Top 163 It support Jobs in Blackwood, Nj

Sr. Help Desk Support Analyst (MSP) - Lvl 2
D2 Integrated Solutions —Oreland, PA
- $60,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
12d
Field Network Consultant
KPInterface —Philadelphia, PA
- $50,000 - $60,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Dental insurance
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Entry Level - Help Desk Tech
COREHIRE —Marlton, NJ
- $40 - $55 an hour
- Full-time
- No experience needed
- Office
- Windows
Quick Apply
1d
Help Desk Representative Tier 1- Permanent Part-time
Blackwood Campus —Blackwood, NJ
- $20 an hour
- Part-time
- University
- Experience equivalent to degree accepted
- Associate's degree
- Paid holidays
- Disability insurance
5d
Helpdesk Associate
USA Phone VoIP Systems —Cherry Hill, NJ
- Entry level
Information Technology Technician
Pennsylvania Eastern District Court —Philadelphia, PA
- $49,256 - $88,445 a year
- Mid-level
Help Desk Representative Tier 1- Temporary Part-time
Blackwood Campus —Blackwood, NJ
- $18 an hour
- Temporary
- Experience equivalent to degree accepted
- Associate's degree
- Communication skills
Help Desk Technician I (Entry-Level) Marlton, NJ
COREHIRE —Marlton, NJ
- Full-time
- No experience needed
- Office
- Windows
Quick Apply
1d
Technical Support Agent, L1
SIR solutions —Vineland, NJ
- $20 - $22 an hour
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
9d
Technical Support Specialist
ProCat Distribution Technologies —Gibbsboro, NJ
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —West Deptford, NJ
- $25.48 - $41.68 an hour
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
4d
NOC Technician I
TGIPOWER LLC —Cherry Hill, NJ
- $60,000 - $75,000 a year
- Full-time
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
IT Support Associate II , Ops Tech Solutions (OTS)
Amazon.com Services LLC —Burlington, NJ
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
4d
Computer Technician
Deptford Township Public Schools —Sewell, NJ
- From $45,000 a year
- Full-time
- Classroom
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Tier 3
TGIPOWER LLC —Cherry Hill, NJ
- $80,000 - $90,000 a year
- Full-time
- 6 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
IT Support Technician II MSP
Waytek —Cherry Hill, NJ
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- SQL
- AWS
- Paid holidays
- Health insurance
Quick Apply
IT Desktop Support Specialist
Drexel University —Philadelphia, PA
- $45,330 - $68,000 a year
- Full-time
- Inventory management
- Mid-level
- Office
- Wellness program
- 403(b) matching
8d
Hybrid IT Support & Field Service Technician
Mayfront Technologies LLC —Mount Laurel, NJ
- $22 - $25 an hour
- Full-time
- Dental office
- Mid-level
- Microsoft Office
- 401(k)
- Paid time off
Quick Apply
IT Support Specialist
SMB Team —Philadelphia, PA
- $50,000 - $60,000 a year
- Email
- Remote
- Google Workspace
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Desk Analyst & Field Technician
Cortrucent Security —Berlin, NJ
- $48,000 - $68,000 a year
- Weekends as needed
- Hybrid work
- HIPAA
- Mid-level
- Ability to lift 50 pounds
- Paid training
- Paid time off

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Sr. Help Desk Support Analyst (MSP) - Lvl 2

D2 Integrated Solutions
Oreland, PA

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year
12 days ago

Benefits

Paid holidays
Health insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Referral program
Retirement plan

Qualifications

Network troubleshooting
IT user and group management
Interpersonal skills
Automation software
Windows
Managing clients in a customer support role
Cloud service support
Attention to detail
Productivity software support
Desktop (troubleshooting support)
Azure AD
Customer support ticket management
WAN
SharePoint
Desktop administration
CompTIA A+
Ticketing system technical support
VPN

Full Job Description

We are looking for a Senior Help Desk Technician who takes full ownership of client support outcomes in a fast-paced Managed Services Provider (MSP) environment. You will serve as a key member of our technical support team, responsible for delivering timely, high-quality troubleshooting and resolution of IT issues for our end clients.

