Top 372 Customer support representative Jobs in Boston, Ma

Customer Service Representative / Inbound Call Center
South Shore Health —Weymouth, MA
- $16.16 - $21.75 an hour
- Part-time
- Hospital
- Windows
- Typing
Entry Level Verizon Customer Service Representative
Beacon Edge Strategies —Lawrence, MA
- $40,000 - $50,000 a year
- Full-time
- Background check
- Residential
- Driver's License
Quick Apply
10d
Client Support Representative
Beacon Edge Strategies —Brighton, MA
- $40,000 - $50,000 a year
- Full-time
- Background check
- In-person
- Leadership
- Opportunities for advancement
Quick Apply
3d
Patient Care Representative | Full-Time | Afternoon & Evening Availability
Whittier Street Health Center —Roxbury Crossing, MA
- $20.00 - $24.50 an hour
- Full-time
- Dental office
- Customer service
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Inside Sales and Customer Service Representative
RG Mearn Co., Inc. —Roxbury, MA
- $25 - $30 an hour
- Full-time
- Mid-level
- Business development
- Driver's License
- Profit sharing
- Paid holidays
Quick Apply
7d
Entry-Level Customer Service Representative
BrandNest —Boston, MA
- $18 - $28 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
Quick Apply
7d
Customer Service Representatives, Temporary (SY26-27)
Boston Public Schools —Boston, MA
- $25 an hour
- Temporary
- Computer science
- Computer Science
- Writing skills
IT Support Representative (Local Candidates Preferred)
LinQ Global Group —Boston, MA
- Call employer
- Remote
- Bilingual
- Children
- Organizational skills
Patient Services Representative
CODMAN SQUARE HEALTH CENTER INC —Boston, MA
- $20.00 - $31.16 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Service Representative
Ink Connect CO —Boston, MA
- $50,000 - $61,000 a year
- Urgently hiring
- High school diploma or GED
- US work authorization
- Communication skills
- Paid training
- Opportunities for advancement
Quick Apply
2d
Student Services Representative
Tufts University —Medford, MA
- $23.00 - $31.70 an hour
- Extended hours
- Hybrid work
- School experience
- High school diploma or GED
- University
Customer Service IT Support Representative
LinQ Global Group —Boston, MA
- Call employer
- Bilingual
- Children
- Organizational skills
Customer Service Representative
Clancy Bros. Pest Control —Quincy, MA
- $24 - $28 an hour
- 8 hour shift
- Bilingual
- Microsoft Word
- CRM software
- Paid training
- Paid holidays
Quick Apply
6d
Customer Service Representative
Clancy Brothers Pest Control —Quincy, MA
- $24 - $28 an hour
- Part-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Paid time off
Quick Apply
10d
Customer Service Rep II
NeighborHealth —Revere, MA
- From $21 an hour
- Online Application
- Hybrid work
- Background check
- Spanish
- English
- Opportunities for advancement
Customer Service Representative
BARBERA INSURANCE AGENCY INC —Brighton, MA
- $47,000 - $75,000 a year
- Full-time
- Office
- Organizational skills
- Communication skills
- Paid time off
- On-the-job training
Quick Apply
Customer Service Representative
Graybar Electric Company, Inc. —Westwood, MA
- $23 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- 2 years
- Profit sharing
- Paid holidays
Quick Apply
Ambulatory Services Representative III
Boston Medical Center —Boston, MA
- $24.86 - $30.30 an hour
- Full-time
- Hospital
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Tier 2 Support Representative (Boston, MA)
HqO —Boston, MA
- $71,000 - $79,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Quick Apply
Member Service Representative
Rockland Federal Credit Union —Rockland, MA
- $20 - $22 an hour
- Part-time
- Hybrid work
- High school diploma or GED
- Communication skills
- Entry level
- Paid time off
Quick Apply

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Customer Service Representative / Inbound Call Center

South Shore Health -
Weymouth, MA

Apply Now

Job Details

Part-time
$16.16 - $21.75 an hour

Qualifications

Computer operation
Windows
Customer support
Typing
Productivity software
Grammar Experience
Customer data entry

Full Job Description

Job Description Summary

Customer Service Representatives represent South Shore Hospital, and Answering Service clients by answering live telephone calls professionally, accurately, and efficiently. CSRs will provide callers with exceptional customer service and demonstrate call control while maintaining a high level of professionalism with each interaction including emergency scenarios. Evenings (3:00pm-11:30pm), every other weekend (Saturday & Sunday Required) and every other company observed holiday

Job Description

1 - Manages internal and external calls for South Shore Hospital and the Brigham and Women / Dana Farber's Cancer Center in Clinical Affiliation with South Shore Hospital.

a - Knowledge of departments and their functions to enable the intelligent and accurate management of caller’s needs and inquiries to distribute to the appropriate location.

b - Provides way-finding to the facility, to internal departments and off-site affiliates .

c - Accurately manages on- call coverage for departments / specialties within the clinical paging reference tool

d - When necessary, locates medical and support staff through the Paging System and/or relays messages via alpha-numeric pager, verbally or via email/fax.

e - Provides Physician Referrals to the community for PCPs and Medical Specialists by matching zip code, gender preference and medical need of the callers.

f - Knowledge of the operation of patient TV/Telephone and ability to troubleshoot and escalate issues.

g - Understanding of pager functionality and ability to coach client use of device, troubleshoot and escalate issues as needed.

h - Consult procedures, terminology, and appropriate dispatching to physicians.

i - Answers and assists users with the conference bridge process.

