Top 30 Customer support representative Jobs in Bozeman, Mt

Admin Dispatcher and Customer Service Representative
Dave's Lock and Key —Bozeman, MT
- $21 - $28 an hour
- Full-time
- Background check
- Computer literacy
- Basic math
- Paid holidays
- Paid time off
Quick Apply
4d
Customer Service Representative - State Farm Agent Team Member
Bethany Lentz - State Farm Agent —Bozeman, MT
- $50,000 - $55,000 a year
- Full-time
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Veterinary Technician ER / ICU
Bridger Veterinary Specialists, Bozeman Montana —Bozeman, MT
- $25 - $36 an hour
- Part-time
- Background check
- Customer service
- Mid-level
- Continuing education credits
- Paid holidays
Quick Apply
Veterinary Technician Surgery
Bridger Veterinary Specialists, Bozeman Montana —Bozeman, MT
- $25 - $31 an hour
- Multiple hires
- Background check
- Customer service
- Mid-level
- Continuing education credits
- Paid holidays
Quick Apply
Veterinary Client Service Representative
Colmey Veterinary Hospital —Livingston, MT
- $18 - $25 an hour
- Weekends as needed
- Customer service
- Computer literacy
- Clinic
- Health savings account
- Paid holidays
Quick Apply
RECEPTIONIST/CUSTOMER SERVICE REPRESENTATIVE
Stockman Bank of Montana —Belgrade, MT
- Full-time
- Office
- High school diploma or GED
- Typing
Quick Apply
Guest Service Representative
Hilton Garden Inn Bozeman —Bozeman, MT
- $20 - $22 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick Apply
14d
Guest Service Representative
Home2 Bozeman —Bozeman, MT
- $20 - $23 an hour
- Weekends as needed
- Basic math
- English
- Hotel
Quick Apply
13d
Store Support
Home Depot —Bozeman, MT
- Entry level
- Time management
Showroom Sales Support Representative
Ferguson Enterprises, LLC —Belgrade, MT
- $17.77 - $28.42 an hour
- Urgently hiring
- Computer literacy
- Residential
- Entry level
- Paid parental leave
- Health insurance
10d
Customer Service Representative - CSR - Gallatin Veterinary Hospital
Lakefield Veterinary Group —Bozeman, MT
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Medical terminology
Quick Apply
Member Service Representative II
Rocky Mountain Credit Union —Bozeman, MT
- Monday to Friday
- Mid-level
- Office
- High school diploma or GED
MSR FRONT DESK
Planet Fitness —Bozeman, MT
- From $17 an hour
- Full-time
- Typing
- Communication skills
- Entry level
Quick Apply
6d
Patient Care Coordinator (Medical Receptionist – We'll Train the Right Person)
20Twenty EyeCare —Bozeman, MT
- $19 - $23 an hour
- Part-time
- High school diploma or GED
- Clinic
- US work authorization
- Paid training
- Paid holidays
Quick Apply
HVAC CSR/Dispatcher
Comfort Systems of MT —Bozeman, MT
- $18 - $25 an hour
- Full-time
- 5 years
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Client Service Representative
Alpenglow Animal Hospital —Bozeman, MT
- $16 - $20 an hour
- Full-time
- Background check
- High school diploma or GED
- Cleaning
- Employee discount
- Professional development assistance
Quick Apply
Insurance Agent - Bozeman, MT
Horace Mann - Agent Opportunities —Bozeman, MT
- Mid-level
- Financial services
- 2 years
Quick Apply
14d

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Admin Dispatcher and Customer Service Representative

Dave's Lock and Key
Bozeman, MT

Quick Apply

Job Details

Full-time
$21 - $28 an hour
4 days ago

Benefits

Paid holidays
Paid time off

Qualifications

Accounts receivable management
Phone communication
Computer literacy
Service scheduling
Basic math
Staff scheduling
Team scheduling
Schedule creation
Square (POS)
Workforce management
Customer information system software
Crew management
Grammar Experience
Accounting support
Office phone management

Full Job Description

ABOUT DAVE'S LOCK AND KEY

We've been part of this community for 70 years, and new ownership over the past three years has brought a positive new chapter. We have a strong reputation, loyal customers, and a small crew of six people who genuinely enjoy working together. We treat customers like neighbors, and we're the shop people call when they need something handled right.

