Top 140 Authorization representative Jobs in Bethlehem Pa

Customer Service Representative
Shellback Semiconductor Technology, LLC —Coopersburg, PA
- Mid-level
- 3 years
- Product management
- Paid holidays
- Health insurance
Quick Apply
12d
Blended Case Manager
Holcomb Behavioral Health Systems —Easton, PA
- $20 an hour
- Full-time
- Background check
- Mid-level
- Residential
- 403(b) matching
- Disability insurance
Quick Apply
Patient Services Representative
Lehigh Valley Health Network —Easton, PA
- Part-time
- Customer service
- High school diploma or GED
- Clinic
Patient Access Representative - Part Time Days
St. Luke's University Health Network —Easton, PA
- Part-time
- Computer literacy
- High school diploma or GED
- Travel
Patient Service Representative Part-Time/Per Diem
Neighborhood Health Centers of the Lehigh Valley —Easton, PA
- Part-time
- Clinic
- Reliable transportation
- Entry level
Quick Apply
Insurance Verification Specialist / Specialty Billing Representative
Mid Atlantic Retina —Bethlehem, PA
- Overtime
- Mid-level
- Conflict management
- Paid holidays
- Vision insurance
Quick Apply
7d
Office Manager/Assistant to the Director
County of Bucks —Bucks County, PA
- $60,000 - $66,875 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Patient Access Representative (Per Diem)
St. Luke's University Health Network —Allentown, PA
- Part-time
- Computer literacy
- Administrative experience
- High school diploma or GED
Customer Service Representative - Hybrid
Merck KGaA —Allentown, PA
- $26 - $40 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Paid time off
8d
Lead, Network Prior Auth and Referral Specailist
St. Luke's University Health Network —Allentown, PA
- Full-time
- Bilingual
- Surgery
- Computer literacy
6d
Patient Access Representative (Part Time, Days)
St. Luke's University Health Network —Bethlehem, PA
- Part-time
- Computer literacy
- Administrative experience
- High school diploma or GED
Patient Service Representative
Neighborhood Health Centers of the Lehigh Valley —Bethlehem, PA
- Full-time
- Clinic
- Entry level
- 403(b) matching
- Disability insurance
Quick Apply
MEDICAL OFFICE ASSISTANT
OAA Orthopaedic Specialists —Bethlehem, PA
- Spanish
- High school diploma or GED
- Perioperative Care
Quick Apply
Patient Services Representative
HNL Lab Medicine —Allentown, PA
- 8 hour shift
- Customer service
- Computer literacy
- High school diploma or GED
Unit Clerk
Good Shepherd Rehabilitation Network —Center Valley, PA
- 12 hour shift
- CPR Certification
- Hospital
- BLS Certification
Billing Clerk
Good Shepherd Rehabilitation Network —Allentown, PA
- 8 hour shift
- Mid-level
- Office
- 3 years
DISPATCHER
Suburban EMS —Easton, PA
- $20 an hour
- Full-time
- Residential
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Patient Services Representative
Valley Health Partners —Allentown, PA
- Spanish
- English
- High school diploma or GED
- 403(b) matching
- Paid holidays
ED Patient Access Representative (Full Time, Evenings)
St. Luke's University Health Network —Bethlehem, PA
- Full-time
- Computer literacy
- Mid-level
- Administrative experience
Financial Coordinator - Pharmacy
Lehigh Valley Health Network —Allentown, PA
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Prescription drug insurance

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Customer Service Representative

Shellback Semiconductor Technology, LLC -
Coopersburg, PA

Quick Apply

Job Details

12 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer returns handling
Managing clients in a customer support role
Productivity software

Full Job Description

Description:

About SHELLBACK Semiconductor Technology

SHELLBACK Semiconductor Technology is a leading provider of semiconductor capital equipment, technical services, spare parts, and engineering solutions supporting semiconductor manufacturers around the world. Our team is dedicated to delivering responsive service, technical expertise, and operational excellence to some of the industry's most demanding customers.

