Top 9 Desktop support technician Jobs in Birmingham Al

Technology Services Help Desk Technician
Regions —Hoover, AL
- $46,750 - $57,270 a year
- Overtime
- Hybrid work
- Research
- Mid-level
- Office
- Health savings account
- Health insurance
6d
Tier 1 Systems Engineer - On Site
Magna5 MS LLC —Birmingham, AL
- Monday to Friday
- Mid-level
- Windows
- In-person
- Paid holidays
- Disability insurance
Durable Medical Equipment Delivery Driver - Birmingham, AL
Dragonfly Health —Birmingham, AL
- $20 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
3CX VoIP Technician
Dataperk LLC —Birmingham, AL
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Field Technician 1 4P/285
4P Consulting Inc. —Birmingham, AL
- Full-time
- Computer science
- Engineering
- Office
Quick Apply

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Technology Services Help Desk Technician

Regions -
Hoover, AL

Apply Now

Job Details

Full-time
$46,750 - $57,270 a year
6 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED
Desktop (troubleshooting support)

Full Job Description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:
At Regions, the Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users.

Primary Responsibilities
Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
Answers incoming calls, chats and emails and inputs information into ticket tracking software
Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
Escalates more complex problems to senior techs or other support teams
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements
High School Diploma or GED
Technical training and prior experience in computer troubleshooting and problem resolution

Preferences
Relevant college course work and certifications
Remote computer support experience

Skills and Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to multi-task
Ability to work under limited supervision
Basic understanding of telecommunications, network and desktop functions
Excellent verbal and written communication skills
Good organizational skills
Intermediate analytical skills
Provides timely problem resolution
Proficient in current Windows operating system and web browsers
Strong customer service background

This position is intended to be onsite in Birmingham, Alabama. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations.

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Position Type Full time

Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:
Minimum: $46,750.00 USD
Median: $57,270.00 USD

Incentive Pay Plans: This job is not incentive eligible.

Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details Riverchase Operations Center
Location: Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Apply Now

Refine Your Search

desktop support technician jobs in birmingham al

Technology Services Help Desk Technician

Tier 1 Systems Engineer - On Site

Durable Medical Equipment Delivery Driver - Birmingham, AL

3CX VoIP Technician

Field Technician 1 4P/285

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