controlled environment in an office setting with adequate ventilation.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
