General Manager
The Heritage Downtown | Walnut Creek, California
Salary: $120,000 to $135,000 + Performance Bonus
Lead One of Northern California's Premier Independent Living Communities
The Heritage Downtown is seeking an accomplished General Manager to lead every aspect of operations at our luxury Independent Living community in Walnut Creek, California.
This is an opportunity for an experienced executive who understands how to successfully operate a full-service community where hospitality, resident satisfaction, financial performance, employee engagement, regulatory compliance, and operational excellence all work together.
We are looking for a proven General Manager who has successfully led complex operations with multiple departments, significant budgets, and diverse teams. The ideal candidate is equally comfortable reviewing financial statements in the morning, coaching department leaders throughout the day, interacting with residents during lunch, and resolving operational challenges before leaving for the evening.
This is a highly visible leadership position for someone who leads from the front, makes sound business decisions, develops strong managers, and takes complete ownership of the operation.
About The Heritage Downtown
The Heritage Downtown is an upscale Independent Living community located in the heart of Walnut Creek, California.
Our community provides a luxury lifestyle through exceptional hospitality and personalized service, including:
- Restaurant-style dining
- Concierge services
- Resident transportation
- Activities and wellness programming
- Housekeeping
- Maintenance
- Resident services
- Hospitality-focused living
Our mission is simple:
Deliver an exceptional living experience for our residents while building a culture of excellence for our employees.
The Opportunity
The General Manager has full operational responsibility for the community.
This position oversees every department and every aspect of daily operations, ensuring the property consistently operates at the highest standards of service, safety, financial performance, and resident satisfaction.
This is not a corporate office position.
The successful candidate will spend significant time throughout the community, supporting department leaders, interacting with residents, identifying opportunities for improvement, coaching employees, solving problems, and ensuring operational excellence every day.
Key Responsibilities
The General Manager is responsible for leadership across all operational areas, including:
- Resident experience and satisfaction
- Dining services and hospitality operations
- Maintenance and facility operations
- Housekeeping
- Concierge and front desk operations
- Transportation services
- Activities and resident programming
- Human Resources and employee development
- Budgeting and financial performance
- Vendor management
- Risk management and regulatory compliance
- Capital improvement projects
- Strategic planning
- Occupancy and retention initiatives
- Operational systems and continuous improvement
The General Manager serves as the primary operational leader for the community and is accountable for overall performance.
What Success Looks Like
The successful candidate will:
- Build and lead high-performing department managers
- Foster a culture of accountability, professionalism, and teamwork
- Deliver exceptional resident satisfaction and hospitality
- Maintain a strong, visible leadership presence throughout the community
- Improve operational efficiency and consistency across every department
- Manage budgets, financial reporting, forecasting, and expense controls
- Coach, mentor, and develop future leaders
- Make data-driven operational decisions
- Build strong relationships with residents, families, employees, vendors, and ownership
- Establish measurable performance expectations and hold teams accountable
- Continuously improve systems, processes, and overall community performance
Required Experience
We are specifically seeking candidates who have successfully served as a General Manager, Executive Director, Regional Manager, or comparable senior operational leader with responsibility for multiple departments and overall business performance.
The ideal candidate has demonstrated experience overseeing:
- Financial management and budgeting
- Profit and loss accountability
- Staffing, recruiting, and employee development
- Operations management
- Customer or resident satisfaction
- Facility management
- Vendor negotiations and contract management
- Safety and regulatory compliance
- Strategic planning
- Process improvement
- Department leadership
- Performance management
This position requires someone who understands how all operational departments work together and has successfully led them as one integrated business.
Qualifications
- Minimum five years of General Manager or senior executive leadership experience
- Experience managing multiple departments within a service-oriented organization
- Strong financial acumen, including budgeting, forecasting, financial reporting, and expense management
- Proven history of improving operational performance
- Excellent leadership, communication, and interpersonal skills
- Strong organizational and decision-making abilities
- Ability to balance strategic leadership with hands-on operational involvement
- Bachelor's degree preferred
Industries We Welcome
Senior living experience is highly valued but is not required.
We welcome experienced General Managers from:
- Independent Living Communities
- Senior Living
- Luxury Hotels and Resorts
- Country Clubs
- Private Clubs
- Luxury Residential Communities
- Hospitality Operations
- High-end Residential Property Management
- Multi-department Service Organizations
Our priority is finding an exceptional operator with a demonstrated record of leading complex organizations.
The Leader We Are Looking For
We are looking for a leader who naturally takes ownership.
Someone who is comfortable making decisions, developing people, improving systems, and holding teams accountable.
Someone who understands that operational excellence comes from discipline, consistency, strong leadership, and attention to detail.
Someone who enjoys being visible throughout the community rather than managing from behind a desk.
Most importantly, we are seeking a General Manager who understands that every department contributes to the resident experience and has the experience to successfully lead them all.
Compensation & Benefits
- $120,000 to $135,000 annual salary
- Performance-based bonus opportunity
- Medical, dental, and vision insurance
- Paid time off
- Professional development opportunities
- Opportunity to lead one of Northern California's premier Independent Living communities
- Supportive ownership committed to operational excellence
Apply Today
If you are an experienced General Manager with a passion for operational excellence, team development, financial accountability, and delivering exceptional service, we encourage you to apply.
If you have successfully led complex, multi-department operations and are ready to make a lasting impact within a premier Independent Living community, we would welcome the opportunity to speak with you.
Job Type: Full-time
Pay: $125,000.00 - $140,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Senior Management: 5 years (Required)
Ability to Relocate:
- Walnut Creek, CA 94596: Relocate before starting work (Required)
Work Location: In person
