Top 707 Team supervisor Jobs in Boca Raton Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Online Order Filling Team Supervisor
Walmart —Deerfield Beach, FL
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
RN Supervisor 3pm - 11pm
Ft Lauderdale Health and Rehabilitation —Fort Lauderdale, FL
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Paid time off
Quick Apply
RN Supervisor 11pm to 7:30am Weekends ONLY
Fort Lauderdale Health and Rehabilitation Center —Fort Lauderdale, FL
- Weekends only
- Background check
- Nursing
- Skilled nursing facility
- Health insurance
- Paid time off
Quick Apply
Wendy's Shift Supervisor - 916 Florida
916 Foods Ops LLC —Coral Springs, FL
- Full-time
- Customer service
- Mid-level
- Quick service & fast food restaurant
Quick Apply
Wendy's Shift Supervisor - 916 Florida
916 Foods Ops LLC —Coral Springs, FL
- Full-time
- Customer service
- Mid-level
- Quick service & fast food restaurant
Quick Apply
Beach Operations Manager / Jet Ski Rental Supervisor
American Watersports Inc —Pompano Beach, FL
- From $16 an hour
- Weekends as needed
- Mid-level
- Cleaning
- In-person
- Opportunities for advancement
- Referral program
Quick Apply
6d
Pool Nursing House Supervisor, Nursing Resource Services. Bethesda West, Per Diem,8P-8:30A
Baptist Health South Florida —Boynton Beach, FL
- $50 an hour
- Per diem
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
Patient Care Nurse Supervisor, Clinical Decision Unit, $20,000 Bonus
Baptist Health South Florida —Boca Raton, FL
- $46.02 - $61.21 an hour
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
Production Supervisor
Bee Access —West Palm Beach, FL
- $65,000 - $75,000 a year
- Mid-level
- Forklift
- Residential
- Paid holidays
- Health insurance
Quick Apply
Overnight Veterinary Technician Supervisor
LeadER Animal Specialty Hospital —Boca Raton, FL
- From $60,000 a year
- Overnight shift
- Case management
- ER
- In-person
- Continuing education credits
- Health insurance
Quick Apply
Patient Care Nurse Supervisor, Emergency Department, $20,000 Bonus
Baptist Health South Florida —Boynton Beach, FL
- $46.02 - $61.21 an hour
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
3d
Patient Care Nurse Supervisor, Emergency Department, $20,000 Bonus
Baptist Health South Florida —Boynton Beach, FL
- $46.02 - $61.21 an hour
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
3d
Construction Supervisor shell work
Miami First Remodeling —Oakland Park, FL
- $1,250 a week
- Full-time
- Spanish
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Aquatics Supervisor/Manager
One Stop Aquatic Safety LLC —Fort Lauderdale, FL
- $42,000 - $80,000 a year
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Patient Care Nurse Supervisor, Mother Baby Unit, $20,000 Bonus
Baptist Health South Florida —Boynton Beach, FL
- $46.02 - $59.83 an hour
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
Pharmacy Supervisor - Pharmacist - Days/Evenings - $7,500 Sign on Bonus - JDCH
Memorial Healthcare System —Hollywood, FL
- Evening shift
- Mid-level
- Patient care
- Military encouraged
Patient Care Nurse Supervisor, Emergency Department, $20,000 Bonus
Baptist Health South Florida —Boynton Beach, FL
- $46.02 - $61.21 an hour
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
QC Supervisor
Titan America —Fort Lauderdale, FL
- Full-time
- Customer service
- Mid-level
- Math
Job Site Supervisor for General Contractor
Confidential —Boca Raton, FL
- Full-time
- Construction site
- Mid-level
- Residential
- Health insurance
- Paid time off
Quick Apply
3d

I want to receive the latest job alert for team supervisor in boca raton fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

team supervisor jobs near boca raton fl

Veterinary Technician jobs in Boca Raton, FL

Call Center Supervisor jobs in Fort Lauderdale, FL

Nurse Manager jobs in Boynton Beach, FL

Production Supervisor jobs in West Palm Beach, FL

Telemetry Nurse jobs in Boca Raton, FL

Pharmacist jobs in Hollywood, FL

General Contractor jobs in Boca Raton, FL

Er Patient Care Technician jobs in New Jersey

Veterinary Technician jobs in Monterey Bay, CA

Veterinary Technician jobs in New York State

Veterinary Receptionist jobs in Fort Collins, CO

Ecg Technician jobs in California

Patient Care Technician jobs in Albany, NY

Veterinary Technician jobs in West Palm Beach, FL

Veterinary Technician jobs in Taunton, MA

Call Firefighter jobs in Massachusetts

Security Supervisor jobs in Miami, FL

Data Center jobs in Kuna, ID

Call Center Supervisor jobs in Michigan

Call Center Supervisor jobs in Providence, RI

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

team supervisor jobs in boca raton fl

Remote Contact Center Supervisor

Online Order Filling Team Supervisor

RN Supervisor 3pm - 11pm

RN Supervisor 11pm to 7:30am Weekends ONLY

Wendy's Shift Supervisor - 916 Florida

Wendy's Shift Supervisor - 916 Florida

Beach Operations Manager / Jet Ski Rental Supervisor

Pool Nursing House Supervisor, Nursing Resource Services. Bethesda West, Per Diem,8P-8:30A

Patient Care Nurse Supervisor, Clinical Decision Unit, $20,000 Bonus

Production Supervisor

Overnight Veterinary Technician Supervisor

Patient Care Nurse Supervisor, Emergency Department, $20,000 Bonus

Patient Care Nurse Supervisor, Emergency Department, $20,000 Bonus

Construction Supervisor shell work

Aquatics Supervisor/Manager

Patient Care Nurse Supervisor, Mother Baby Unit, $20,000 Bonus

Pharmacy Supervisor - Pharmacist - Days/Evenings - $7,500 Sign on Bonus - JDCH

Patient Care Nurse Supervisor, Emergency Department, $20,000 Bonus

QC Supervisor

Job Site Supervisor for General Contractor

I want to receive the latest job alert for team supervisor in boca raton fl

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected