Top 7 Tier 1 help desk Jobs in Boca Raton Fl

Help Desk / IT Support Specialist
Shoes For Crews North America, LLC —Boca Raton, FL
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Communication skills
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Help Desk Technician I
JRM Construction Management, LLC —Boca Raton, FL
- Weekends as needed
- Driver's License
- Travel
- Communication skills
Service Desk Technician
Flagler Technologies LLC —Boca Raton, FL
- $50,000 - $65,000 a year
- Email
- Hybrid work
- Mid-level
- Office
- Windows
- Dental insurance
- Paid time off
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Tier 1 Service Desk Technician
PalmTech IT Business Solutions —West Palm Beach, FL
- Overtime
- Computer literacy
- Windows
- Computer networking
- Paid holidays
- Health insurance
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IT Technician
Consolidated Water Group, —Coral Springs, FL
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid time off
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MSSP Analyst L1
SilverSky —Fort Lauderdale, FL
- Microsoft Outlook
- Computer literacy
- 11+ years
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Technology & AV Support Specialist
Jewish Federation of Broward County —Davie, FL
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- 401(k)
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4d

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Help Desk / IT Support Specialist

Shoes For Crews North America, LLC
Boca Raton, FL

Quick Apply

Job Details

Full-time

Qualifications

Mid-level
Communication skills

Full Job Description

Help Desk / IT Support Specialist (Hybrid – Boca Raton, FL)

Our Mission

Our mission is to keep the workforce safe on the job by providing comfortable, high-quality protective footwear—helping reduce accidents and save money.

About Shoes For Crews, LLC (SFC)

Shoes For Crews is a dynamic designer, manufacturer, and B2B marketer of technologically advanced, top-rated slip-resistant footwear serving the foodservice, hospitality, industrial, and healthcare industries, protecting over 3.5 million workers annually across more than 120,000 workplaces. For over 30 years, we’ve built our reputation on innovation, proprietary manufacturing, and targeted niche market excellence.

Position Summary

We are seeking a hands-on Help Desk / IT Support Specialist who combines strong technical skills with excellent communication and a service-first mindset.

This role is ideal for someone who:

Can build, configure, and deploy computer workstations

Provides both in-person and remote end-user support with professionalism and patience

Keeps records using an inventory management system

Has working knowledge of networking fundamentals and how enterprise networks operate

Is comfortable with Microsoft 365 administration, including SharePoint and Teams

Understands Intune for remote device management and application deployment

Has foundational knowledge of cybersecurity principles and best practices

Is well-versed in Microsoft Active Directory, Entra ID, and domain administration

Thrives in a fast-moving environment and picks up new technologies quickly

Understands credit card hardware and software including configuring devices for tap to pay

You will act as a key technology partner to the business, ensuring that every employee has the tools, access, and support they need to do their best work.

Key Responsibilities

Hardware & Workstation Deployment

Build, configure, and deploy desktop and laptop workstations for new hires and hardware refreshes

Prepare and stage equipment including imaging, software installation, and peripheral setup

Ship and receive computer equipment to and from remote employees

Process returned equipment from offboarding employees, including data wiping and re-imaging

Maintain accurate asset records and lifecycle tracking in the inventory management system

Understand and support conference room equipment.

Configure, deploy and support credit card hardware.

Help Desk & Technical Support

Provide Tier 1–2 support for hardware, software, and access issues via in-person and remote channels

Troubleshoot Windows OS, laptops, peripherals, printers, and network connectivity issues

Respond to and manage tickets through the company ticketing system (e.g., Jira or similar)

Deliver prompt, friendly, and effective support to internal users at all technical levels

Microsoft 365 & Systems Administration

Administer Microsoft 365 including Exchange Online, SharePoint, and Microsoft Teams

Manage users, groups, licenses, and permissions within the Microsoft 365 admin portal

Deploy and manage applications and policies via Microsoft Intune

Configure and enforce device compliance and conditional access policies

Administer Microsoft Active Directory and Entra ID (Azure AD), including user provisioning, group policies, and domain management

Support onboarding and offboarding workflows including account setup and access removal

Networking

Assist with basic network troubleshooting including connectivity, DNS, DHCP, and VPN issues

Understand and apply foundational networking concepts (TCP/IP, VLANs, firewalls, switching) to support day-to-day operations

Coordinate with the infrastructure team on network-related tickets and escalations

Cybersecurity

Apply cybersecurity best practices to daily operations, including endpoint protection, access control, and phishing awareness

Support security tooling administration (e.g., endpoint detection, MFA enforcement, security awareness platforms)

Assist with identifying and escalating potential security incidents

Work Schedule & Location

Remote on Mondays and Fridays, with occasional onsite presence required based on business needs

Occasional lifting of computer equipment required

Qualifications & Skills

Technical Expertise

Proven ability to build and deploy workstations (imaging, hardware assembly, peripheral setup)

Strong experience with Windows OS and laptop/desktop hardware support

Proficiency with Microsoft 365 administration, including SharePoint Online and Microsoft Teams

Hands-on experience with Microsoft Intune for device management and app deployment

Solid understanding of Microsoft Active Directory, Entra ID (Azure AD), and domain administration

Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, switching)

Familiarity with cybersecurity principles, endpoint security, and security best practices

Experience with IT asset and inventory management systems

Business & Soft Skills

Strong communication skills and the ability to explain technical concepts to non-technical users

Excellent customer service orientation and a patient, collaborative approach to support

Highly organized with strong attention to detail, especially in asset tracking and documentation

Adaptable and eager to learn—comfortable taking on new responsibilities and technologies as the business evolves

Ability to manage multiple open tickets and prioritize effectively

Experience

2+ years of Help Desk, IT Support, or Desktop Support experience

Degree, relevant certifications (CompTIA A+, Microsoft MD-102, MS-900, or similar), or equivalent hands-on experience

Experience supporting a hybrid or distributed workforce

What Makes You Stand Out

You don’t just fix problems—you document them and prevent them from recurring

You’re as comfortable under a desk connecting cables as you are configuring policies in Intune

You take ownership of your tickets and communicate status proactively

You’re curious about new technologies and bring ideas that improve how IT serves the business

You understand that great IT support is what lets everyone else do their best work

Must be authorized to work in the United States without current or future employer sponsorship.

No visa sponsorship, transfers, or C2C arrangements are available for this position.

Must reside in or near the Boca Raton, FL area and be able to work onsite three days per week as required.

Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state, or federal laws.

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tier 1 help desk jobs in boca raton fl

Help Desk / IT Support Specialist

Help Desk Technician I

Service Desk Technician

Tier 1 Service Desk Technician

IT Technician

MSSP Analyst L1

Technology & AV Support Specialist

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