You thrive with a high sense of urgency, strong attention to detail, and consistent execution — while delivering exceptional customer service and thinking on your feet to resolve issues quickly. As a trusted client-facing technician, you will ensure clients receive reliable support that keeps their businesses running smoothly.

If you are accountable, proactive, and passionate about solving problems while building strong client relationships, we want to hear from you.

Key Responsibilities

Ticket & Phone Support Ownership

Respond promptly to incoming tickets and phone calls, working directly with end clients to troubleshoot and resolve a wide range of IT issues.
Own support tickets from initial intake through resolution (or proper escalation), maintaining accountability within our ticketing system and meeting SLA targets.
Provide clear, professional communication to clients throughout the support process, explaining technical concepts in easy-to-understand terms.
Troubleshoot and support Active Directory, Microsoft 365 (including Exchange, Teams, and licensing), SharePoint/OneDrive, desktop applications, LAN/WAN connectivity, and common end-user hardware/software issues.

Technical Troubleshooting & Resolution

Diagnose and resolve incidents involving Windows workstations, Office applications, email, file access, printing, and network connectivity.
Perform root cause analysis for recurring issues and contribute to preventive solutions.
Document all work thoroughly in the PSA/RMM system, including steps taken, resolution details, and knowledge base articles for future reference.
Collaborate with engineers on escalated issues while continuing to expand your skillset and support junior team members when appropriate.

Client Experience & Continuous Improvement

Deliver exceptional customer service with a calm, helpful demeanor — de-escalating situations and building long-term client trust.
Identify opportunities to improve support processes, documentation, and client self-service resources.
Participate in team knowledge sharing, training sessions, and contribute to internal documentation.
Proactively monitor and follow up on open tickets to ensure timely resolution and client satisfaction.

Required Skills & Experience

3–5+ years of Help Desk or technical support experience in an MSP, IT services, or multi-client environment, with demonstrated advanced troubleshooting ability.
Solid working knowledge of Microsoft 365 administration and troubleshooting, Active Directory / Entra ID user and group management, Windows 10/11 desktop support, SharePoint/OneDrive, and networking (LAN/WAN, Wi-Fi, VPN).
Experience working within a Professional Services Automation (PSA) and Remote Monitoring & Management (RMM) platform (Autotask preferred).
Strong customer service orientation with excellent verbal and written communication skills.
Ability to manage multiple tickets simultaneously while maintaining SLA compliance and attention to detail.

Preferred Qualifications

Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, or equivalent.
Experience with Intune, Autotask, ConnectWise, or similar tools.
Familiarity with security tools (EDR, email filtering) and basic compliance concepts.

What We’re Looking For (Key Traits)

Ownership & Accountability: You take full responsibility for your tickets and client outcomes.
High Urgency & Initiative: You respond quickly, follow through, and proactively prevent issues where possible.
Detail-Oriented & Consistent: You produce accurate documentation and thorough resolutions.
Adaptability & Problem-Solving: You think on your feet and develop practical solutions under pressure.
Strong Customer Service Mindset: You are patient, empathetic, and skilled at de-escalating and building trust with clients.
Team Player: You collaborate well, ask for help when needed, and support team growth.
Understanding of B2B Service Relationships: You treat every interaction as an opportunity to strengthen client partnerships.

Benefits

Competitive salary with performance incentives
Health insurance
Paid time off and company holidays
Professional development and certification support
Opportunity to grow within a growing MSP with real impact on clients and the company

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Experience:

Microsoft 365 Admin: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in blackwood, nj

Sr. Help Desk Support Analyst (MSP) - Lvl 2

Field Network Consultant

Entry Level - Help Desk Tech

Help Desk Representative Tier 1- Permanent Part-time

Helpdesk Associate

Information Technology Technician

Help Desk Representative Tier 1- Temporary Part-time

Help Desk Technician I (Entry-Level) Marlton, NJ

Technical Support Agent, L1

Technical Support Specialist

IT Support Engineer I, Ops Tech Solutions (OTS)

NOC Technician I

IT Support Associate II , Ops Tech Solutions (OTS)

Computer Technician

Helpdesk Tier 3

IT Support Technician II MSP

IT Desktop Support Specialist

Hybrid IT Support & Field Service Technician

IT Support Specialist

Service Desk Analyst & Field Technician

I want to receive the latest job alert for it support in blackwood, nj

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