We are seeking an experienced Customer Service Representative to join our growing team. This position plays a critical role in ensuring customers receive timely communication, accurate order processing, and exceptional support throughout the entire order lifecycle.

Position Summary

The Customer Service Representative serves as the primary point of contact for customers throughout the sales order process. Working closely with Sales, Manufacturing, Planning, Procurement, Logistics, Finance, Technical Support, and Product Management, this role is responsible for coordinating customer requests, processing quotations and orders, maintaining accurate ERP records, and ensuring an outstanding customer experience.

Success in this position requires exceptional organization, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Essential Responsibilities

Customer Support

Serve as a primary contact for customer inquiries via phone and email.
Provide prompt, professional, and accurate responses to customer requests.
Develop positive working relationships with customers while maintaining a high level of customer satisfaction.
Escalate complex issues appropriately while maintaining ownership of customer communication.

Order Management

Prepare customer quotations.
Process sales orders accurately within NetSuite ERP.
Monitor open orders from entry through shipment.
Coordinate delivery schedules with Planning and Manufacturing.
Communicate shipment status and delivery updates to customers.
Support invoicing activities as required.

ERP (NetSuite)

Maintain accurate customer and order information within NetSuite.
Ensure order accuracy and data integrity.
Assist with inventory inquiries and product availability.
Generate reports and maintain order status visibility.
Follow established ERP processes and identify opportunities for process improvements.

Cross-Functional Coordination

Work closely with:

Sales
Manufacturing
Planning
Procurement
Logistics
Finance
Technical Support
Product Management to resolve customer issues, communicate priorities, and ensure timely order fulfillment.

Returns & Customer Resolution

Coordinate Return Material Authorizations (RMAs).
Assist customers with warranty replacements and repair orders.
Resolve customer concerns through effective communication and coordination with internal departments.

Continuous Improvement

Identify opportunities to improve customer service processes.
Maintain accurate documentation.
Support departmental initiatives focused on efficiency and customer satisfaction.

Performance Objectives

Success in this position will be measured by the ability to:

Deliver timely and professional customer communication.
Process customer orders accurately and efficiently.
Maintain high levels of order accuracy within NetSuite.
Meet customer response time expectations.
Effectively coordinate with cross-functional teams.
Reduce order processing errors and improve customer satisfaction.
Demonstrate reliability, teamwork, and accountability.

Requirements:

Required

3+ years of customer service experience in a manufacturing, industrial, or technical environment.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
High attention to detail and accuracy.
Strong customer service mindset.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Proficiency with Microsoft Office.

Preferred

Experience using NetSuite ERP or another enterprise ERP system.
Experience with Salesforce CRM or similar customer relationship management software.
Semiconductor, electronics manufacturing, industrial equipment, or capital equipment experience.
Associate's or Bachelor's degree.

What You'll Bring

A positive, team-oriented attitude.
Strong problem-solving abilities.
Excellent follow-through.
A proactive approach to customer communication.
The ability to work independently while collaborating effectively across departments.
A commitment to continuous learning and process improvement.

Why Join SHELLBACK?

Competitive compensation
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Hybrid/remote work flexibility
Opportunity to support cutting-edge semiconductor technology
Collaborative, team-oriented culture focused on customer success

Quick Apply

Refine Your Search

authorization representative jobs in bethlehem pa

Customer Service Representative

Blended Case Manager

Patient Services Representative

Patient Access Representative - Part Time Days

Patient Service Representative Part-Time/Per Diem

Insurance Verification Specialist / Specialty Billing Representative

Office Manager/Assistant to the Director

Patient Access Representative (Per Diem)

Customer Service Representative - Hybrid

Lead, Network Prior Auth and Referral Specailist

Patient Access Representative (Part Time, Days)

Patient Service Representative

MEDICAL OFFICE ASSISTANT

Patient Services Representative

Unit Clerk

Billing Clerk

DISPATCHER

Patient Services Representative

ED Patient Access Representative (Full Time, Evenings)

Financial Coordinator - Pharmacy

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