WHY THIS ROLE

This is a central role in how the business runs each day. You will be the main point of contact for incoming phone calls and leads, turning customer requests into well-organized jobs and helping technicians move through the day with the information, direction, and support they need.

This is not a traditional front-desk or walk-in customer service position. The focus is on phone-based customer service, dispatch, job setup, workforce coordination, accounts receivable follow-through, and billing accuracy. You will connect the customer, the schedule, the field team, and the office so details do not fall through the cracks.

The right person is calm under pressure, highly organized, comfortable making decisions, and confident communicating with both customers and technicians. You should enjoy solving problems, keeping multiple moving pieces aligned, and taking ownership of processes from the first call through final payment.

WHAT YOU'D OWN DAY-TO-DAY

Answer incoming calls and respond to new leads with friendly, solutions-oriented customer service
Gather the right information from customers, identify urgency and service needs, and determine the appropriate next step
Set up jobs accurately in the system, including customer details, scope, location, access notes, scheduling information, and technician instructions
Schedule and dispatch technicians based on job priority, location, skill set, availability, and workload
Direct the field workforce throughout the day, communicating schedule changes, urgent requests, customer updates, and job details
Monitor active jobs and follow up with technicians or customers when information, approvals, or next steps are needed
Keep customers informed about scheduling, arrival windows, job status, delays, and follow-up work
Support the accounts receivable process by sending invoices, tracking outstanding balances, following up on payments, and escalating issues when needed
Audit completed jobs, invoices, and billing details to confirm all labor, materials, trip charges, after-hours fees, and other billable items have been captured
Identify missing information or potential underbilling before invoices are finalized
Maintain accurate customer and job records so the team has a reliable source of truth
Help improve dispatch, billing, and customer communication processes as the business grows

WHAT SUCCESS LOOKS LIKE

Incoming calls and leads are handled promptly and professionally
Jobs are set up correctly the first time, with clear details for the assigned technician
Technicians know where they are going, what they are doing, and what comes next
Customers receive timely, clear communication throughout the service process
Invoices are accurate, complete, and reflect the full value of the work performed
Outstanding receivables are consistently followed up on
The owner and technicians spend less time fixing scheduling, communication, and billing issues

MUST-HAVES

Strong phone-based customer service and communication skills
Excellent organization and attention to detail
Ability to prioritize and redirect work as new information or urgent jobs come in
Confidence giving clear direction and following up with field technicians
Comfort working with scheduling, customer records, invoicing, and accounts receivable
Good judgment and the ability to stay calm when customers are stressed or schedules change
Comfort with computers, email, web-based systems, Word, Excel, and Square, or the ability to learn new software quickly
Solid spelling, grammar, and basic math skills
Reliable, accountable, and willing to take ownership rather than wait to be told every next step
Ability to pass a criminal background check due to the security-sensitive nature of the business

NICE-TO-HAVES

Previous dispatch, service coordination, scheduling, or office management experience
Experience with accounts receivable, invoicing, or billing review
Experience in a small business, home services, construction, or trades environment

SCHEDULE

Full-time, Monday-Friday. Exact daily hours will be discussed during the interview process.

COMPENSATION

Starting at $21-$28 per hour

BENEFITS

Paid time off and paid federal holidays
Paid lunch
Uniforms provided
Friendly, low-drama team
A meaningful role in a stable local business with the opportunity to improve systems and grow responsibility

This is a security-sensitive workplace. Background check required.

Pay: $21.00 - $28.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

customer support representative jobs in bozeman, mt

Admin Dispatcher and Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Veterinary Technician ER / ICU

Veterinary Technician Surgery

Veterinary Client Service Representative

RECEPTIONIST/CUSTOMER SERVICE REPRESENTATIVE

Guest Service Representative

Guest Service Representative

Store Support

Showroom Sales Support Representative

Customer Service Representative - CSR - Gallatin Veterinary Hospital

Member Service Representative II

MSR FRONT DESK

Patient Care Coordinator (Medical Receptionist – We'll Train the Right Person)

HVAC CSR/Dispatcher

Client Service Representative

Insurance Agent - Bozeman, MT

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