Description:
Weekend availability is a requirement of this position.
Benefits of working for us!
Full-time employees:
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Employer paid, employee Medical, Vision, Dental, Life Insurance.
Full-time & Part-time (20+ hours per week) employees:
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Supplemental insurance options
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Paid time off + Paid holidays
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Additional $1.00 per hour when working on Sundays
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Additional $0.25 per hour when working before 7AM or after 7PM
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100% ESOP (Employee Stock Ownership Plan)
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401(K) retirement plan w/ employer match up to 5%
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20% Employee only discount
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And more!
Summary/Objective
This position is responsible for sales generation, product preparation, food safety, quality control, work safety, and merchandising. This position also educates and assists with specialty bakery orders and standard items.
Position Responsibilities (Include, but not limited to)
Product Management
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Participate in verifying costs of goods and maintaining positive store-level vendor relations.
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Consistently achieve all food preparation guidelines, ensuring quality and freshness.
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Process all mis-picks, damaged goods, and credits within established guidelines and report information to the Bakery Lead.
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Comply with stocking standards that ensure high product quality. Incorporate cleaning with stocking and rotation requirements.
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Alert the Bakery Lead of incorrect billing issues.
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Participate in quarterly physical inventory, more often if needed.
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Assist with arranging and wrapping bakery products to place in the display cases that create an interesting marketplace, strive to develop displays that pique customer interest and impact buying trends.
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Ensure the display cases are fully stocked with fresh baked goods.
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Assist bakers with baking tasks such as measuring ingredients, mixing dough, interpreting recipes, etc.
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Assist the Bakery Lead with ensuring effective informational and price point signing is posted for all products.
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Assist the Bakery Lead in developing effective product descriptions and establishing correct verbiage for all related signs/materials.
Operations
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Consistently achieve all food/beverage preparation guidelines, including full compliance with established recipe program; ensure prepared food consistency, quality, freshness, and portion control.
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Complete daily activities as assigned or needed. Ensure daily tasks and assignments are accomplished correctly and timely.
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Participate in department and store staff meetings as required.
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Use work-related equipment correctly and under the manufacturer's guidelines.
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Adhere to company guidelines regarding internal and external loss prevention, including risk management, accident prevention/safety awareness, and loss prevention.
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Contribute to a productive, enjoyable work environment for customers and employees.
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Ensure hazardous conditions are promptly and appropriately handled.
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Participate in training and mentoring processes of other team members as needed or assigned.
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Readily accept delegated responsibilities and positively respond to the direction of the Bakery Lead.
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Understand proper customer telephone order procedures and effectively follow department guidelines.
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Perform checker duties within the department as required by business needs.
Customer Service
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Immediately greet all customers with genuine enthusiasm and sincerity. Customize the approach to meet the customer's needs and build rapport. Create customer loyalty through individual service.
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Effectively shifts gears to meet customer needs. Move quickly and easily from greeting to providing product information, up-selling, closing the sale, thanking, and inviting them back. Effectively assess a customer's needs and appropriately suggest product with the opportunity to interact with that product.
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Ensure all phone inquiries are handled with appropriate phone etiquette. Ensure customer service expectations are achieved on a department-wide basis.
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Ensure the department is clean, organized, and customer-friendly.
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Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.
Supervisory Responsibility
Pay Scale
We believe in paying employees fairly for doing work of comparable character in line with the Oregon Equal Pay Act, and we’ve implemented an internal pay scale system based on hours worked.
This position is part of our internal pay scale, which means for every 1040 hours you work, you’ll move to the next level in pay until you reach the maximum of the scale – we call that “Journeyman.” Pretty cool, huh?
Reaching Journeyman is a big deal around here! Yes, it means you’ve reached the top of the pay scale – yay! It also means you’re someone we rely on to go the extra mile. You’re now that person who asks others how you can help, sees areas where you can help without needing to be asked, and the “go-to” person for new employees. We look forward to seeing you reach that goal.
Work Environment
While performing the duties of this job, the employee regularly works in a retail food environment with a diverse population and may be exposed to inclement weather.
Travel
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Some travel may be offered.
Requirements:
Required Education, Skills, and Experience
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Current Food Handlers Permit.
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One (1) year of bakery experience.
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Ability to prioritize multiple tasks simultaneously and produce quality with deadlines. Responds with an appropriate "sense of urgency" when needed.
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Excellent time management and organizational skills.
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Demonstrates a high level of self-motivation, takes initiative, and problem-solving.
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Possess strong knowledge of food safety.
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Excellent customer service and communication skills.
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Proven ability and willingness to interact and perform all job responsibilities professionally.
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Understands and adheres to strict confidentiality guidelines.
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Ability to input and navigate computers and software.
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Proven ability to meet attendance requirements, dependable.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities in this job. Duties, responsibilities, and activities may change at any time, with or without notice.
