Top 5127 Track manager Jobs in Boston, Ma

Manager, Voice of the Customer
Keolis Commuter Services —Boston, MA
- $80,000 - $88,000 a year
- Background check
- 5 years
- Writing skills
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3d
Customer Success & Operations Manager
Alliance Entertainment —West Roxbury, MA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- Research
- AD&D insurance
- Health insurance
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Manager - BCG Vantage, Consumer & People and Organization
Boston Consulting Group —Boston, MA
- $126,400 - $132,000 a year
- Full-time
- Urgent Care
- Research
- Analysis skills
- Profit sharing
- Paid parental leave
Sales, Territory Manager - Peripheral Image Guided Therapy Devices (Boston North)
Philips —Boston, MA
- $194,750 - $305,000 a year
- Full-time
- Hospital
- 5 years
- Bachelor of Science
- Health savings account
- Employee stock purchase plan
Retail Allocation Manager
LEGO —Boston, MA
- $107,885 - $161,827 a year
- Weekends as needed
- Hybrid work
- Background check
- Pass drug screening
- Office
- Disability insurance
- Family leave
Senior Customer Success Manager (Remote - MA)
Nodes & Links —Boston, MA
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Customer Success Programs Manager
Anthropic —Boston, MA
- $265,000 - $320,000 a year
- Hybrid work
- Office
- SQL
- Bachelor's degree
- Parental leave
- Flexible schedule
Sr. Customer Success Manager - Enterprise (East)
Smartsheet —Boston, MA
- $112,500 - $142,500 a year
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
9d
Strategic Program Manager
Fictiv —Boston, MA
- $105,000 - $150,000 a year
- Remote
- 5 years
- Manufacturing
- Senior level
- Health insurance
- Dental insurance
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11d
Implementation Manager
Shields Health Solutions —Boston, MA
- $105,000 - $130,000 a year
- Remote
- Microsoft Outlook
- Up to 50% travel
- Mid-level
Quick Apply
Growth Customer Success Manager
Yoodli AI Roleplays —Boston, MA
- $125,000 - $150,000 a year
- Remote
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Physical Therapist
Athletic Edge Physical Therapy —Andover, MA
- $88,000 - $110,000 a year
- 8 hour shift
- CPR Certification
- Doctoral degree
- BLS Certification
- Continuing education credits
- Health insurance
Quick Apply
Outside Sales Executive – Construction Solutions (Hunter | Mid-Level) (Verified job)Outside Sales Ex
MicroCAD Training & Consulting —Watertown, MA
- Full-time
- Hybrid work
- Construction site
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Business Development Manager (New England - Boston Area)
Designer Greetings —Boston, MA
- $45,000 - $50,000 a year
- Full-time
- Marketing
- Mid-level
- Business development
- Health insurance
- Dental insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)
Hopeful Journeys Educational Center —Beverly, MA
- $93,000 - $100,000 a year
- Full-time
- Background check
- Management
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
Nurse Care Manager
Hearth INC —Roxbury, MA
- From $95,000 a year
- Full-time
- Background check
- CPR Certification
- Nursing
- Wellness program
- Disability insurance
Quick Apply
New England District Strategic Campaign Coordinator
SEIU 32BJ —Boston, MA
- $99,420 a year
- Weekends as needed
- Hybrid work
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Superintendent
Holt Construction —Boston, MA
- Full-time
- Background check
- CPR Certification
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
9d
Structural Engineer/Architect
Trio Design Build —West Roxbury, MA
- $65,000 - $110,000 a year
- Full-time
- Construction site
- Mid-level
- Residential
Quick Apply
2d
Proj Mgr-Supplemental Work Engineering
Keolis Commuter Services —Somerville, MA
- $90,000 - $120,000 a year
- Hybrid work
- Background check
- Construction site
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
7d

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track manager jobs near boston, ma

Manager, Voice of the Customer

Keolis Commuter Services -
Boston, MA

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Job Details

$80,000 - $88,000 a year
3 days ago

Qualifications

Project reporting
Customer communication
Program management
Reputation management
5 years
Professional ethics
Writing skills
Customer satisfaction tracking
Bachelor's degree in business
Data analysis skills
Mid-level
Customer insights research
Bachelor's degree in business administration
High school diploma or GED
Analysis skills
Bachelor's degree
Management reporting
Business Administration
Customer satisfaction improvement
Business
Communication skills
Cross-functional communication
Customer surveys
Time management

Full Job Description

Salary Range: $80,000 - $88,000

Knowledge and Experience:

A bachelor’s degree in business administration or the equivalent of five (5) years customer service experience and a high school diploma or GED.
Experience in customer service, commercial and / or transportation operations is preferred.
Proven experience with analysis of disparate data sources, ability to analyze data, develop and communicate action plans.
Excellent interpersonal and communication skills coupled with time management skills with a proven ability to meet deadlines.

Skills:

Communicate clearly and effectively, both orally and in writing, to different levels of the organization.
Ability to be flexible and maintain a professional demeanor when dealing with tight deadlines, sensitive service issues and emergency situations daily.
Ability to influence delivery of peers and other departments.
Ability to act with integrity, professionalism, and confidentiality.

Key Accountabilities:

Manage the Voice of customer program, administration of the CSS, deep dive and Mystery Rider surveys.
Analyze various customer feedback information sources and identify lagging and leading indicators for satisfaction.
Produce weekly, monthly (and other frequency reports) for the business and the MBTA.
Champion to the business specific areas/actions that business units can undertake to positively influence customer satisfaction.
Track delivery and impact of customer satisfaction projects and measure effectiveness.
Support the wider delivery of the Annual Customer Service Plan.
Liaise with wider Keolis organization, to capture best practice and share ideas to improve customer experience.
Along with the passenger communication manager and director of customer experience enhance reputation of Keolis by engaging with the MBTA to celebrate Service Signature and customer experience improvement project success stories.
Enhance Keolis’ reputation by accepting ownership for delivery of improvement initiatives, exploring opportunities to add value to job accomplishments - contributing to team effort of performing duties in a timely manner with a sense of urgency.
Crossed trained to cover the management roles within the Passenger Information Center, Social Media team and Customer Service Center in times of absence/vacation or business need.

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

track manager jobs in boston, ma

Manager, Voice of the Customer

Customer Success & Operations Manager

Manager - BCG Vantage, Consumer & People and Organization

Sales, Territory Manager - Peripheral Image Guided Therapy Devices (Boston North)

Retail Allocation Manager

Senior Customer Success Manager (Remote - MA)

Customer Success Programs Manager

Sr. Customer Success Manager - Enterprise (East)

Strategic Program Manager

Implementation Manager

Growth Customer Success Manager

Physical Therapist

Outside Sales Executive – Construction Solutions (Hunter | Mid-Level) (Verified job)Outside Sales Ex

Business Development Manager (New England - Boston Area)

Board Certified Behavior Analyst (BCBA)

Nurse Care Manager

New England District Strategic Campaign Coordinator

Superintendent

Structural Engineer/Architect

Proj Mgr-Supplemental Work Engineering

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