2 - Provides call support, customer care, and emergency notifications for Answering Service clients including Physician offices and Internal Departments.

a - Provides consistently clear, accurate, timely information to all callers as described in client profiles.

b - Provides messages management for clients including dispatching, delivery confirmation and follow-up as required by specific client preferences at all times.

c - Manages, and accurately updates client on-call schedules.

d - Works with internal departments to provide real-time updates to modifications in client on-call schedules.

e - Provides way-finding to client practices by referencing on-line tools.

f - Displays an understanding/sensitivity of each client’s unique customer culture and has a concrete understanding of that client’s function in order to represent the client in an intelligent and professional manner.

g - Ensures accurate messaging / paging information by confirming spelling of callers first/last name, phone number, DOB, and primary care physician.

h - Follows established customer service standards and requirements.

i - Ultracomm Faxing Monitoring for client message delivery status, reporting and escalation of major/minor alarms as needed.

j - Acts as the front-line liaison for all internal Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital departments and South Shore Hospital's Engineering Services, Nutrition and Food Services, Birthing Unit, Pediatric Meal Service, Maternity Services. Demonstrates knowledge of these department functions and caller needs.

3 - Provides class/program registration for all Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital educational programs and South Shore Hospital's Community Benefits Programs.

a - Demonstrates knowledge of program details and is able to intelligently and professionally represent the program.

b - Registers by collecting/confirming demographics including name, address, telephone and email.

c - Based on caller interest, offer additional programs and classes that may benefit caller.

d - Overall knowledge of all programs / services offered through our Community Benefits Programs.

4 - Monitors alarm systems and code systems

a - Adheres to department procedures in relation to the notification of personnel during various alarm types.

b - Knowledge of various Codes and adherence to their procedures including medical, fire, internal and external disasters and safety emergencies, often of a life threatening nature.

c - Mastery of HICS process, on-call management and notification procedures in the event of activation.

d - Knowledge of SNAP communication tool, ability to activate, track response and ability to educate end-users on use.

e - Mastery of Red Alert activation / monitor alert response and update appropriate person as needed dependent upon code type.

f - Understanding and ability to assume Systems Information Coordinator (SIC) role in the event of activation.

g - Ability to deploy / track emergency communication tools such as contingency phones, wireless phones and pagers.

h - Ability to calmly communicate during crisis situations

i - Monitors 1Call Alarms, reports and escalates issues as needed

j - Monitors and reports telephone switch alarms to technical engineers.

5 - Actively participates in Information Center Continuing Education programs

a - Attends monthly continuing education sessions

b - Completes all associated measurement tools and learning exercises

c - Completes all monthly emergency preparedenes education tasks

d - Under the guidance of the manager and customer service trainer participates in feedback programs to further develop customer service skills, system, and process enhancements.

6 - Demonstrate technical knowledge to support common Customer Support Center calls during times of peak call volume and while supporting after-hour calls.

a - Ability to intelligently guide callers through the Windows pasword reset procedure

b - Ability to intelligently guide callers through the PC reboot process, and basic technical knowledge of when to do so.

c - Technical knowledge to triage after-hour help requests, determining the priority of technical issues to escalation to on-call technician.

d - Execute technology escalation and outage communication as needed.

7 - Information Center disaster recovery procedures

a - Operates canamex system for normal and critical paging communication during dowtime / outages

b - Ability to operate downtime redundancy telephone system in the event of PC outage in the information center including apporiate login to system, and mastery of manual answer/transfer operation of device.

c - Smoothly and efficiently executes evacuation procedures to redundancy site by activating code system downtime communications, physical relocation to redundancy site, and ability to return to normal operations per standard.

d - Ability to transition to power failure phones in the event of a telephone outage and properly communciate outage to end users.

e - Operates computer based redundancy system for directory and pager reference in the event of Infinity downtime or outage.

f - Demonstrates a complete knowledge base of all downtime / outage resources to best determine which systems to utilize for particular outage / downtime event.

ESSENTIAL FUNCTIONS (Cont.)

1 - Technology and Learning

a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.

b - Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

JOB REQUIREMENTS

Minimum Education - Preferred

Equivalent to high school curriculum preferred

Minimum Work Experience

Customer service experience required. Healthcare experience preferred.

Required additional Knowledge, and Abilities

Ability to thrive in a fast-paced medical environment.
Excellent spelling, communication and grammar skills.
Maintain the ability to multi task and toggle between multiple screens seamlessly.
Knowledge of typing/data entry (30 wpm), and working knowledge of Windows / Microsoft Office Suite.
Medical Terminology knowledge preferred.

Apply Now

Refine Your Search

customer support representative jobs in boston, ma

Customer Service Representative / Inbound Call Center

Entry Level Verizon Customer Service Representative

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Entry-Level Customer Service Representative

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Customer Service Representative

Ambulatory Services Representative III

Tier 2 Support Representative (Boston, MA)

Member Service Representative

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